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            "created_at": "2017-04-21T08:48:10Z",
            "agent": {
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                "job_title": null,
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            "channel": {
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                    "id": "U0ED5T561",
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                "team": {
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        {
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                "name": "Miriam Goldberg",
                "email": "miriam.goldberg@getbraintree.com",
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                "type": "email",
                "summary": "[Error -- production] [Shard 4] FirstData settlement polling taking longer than expected",
                "to": "auto-core-payments-production@getbraintree.com",
                "from": "Exception Notifier <no-reply@braintreegateway.com>",
                "body": "== Request Context ==\n\nBroxy ID: \nBATCH SHARD: 4\nHost: gatewaysettlement01.qwt.braintreepayments.com\nPID: 11824\nRevision: 31a6207ed9957eebd841846e8e76b28b66d1e3cd\nTime: 04/21/2017 07:55:34 AM UTC\n\n== Message ==\n\n        Shard: 4\n        Mailbox (also the SFTP user): MNOP-000709\n        Job Name: GPTD5718\n\n        Contact Info: https://github.braintreeps.com/braintree/payments-knowledge/tree/master/cards/oncall/processor_issues/first_data\n\n        It has taken 120 minutes so far. Will continue to poll for response.\n\n-- \nYou received this message because you are subscribed to the Google Groups \"Core Payments - Triage\" group.\nTo unsubscribe from this group and stop receiving emails from it, send an email to pagerduty-core-payments+unsubscribe@getbraintree.com.\nTo post to this group, send email to pagerduty-core-payments@getbraintree.com.\nTo view this discussion on the web visit https://groups.google.com/a/getbraintree.com/d/msgid/pagerduty-core-payments/58f9baf67c8cd_2e306ab9b889348%40gatewaysettlement01.qwt.braintreepayments.com.mail.\n",
                "subject": "[Error -- production] [Shard 4] FirstData settlement polling taking longer than expected",
                "raw_url": "/incidents/PU3FU0H/log_entries/R3GJPHYHAXYULL2NNXSMBOHRNV/show_raw_details",
                "body_content_type": "text/plain",
                "details": {}
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