1. What is the hospitality and tourism industry? What is included in this industry?
The hospitality and tourism industry can be clustered into a variety of fields such as theme parks, sightseeing, dining, and many other. These fields all have a socialization aspect to them and almost always involve creating a connection or rapport with your customers.

2. What does it mean when we say that the hospitality and tourism industry is "perishable"?
It means that there is a certain quota that must be met within a specific amount of time or else losses will occur.

3. What does it mean that the hospitality and tourism industry has an inseparability of product and consumption?
It means that it is a one-time transaction. Such as a tour of city, a meal, a jet ski ride, etc

4. What are managed services?
Managed services are services that are catered outside of a venue and are "on-the spot" of an event. For an example: a hotdog stand for Nathan's Hotdogs

5. What are "moments of truth"? Why are these important?
This is a make or break moment. A deciding factor in the guests or customers overall enjoyment or displeasure of the product or service given.

Critical Thinking Questions

1. How is globalization affecting the hospitality industry? Give specific examples of some of the changes.
More international tourism companies are encroaching on other countries hospitality industries.

2. Why is service such an important part of the hospitality and tourism industry?
Because, the guests are usually at the mercy of their hospitality or tourism service. Gaining trust with customers allows for positive reviews and return guests.

3. What are three historical events or aspects that influenced the hospitality and tourism industry? Describe how these events or changes influenced the industry.

Post WW2 Economic expansion allows for more entrepreneurial opportunities.

New apps allow the instant use and access to hospitality and tourism services (such as uber)

The start of transcontinental flights

4. Technology is affecting the hospitality industry in a number of different ways. Consider the lodging sector. What are some changes that technology has made in this area? What are the advantages and disadvantages of these changes?

Apps such as AirBnb allow quick and easy short term uses of properties. Advantages is that no travel agent is required, but a negative is a loss in these job fields will occur if the trend continues.

5. Imagine that you are the general manager of a hotel. What "moments of truth" would exist for your hotel? What could you do to make a difference in these situations?

A great breakfast, excellent check in service, cleanly facility, friendly staff interactions, clean room