10674392

PowerHost Mail	Erik N <erik@garena.ro>
Regaring ticket number: 10672969
2 messages
Erik Nistor <erik@garena.ro>	Mon, Sep 21, 2015 at 8:54 AM
To: account <account@garena.com>
Hi there,

You closed this ticket based on what?

I provided all the details of that account. What else do you need more?
A simple google search would've shown you that this guy is the real owner of the account:

https://www.google.ro/webhp?sourceid=chrome-instant&rlz=1C1GTPM_enRO658RO658&ion=1&espv=2&ie=UTF-8#q=%5BT.G%5DZ3br4-Ever+Brinzan

How many accounts has that MIRANA (the account thief) has stolen so far? Can you please stop being so robotic and try to do something right here? This is due to the beaurocracy and I get it, but the real owner of the account is back on Garena, and thanks to your faulty security, he can no longer access his account!

Make the right decision here and don't close tickets just to finish your job quicker.

Thanks!
--
Erik Nistor
Administrator of Garena Romania

http://cdn.garenanow.com/webmain/static/images/logo-garena.gif
   www.garena.ro
   erik@garena.ro
+40 764 975 719

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account <account@garena.com>	Mon, Sep 21, 2015 at 10:02 AM
To: Erik Nistor <erik@garena.ro>
Dear Valued Customer,

This is to inform you that we have received your request for support. For reference, this is your Ticket#: 10674392.

For us to further assist you with your concern, kindly provide us the following information accurately:

Garena Username of the account concerned (name that you type to log-in Garena Plus):
Garena UID# (click your Avatar in Garena Plus to open your User Info):
Email Address currently registered to the account:
Do you still have access to the email address? (Yes/No)
Current Location/Country of Residence:
Nationality:
Nature of Problem/Request (brief explanation of your concern):
Upon receipt of the requested information, we will review further and provide the appropriate assistance you need.

Thank you and we look forward assisting you soon.


Best Regards,

Account Security Division
Garena Customer Care Team

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