var w = window;
var html_doc = w.document.getElementsByTagName('head')[0];
var js = w.document.createElement('script');
js.setAttribute('type','text/javascript');
js.setAttribute('src','/support/console/31.0/integration.js');html_doc.appendChild(js);
var url = '/apex/SVC_TicketCreation?id={!SVC_Change_Request__c.AccountId__c}&crid={!SVC_Change_Request__c.Id}';
console.log('url - '+url);
var openSubtab = function openSubtab(result) {
console.info(result);
if(result.success==true){
w.sforce.console.openSubtab(result.id , url, true, 'Create Ticket', null, function() {}, 'Create Ticket');
}
else{
navigateToUrl('/apex/SVC_TicketCreation?id={!SVC_Change_Request__c.AccountId__c}&crid={!SVC_Change_Request__c.Id}&srPos=0&srKp=a8g&isdtp=vw&isWsVw=true&nonce=4059b1c391b28d07029151c61fa17dfa05e9e273ca9e41bd98b6ec81decdbef4&sfdcIFrameOrigin=https%3A%2F%2Finsideigt--r3q.cs1.my.salesforce.com&isdtp=vw','Create Ticket','newTicket');
}

};
js.onload= function() { if(w.sforce.console.isInConsole() == false) { w.open(url,'_blank'); } else { w.sforce.console.getEnclosingPrimaryTabId(openSubtab);} };