a guest Mar 25th, 2019 143 Never
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- Tim N (3/21/2019, 12:19:26 PM): Thank you for contacting Ubisoft Store Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.
- Tim N (3/21/2019, 12:20:55 PM): I'm sorry, we are experiencing some issues with the store: https://twitter.com/UbisoftSupport/status/1108512688156696576
- Me (3/21/2019, 12:21:54 PM): So, will I need to cancel my order and then get the game again when the store is fixed, or just wait for my game?
- Tim N (3/21/2019, 12:22:07 PM): I'm checking the status now, one moment please
- Me (3/21/2019, 12:25:13 PM): Yes
- Me (3/21/2019, 12:25:17 PM): Np
- Tim N (3/21/2019, 12:26:47 PM): I see 2 open orders, because of the issue, it's causing a delay in our system recognizing the payment went through
- Tim N (3/21/2019, 12:27:23 PM): You can either wait for our system to pick up the purchase or I can refund you right away.
- Me (3/21/2019, 12:28:52 PM): If you refund me, will I need to wait for the store to fix before I purchase again? If that's the case, I will just wait for the system to pick up my order.
- Tim N (3/21/2019, 12:31:51 PM): Yes, I would recommend that you wait before trying to purchase it again so it's a good idea to wait. Let us know if you don't receive the game within 24 hours.
- Me (3/21/2019, 12:32:34 PM): Awesome. Tyvm for your time!! I hope I don't need to come back! Take care
- Tim N (3/21/2019, 12:33:24 PM): you too!
- Me (3/21/2019, 12:33:33 PM): Cheers!
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