Baited?

Andrea:Hello, My name is Andrea how may I assist you today?
Me:hey there
Me:just had a question about a purchase I was trying to make
Me:trying to buy ~8-9 games over 6 different consoles that we got (we're opening a location for gaming tournaments)
Me:but for some reason when we put madden in the cart it's showing at 59.99 instead of the PS Plus sale price
Me:but any other PS sales games are working just fine
Me:have tried closing the sotre and restarting the console
Me:*store
Me:https://store.playstation.com/en-us/product/UP0006-CUSA03641_00-SUPERBOWLBUNDLE0
Andrea:Hi Ryan! I'm truly sorry for all the inconveniences you are having at the time to purchase Madden. Do not worry, it will be a pleasure to look into this for you today!
Andrea:Before we continue, would you be so kind to provide me a valid phone number? This is only for documentation purposes.
Me:781-706-3945
Me:i can give you the account names for all the PSN accounts we're going to purchase the games on if needed
Andrea:Thank you so much.
Andrea:Just to confirm, on any of your accounts is the sale price showing up?
Me:when I view them in the store it shows up
Me:but when I place it in the cart it changes back to 59.99
Me:I'm also buying a few other games, but they show up correctly in the cart
Me:also noting that the cart shows up incorrectly if I try to purchase on the computer when logged in as well as when I try on the PS4
Andrea:I understand Ryan, thank you for confirming that information. At this time, we are currently having issues with this specific game and sale so it's going to be necessary to purchase the game at the normal price at the moment but do not worry Ryan, we will be proving you the difference of the purchase.
Andrea:Would you mind to complete the purchases so we can continue go ahead and provide you the different Ryan? Also, we will need the Online ID and the email address of the accounts where you are purchasing the game.
Me:yeah I can do that
Me:give me a moment
Andrea:Sure! No problem Ryan. I’ll be here to continue helping you, just make sure to refresh the interaction every 2 minutes to confirm our session is still active.
Me:alright
Me:i put it through on
Me:encorestationthree@gmail.com - ID: encstation3
Me:encorestationfive@gmail.com - ID: encstation5
Me:encstationseven@gmail.com - ID: encstation7
Andrea:Thank you Ryan. I was checking in my system and it seems that the purchase didn't go through in your "encstation5 " account, would you mind to try one more time?
Me:yeah np
Andrea:Okay thank you.
Me:bump
Me:bump again
Me:sorry we realized you have to delete the card from the previous account to use it on the next one
Me:so its a pain
Andrea:It's okay Ryan, do not worry.
Me:thanks :)
Andrea:You are welcome! Please let me know once the purchase is complete Ryan.
Me:np
Me:bump
Andrea:I'm sorry Ryan, it seems the purchase is not going through in your "encstation5 " account, are you receiving any error code or message?
Me:yeah it was saying the card was invalid because we used it in an earlier transaction
Me:since it was the same card on the station3 and station7 accounts
Me:error (wc-35442-8)
Andrea:Okay, While reviewing your account details, I noticed that the residential address from your account is empty.
Andrea:PSN uses Address Verification System which validates that both the billing and the residential address from the card are the same.
Me:oh alright, ill fix that real quick
Andrea:But do not worry, let's try something Ryan. Please go to: https://account.sonyentertainmentnetwork.com/
Login using your PSN account information, once logged in, click on the “Account” tab > Account details > Location > edit. Make sure to enter the same exact billing address and, then click “save”.
Andrea:Then, try to complete the purchase one more time through your console.
Me:np
Andrea:Thank you Ryan.
Me:didnt seem to work either, got the same message
Me:im going to try and use a paypal instead
Andrea:Alright, please keep in mind that you can also add funds by purchasing a digital PSN card code Ryan. These can be purchased online and you get the code right away after completing the purchase online, and there are no extra fees:
http://www.amazon.com/10-PlayStation-Store-Gift-Card/dp/B00GAC1D2G/
Me:oh interesting
Me:doing that now
Me:how do you add that to your account?
Andrea:Excellent! All you will need to do is redeem the voucher by logging in and visiting the following link and click on “Redeem prepaid card”: https://account.sonyentertainmentnetwork.com
Me:ty
Me:bump
Me:bump
Andrea:Okay great.
Me:Sorry, processing is taking longer than expected. Please do not reorder this item. Some Game and Software downloads go through extra verification that may take up to 2 hours. This process is in place to prevent unauthorized orders on your account. Click here to check your order in Your Account
Me:got this message from amazon
Andrea:Do not worry Ryan, you should be receiving the code in a few minutes.
Me:hopefully
Me:this has become quite the adventure hah
Me:i switched to an account with prime and bought one there as well
Me:hopefully one appears
Andrea:No worries Ryan! By the way, this ones are the codes of the different for the first 2 purchases: 6J5P-26NE-3D8K, RBE7-3QNG-JBKL, H4EL-JPN8-RM65, EPTH-24NF-NJ67, 9559-LMN3-TTTL, GRBB-5LNG-DM62.
