Tyrone: Hi, my name is Tyrone. How may I help you?
 diligante@gmail.com: Hi Tyone
 diligante@gmail.com:  I recently purchased Battlefield Bad Company 2 Deluxe Edition and registered it to my EA Download Manager, only to find that it has erroneously given me the Limited Edition instead.
 diligante@gmail.com: This is problematic because the Deluxe Edition does not include the Vietnam expansion I was hoping to play.
 Tyrone: Could you please provide me the order number ?
 diligante@gmail.com: I purchased this from a retail store
 diligante@gmail.com: I have the CD key
 diligante@gmail.com: If that helps
 Tyrone: Please provide it to me
 diligante@gmail.com: Okay, the CD Key is 95WW-EFCT-AL5S-5227-S3FR
 Tyrone: Could you please hold on for few minutes, while I have a look on your issue with my supervisor ?
 diligante@gmail.com: When attempting to register it to my EADM account, it lists the game as the Limited Edition, not the Deluxe one.
 diligante@gmail.com: Okay
 Tyrone: I have checked and the code that you have provided to me is for BFBC2 normal game and not the deluxe game and the deluxe game is released currently and your game was registered on : 2010-12-16
 Tyrone: May I know from where have you purchased the game ?
 diligante@gmail.com: Purchased from an online retail store called steam
 diligante@gmail.com: I went through a lot of customer service
 diligante@gmail.com: Im actually not supposed to have the CD key, but steam gave me one anyway
 Tyrone: Do you have the purchase confirmation from email stating that you have purchased the BFBC2 deluxe edition game ?
 diligante@gmail.com: After the long trouble just trying to get this to work
 diligante@gmail.com: Um, well the transaction was a gift from another friend
 diligante@gmail.com: Its very confusing, I can see that, it took me a very long time just to get Steam to respond
 diligante@gmail.com: Now that I have the actual CD key I was hoping EA could help
 diligante@gmail.com: The game was gifted, so there was no confirmation
 Tyrone: Could you please hold on for few minutes, while I have a look on your issue with my supervisor ?
 diligante@gmail.com: Sure
 diligante@gmail.com: Would you mind if I left the PC for a few minutes? Someone is at the door
 Tyrone: Sure
 diligante@gmail.com: Hi Im back
 Tyrone: I have checked with my supervisor and if you have been gifted by your friend from Steam, then also you must have got an email for the code confirmation from Steam
 Tyrone: Do you have that email in the mail box of : diligante@gmail.com ?
 Tyrone: Are you there ?
 diligante@gmail.com: Yes Sier
 diligante@gmail.com: Sorry
 Tyrone: Do you have the code confirmation email in the mail box of : diligante@gmail.com
 diligante@gmail.com: No, sir, unfortunately I do not have that gift receipt, I have long since deleted it
 diligante@gmail.com: I might be able to get a screenshot or something
 diligante@gmail.com: Off steam
 Tyrone: Could you please accept the screen sharing option and verify me the confirmation email in the mail box of your EA account ?
 Tyrone: I mean to say the mail box of : diligante@gmail.com
 Tyrone is requesting to view the desktop on this computer. If accepted, the agent will be able to view, but not control, this computer.
 Initializing and connecting screen-sharing session...
 diligante@gmail.com: Is it working?
 Tyrone: Please hold on for a moment
 The screen-sharing session has started.
 Tyrone: Please show me the confirmation email
 diligante@gmail.com: I told you, I don't have that e-mail
 diligante@gmail.com: but I do have something very peculiar in my EADM that can be a tell of a possible bug
 diligante@gmail.com: I have both a Limited Edition and the regular edition
 diligante@gmail.com: its strange
 Tyrone: And the game that is registered in EA download manager is for normal edition , so that means you haven't purchased the deluxe edition of the game
 Tyrone: So, you need to purchase the BFBC2 Vietnam expansion pack
 diligante@gmail.com: But I thought the Deluxe Edition includes that
 diligante@gmail.com: I don't understand, that's the gift I received on Steam, sir.
 Tyrone: No, Deluxe edition is a different game
 Tyrone: In that game, Vietnam expansion pack is free
 diligante@gmail.com: Yes, I understand this
 diligante@gmail.com: but please tell me why...
 diligante@gmail.com: Do I have two duplicates
 Tyrone: May I know the email address through which you are login in EA download manager ?
 diligante@gmail.com: hiimchris3@gmail.com
 Tyrone: I have checked and there are two games for BFBC2 game and both are the normal games and not deluxe edition
 diligante@gmail.com: Why would I buy two of the same games
 diligante@gmail.com: And why does it list them both if they're the same
 Tyrone: May I know from where have you purchased both of the game ?
 diligante@gmail.com: I did not purchase them
 diligante@gmail.com: I was gifted the initial CD key
 diligante@gmail.com: and when i activated it in EADM, it gave me both of these
 diligante@gmail.com: Which is not the Deluxe Ed
 Tyrone: In that case, you need to contact the retailer for further assistance on your issue
 diligante@gmail.com: I already did, sir
 diligante@gmail.com: I contacted Steam
 diligante@gmail.com: They were the ones who gave me the CD key, and it was VERY difficult to get it, I had to talk to over 4 reps
 Tyrone: I am sorry but there is nothing that can be done, please let me check it with my supervisor
 diligante@gmail.com: I would greatly appreciate it.
