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- {
- "log_entries": [
- {
- "id": "RP2NDVSOFD7BM5DGULK3XIRGVA",
- "created_at": "2017-04-21T08:48:10Z",
- "agent": {
- "id": "PJPSS6R",
- "name": "August Jaenicke",
- "email": "august.jaenicke@getbraintree.com",
- "time_zone": "Pacific Time (US & Canada)",
- "color": "medium-violet-red",
- "role": "user",
- "avatar_url": "https://secure.gravatar.com/avatar/2e7df670e7e204bdacb63b0db30436de.png?d=mm&r=PG",
- "billed": true,
- "user_url": "/users/PJPSS6R",
- "invitation_sent": false,
- "marketing_opt_out": false,
- "job_title": null,
- "type": "user"
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- "channel": {
- "type": "slack",
- "user": {
- "id": "U0ED5T561",
- "name": "august"
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- "team": {
- "id": "T025F19MZ",
- "domain": "braintree"
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- "name": "tcp-oncall"
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- "type": "resolve"
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- {
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- "created_at": "2017-04-21T07:56:04Z",
- "agent": {
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- "name": "Miriam Goldberg",
- "email": "miriam.goldberg@getbraintree.com",
- "time_zone": "Central Time (US & Canada)",
- "color": "red",
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- "job_title": null,
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- "channel": {
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- "duration": 28800
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- "changed_actions": [
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- "at": "2017-04-21T15:56:04Z"
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- "user_url": "/users/PI4BFDG",
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- "id": "R3GJPHYHAXYULL2NNXSMBOHRNV",
- "created_at": "2017-04-21T07:55:40Z",
- "agent": {
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- "summary": "[Error -- production] [Shard 4] FirstData settlement polling taking longer than expected",
- "to": "auto-core-payments-production@getbraintree.com",
- "from": "Exception Notifier <no-reply@braintreegateway.com>",
- "body": "== Request Context ==\n\nBroxy ID: \nBATCH SHARD: 4\nHost: gatewaysettlement01.qwt.braintreepayments.com\nPID: 11824\nRevision: 31a6207ed9957eebd841846e8e76b28b66d1e3cd\nTime: 04/21/2017 07:55:34 AM UTC\n\n== Message ==\n\n Shard: 4\n Mailbox (also the SFTP user): MNOP-000709\n Job Name: GPTD5718\n\n Contact Info: https://github.braintreeps.com/braintree/payments-knowledge/tree/master/cards/oncall/processor_issues/first_data\n\n It has taken 120 minutes so far. Will continue to poll for response.\n\n-- \nYou received this message because you are subscribed to the Google Groups \"Core Payments - Triage\" group.\nTo unsubscribe from this group and stop receiving emails from it, send an email to pagerduty-core-payments+unsubscribe@getbraintree.com.\nTo post to this group, send email to pagerduty-core-payments@getbraintree.com.\nTo view this discussion on the web visit https://groups.google.com/a/getbraintree.com/d/msgid/pagerduty-core-payments/58f9baf67c8cd_2e306ab9b889348%40gatewaysettlement01.qwt.braintreepayments.com.mail.\n",
- "subject": "[Error -- production] [Shard 4] FirstData settlement polling taking longer than expected",
- "raw_url": "/incidents/PU3FU0H/log_entries/R3GJPHYHAXYULL2NNXSMBOHRNV/show_raw_details",
- "body_content_type": "text/plain",
- "details": {}
- },
- "contexts": [],
- "type": "trigger"
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- }
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