Zombie has joined the conversation.	2015-07-28 16:57:54
Zombie: Hi, I can't log into my account "Rainbow". I tried sending the password to my email but it's not working. I think I was hacked..	2015-07-28 16:57:54
Adrian: Hi, Zombie! Welcome to IMVU Chat! ^.^	2015-07-28 16:58:06
Zombie: Hi!	2015-07-28 16:58:13
Adrian: I am sorry to hear that you cannot login to your account. No worries,	2015-07-28 16:58:37
Adrian: I will do my best to help you out.	2015-07-28 16:58:45
Zombie: Thanks.	2015-07-28 16:58:49
Zombie: I haven't logged into it for a little over a year (mostly because I forgot) but I think the email and password has been changed by someone..	2015-07-28 17:00:08
Zombie: I retrieved my account from you guys once before	2015-07-28 17:00:14
Zombie: From being hacked x.x	2015-07-28 17:00:17
Adrian: Thanks for letting me know. did you create the account Rainbow?	2015-07-28 17:01:48
Zombie: Yes	2015-07-28 17:01:55
Zombie: I even paid for the name change to get the name Rainbow a long time ago	2015-07-28 17:02:25
Zombie: I don't remember the original account name though	2015-07-28 17:02:42
Zombie: DOB should be Dec. 3, 1988	2015-07-28 17:03:08
Adrian: On what city and state was the account created?	2015-07-28 17:03:29
Zombie: Umm it was created in Canada so it should be Quebec or Ontario? I don't remember where I was living. If not I might've been in Tennesee at the time on vacation.. Don't remember the city. It was a long time ago	2015-07-28 17:04:07
Zombie: Probably either Dorval, Quebec or St. Andrews West, Ontario	2015-07-28 17:05:04
Adrian: I am sorry but that is not correct. Also, we have evidences showing that you do not own the accont.	2015-07-28 17:07:12
Zombie: Huh? I created it.. The purchase of AP and the name change was done with my information.. What evidence do you have?	2015-07-28 17:07:57
Adrian: I'm afraid we cannot disclose that info. But, with the city and state that you have provided, we believe that this is not your account.	2015-07-28 17:10:51
Adrian: Please know that claiming of account which is not yours can lead to the disablement of this account that you are using.	2015-07-28 17:11:12
Zombie: Right but the account IS mine.	2015-07-28 17:11:20
Zombie: It was created in one of three places	2015-07-28 17:11:30
Zombie: Quebec (Canada), Ontario (Canada) or Tennesee (USA)	2015-07-28 17:11:45
Zombie: This was years ago and I moved a lot, I don't remember the exact cities	2015-07-28 17:11:56
Zombie: Montreal or Dorval for Quebec, Cornwall or St. Andrews West for Ontario	2015-07-28 17:12:09
Adrian: May I have your full real name please?	2015-07-28 17:12:10
Zombie: Kai Wragg should be the name on the account.	2015-07-28 17:12:28
Adrian: I need your full real name please.	2015-07-28 17:12:47
Zombie: I don't know if I signed up with my real name! It's either Kai Wragg or Alexis, or even Stepfanie Wragg. I never used to use my real name..	2015-07-28 17:13:29
Zombie: I mean I can give you the paypal email I used to pay for everything	2015-07-28 17:13:51
Zombie: the name on that paypal is also Kai Wragg	2015-07-28 17:13:56
Adrian: But, I need your full real name please.	2015-07-28 17:14:39
Zombie: Okay but I've gone through a name change recently irl so that name isn't going to be on the Rainbow account..	2015-07-28 17:15:19
Adrian: I understand that. But, I still need to have your name please. :)	2015-07-28 17:15:57
Zombie: Dylan Wright.. Why do you need it.	2015-07-28 17:16:06
Adrian: I'll just be making a report on this matter and make some notes on the account. :)	2015-07-28 17:16:30
Zombie: Can I speak to a supervisor please	2015-07-28 17:16:49
Adrian: I'm afraid there is no supervisor available at the moment.. :(	2015-07-28 17:17:49
Zombie: I don't appreciate being treated like a criminal when I'm just trying to get an old account back.	2015-07-28 17:18:10