 Tyrone: Please provide me the date of birth as mentioned in EA account : hiimchris3@gmail.com
 diligante@gmail.com: November 22nd, 1991
 Tyrone: I have checked with my supervisor and as you have purchased two copy of the same game using one EA account, so as an one time exception I am making the required changes and you should be able to access the Vietnam expansion pack using EA account : hiimchris3@gmail.com
 diligante@gmail.com: To clarify the problem, Ive tested the game itself and the original Bad Company 2 works fine, I just can't play the Vietnam expansion
 diligante@gmail.com: Thank you!
 diligante@gmail.com: Is there any way to clarify if its working on my end?
 diligante@gmail.com: Also, should I sign off my account>
 Tyrone: Please hold on for a moment
 Tyrone: I have made the necessary changes and now just login in BFBC2 game using EA account : hiimchris3@gmail.com and you should be able to access the expansion pack
 Tyrone: Please check it out now itself and inform me, once your issue is resolved
 diligante@gmail.com: Okay
 diligante@gmail.com: I am ending the screen share
 Tyrone: Sure
 Tyrone: Please inform me,once you are able to access the expansion pack using EA account : hiimchris3@gmail.com
 diligante@gmail.com: Sir, it still asks me for the CD key to play Vietnam
 diligante@gmail.com: perhaps the problem was that you put the access on hiimchris3@gmail.com rather than diligante@gmail.com
 diligante@gmail.com: because that is my game e-mail login
 Tyrone: Please completely close the game and login with the EA account : hiimchris3@gmail.com
 diligante@gmail.com: Sir, my game account is under diligante@gmail.com
 diligante@gmail.com: its only my EADM that is under that email
 Tyrone: I have made the changes on : hiimchris3@gmail.com and not on : diligante@gmail.com
 Tyrone: I am sorry but I can only make changes on : hiimchris3@gmail.com
 Tyrone: And not on : diligante@gmail.com
 diligante@gmail.com: What if I made a EADM account under diligante@gmail.com
 The screen-sharing session has ended.
 Tyrone: Because two BFBC2 game are registered on : hiimchris3@gmail.com
 Tyrone: And not on : diligante@gmail.com
 diligante@gmail.com: Okay let me check again
 Tyrone: Sure
 Tyrone: Is there anything else that I may assist you with today ?
 diligante@gmail.com: Sir.
 diligante@gmail.com: I'm sorry but it isn't working...
 diligante@gmail.com: We could expedite the process if you gave me a Vietnam CD key
 diligante@gmail.com: I don't have any Bad Company Gamer account under hiimchris3@gmail.com
 diligante@gmail.com: Only me EA Download Manager is under that email
 Tyrone: I am sorry but there is no CD-key and if it is not working, then please accept the screen sharing option
 diligante@gmail.com: Sure
 Tyrone: And I cannot provide you the Vietnam access on : diligante@gmail.com
 diligante@gmail.com: I can show you proof that it isnt working
 Tyrone: You need to login in the game using EA account : hiimchris3@gmail.com
 Tyrone: Ands not : diligante@gmail.com
 Tyrone: *And
 diligante@gmail.com: I don't have an account under that name
 Tyrone: But you provided me that EA account
 diligante@gmail.com: uhhh
 diligante@gmail.com: okay let me fiddle with the username and password
 diligante@gmail.com: for "hiimchris3"
 Tyrone: I am sorry, but there is nothing that can be done, as you haven't purchased BFBC2 deluxe edition game, And I am disabling the Vietnam pack from hiimchris3@gmail.com, As it is not your EA account
 diligante@gmail.com: AWESOME
 diligante@gmail.com: i got it working
 diligante@gmail.com: THANK YOU!
 Tyrone: Great
 diligante@gmail.com: You have been such a great help
 Tyrone: So, I am not disabling it from hiimchris3@gmail.com
 diligante@gmail.com: Thanks for your time
 diligante@gmail.com: No
 diligante@gmail.com: That one works
 diligante@gmail.com: Thanks!!!!
 Tyrone: Is there anything else that I may assist you with today ?
 diligante@gmail.com: No sir!
 diligante@gmail.com: Thank you and Merry Christmas!
 Tyrone: I appreciate your co-operation and look forward to support you in future.
 Tyrone: Thank you for your participation. Have a wonderful day.  For future reference, a transcript of this chat can be found within the ‘My Stuff’ above.

 Tyrone: It was my pleasure to assist you.
Have a nice day !

 Tyrone: Bye, take care *Smile*
 Tyrone has disconnected.