Adrian: I am sorry that you feel that way. Please understand that I'm only doing this for security reasons.	2015-07-28 17:19:04
Adrian: Can you please tell me what's the paypal email used on the account?	2015-07-28 17:19:14
Zombie: It was either zomboyd@hotmail.com or zomboid@hotmail.ca	2015-07-28 17:19:34
Adrian: I am sorry but those are not correct.	2015-07-28 17:20:03
Adrian: I'm afraid I'm not gonna be able to give you the account back.	2015-07-28 17:20:17
Zombie: Oh my god.	2015-07-28 17:20:20
Zombie: What's the first letter of the paypal email then	2015-07-28 17:20:34
Zombie: I had like 20 emails as a kid	2015-07-28 17:20:39
Adrian: I'm afraid we cannot give that information. :(	2015-07-28 17:21:32
Zombie: sheepdust@hotmail.com	2015-07-28 17:21:45
Zombie: or gmail i forget	2015-07-28 17:21:53
Adrian: I am sorry but that is not correct. :(	2015-07-28 17:23:13
Zombie: Sigh	2015-07-28 17:23:25
Zombie: Is the DOB wrong too or what u.u	2015-07-28 17:23:31
Zombie: Can you not look at the login locations or	2015-07-28 17:23:46
Zombie: Because I've logged into this account multiple times	2015-07-28 17:23:53
Adrian: Yes, it's wrong as well.	2015-07-28 17:24:03
Adrian: Actually, the location is one of the reasons why we believe you are not the real account owner.	2015-07-28 17:24:26
Zombie: Well then who changed my shit because I've got this account back with ALL of this information before without trouble	2015-07-28 17:24:28
Zombie: Cornwall, Ontario. That's where I live. That's where I've logged in 500x from	2015-07-28 17:24:46
Zombie: Tennesee is also a location because I was on vacation there with my ex several times	2015-07-28 17:24:58
Adrian: I am sorry but those are all wrong. :(	2015-07-28 17:25:31
Zombie: Are you looking at the wrong account?	2015-07-28 17:25:41
Adrian: I'm looking at the right account. :)	2015-07-28 17:26:04
Zombie: I don't think you are.. Because if you were you'd see those login locations. -.-	2015-07-28 17:26:26
Adrian: I'm afraid even the login locations are showing that you do not own the account that you are claiming. again, please know that claiming of account which is not yours can lead to the disablement of this account that you are using.	2015-07-28 17:28:02
Zombie: Yeah I know what your policy is, but this is MY ACCOUNT.	2015-07-28 17:28:19
Adrian: I am sorry but we will not be able to give you the account back unless it's fully verified. W	2015-07-28 17:29:14
Zombie: What about credit card number	2015-07-28 17:29:43
Zombie: Do you have that on file	2015-07-28 17:29:47
Adrian: I am sorry but we need the paypal info. more than hathe cc information.	2015-07-28 17:30:47
Zombie: Like what? Name on CC too? Because the name on the CC is not my name	2015-07-28 17:31:06
Zombie: It's Audrey Wragg	2015-07-28 17:31:09
Zombie: Which is my grandmother	2015-07-28 17:31:23
Adrian: I am sorry but we need the paypal not the CC. :(	2015-07-28 17:31:26
Adrian: Please try to recall the information on your account first.	2015-07-28 17:31:40
Zombie: Okay well the paypal was either zomboyd@hotmail.com or zomboid@hotmail.ca. Most recently somanybears@hotmail.com but that's probably not on there because I haven't used it in over a year..	2015-07-28 17:32:05
Adrian: I am sorry but those are not correct.	2015-07-28 17:32:20
Zombie: chainedcage@hotmail.com? I had so many emails :l	2015-07-28 17:32:48
Zombie: I mean the only emails I can think of other than those are sohra@hotmail.com or .ca I don't remember	2015-07-28 17:33:54
Adrian: I am sorry but those are not correct. :(	2015-07-28 17:34:14
Adrian: How about this, try to recall the information first and then contact us back. :)	2015-07-28 17:34:27
Zombie: Sure. :/	2015-07-28 17:34:45
Client has ended the chat.	2015-07-28 17:34:48