Me:can I add those to the other accounts and use them there while I wait for these to go through?
Me:or will they need to be on the original purchase account
Me:nevermind, answered my own question
Andrea:It's okay, let me know once you complete the third purchase Ryan.
Me:alright
Me:encstation5 should be good
Andrea:Excellent, thank you Ryan. Here it's the other difference for the third purchase: LLF7-B6N9-QFRQ, EJK9-KLNQ-3ET8, 8C63-TKNC-LH2C.
Andrea:Once again, we would like to apologize for the inconveniences.
Me:its alright
Me:we'll get it worked out :)
Me:the prepaid card page keeps giving me errors
Me:on the sony site
Me:im assuming if i keep refeshing it'l eventually work
Andrea:We appreciate your understanding Ryan!
Andrea:May I know which page is the one that it's not working at the moment?
Me:yeah sec
Me:https://account.sonyentertainmentnetwork.com/liquid/cam/account/giftcard/redeem-gift-card-flow.action
Me:looks like
Me:https://i.gyazo.com/111dc7a0f623a15a526698c69856cafc.png
Me:to me
Andrea:Oh I understand, you can also redeem the codes through your console Ryan. You will need to go to Settings>Account Management>Account Information>Wallet>Add Funds>Redeem Code
Me:alright
Me:encorestationnine@gmail.com - ID: encstation9
Me:should go through in a moment
Andrea:You need assistance with that other account as well Ryan?
Me:yeah, and theres one more after that
Me:encorestationeleven - ID: encstation11
Me:and thats all of them
Me:nine should have gone thorugh
Me:since its downloading now
Andrea:Okay, please allow me one moment to see what can we do for you Ryan.
Me:and I'll just use the codes from 9 plus paypal to put 11 through
Me:bump
Andrea:I appreciate your patience Ryan.
Me:thanks for all the help :)
Andrea:I would like to apologize for all the inconveniences Ryan, I was checking this for you and unfortunately the sale for Madden it's no longer available in the PlayStation Store (https://store.playstation.com/en-us/product/UP0006-CUSA03641_00-SUPERBOWLBUNDLE0) and due to that reason, there is no way for us to provide the different for this other account, my most sincere apologies Ryan.
Me:even though we've been working on this for over an hour? obviously have been trying to get it for a long time
Me:I think I entered queue for livechat over two hours ago and was trying to fix the cart problem for 2-3 hours before that before giving up and trying livechat
Me:if everything was working properly in the store from the get-go I would have easily purchased them all before the sale ended
Andrea:I really understand your point and we would love to continue assisting you, but at this point I'm afraid that we cannot longer process the adjustment since the sale has already expired.
Me:the funds were around to front the sale price but I needed to use cards/prepaids to pay the higher price because of the errors
Andrea:Sadly at the moment we will not be able to provide any other code, I'm sorry about this Ryan.
Me:if that's the case can you refund my purchase on station 9
Me:that was put through just like the others
Andrea:I'm sorry Ryan, I was reviewing your account to see what options we have to help you, but because of the restrictions outlined in the PlayStation Terms of Service, all sales are final and we are unable to process a refund in this situation. Believe me that I tried my best to see if an exception can be made however we are unable to process a refund in this case.
Me:I feel like I was pretty much conned into paying more money on that one
Me:if I had known our chat had a time limit I wouldn't have put it through
Me:I mentioned I needed to do 6 at the beginning of the discussion
Me:"Andrea: I understand Ryan, thank you for confirming that information. At this time, we are currently having issues with this specific game and sale so it's going to be necessary to purchase the game at the normal price at the moment but do not worry Ryan, we will be proving you the difference of the purchase."
Me:do not worry - we will be refunding makes it sound like I have nothing to worry about
Me:but I obviously had time, money, and semantics to worry about
Andrea:I truly understand your concern Ryan but unfortunately at the moment the sale has ended and there is no way for us to provide the different or process a refund for this last transaction. I'm sorry for the inconveniences.
Andrea:I would like to know if there is something else that I can do for you right now?
Me:yes, provide me with a method of contacting someone who has the power to do something about this
Me:either refunding or providing me the difference
Me:if i knew any of this in advance I 100% would NOT have made that purchase at 59.99
Andrea:Allow me to mention that we all work with the same processes Ryan and it's not possible to provide the different of the purchase because the sale already ended and believe me that my intention is to help you as much as I can, and I do place myself in your position, unfortunately as per PlayStation Network terms of service we are unable to proceed with a refund in this case as all sales made are final.
Andrea:I am afraid our hands are tied in this case, I have checked what other options we have but we have exhausted them, as per policies a refund can’t be granted.
Andrea:The system is about to time out our chat, are you around?
Me:can I ask why none of this was mentioned beforehand?
Me:I really would've appreciated knowing that we had a stringent time limit on our interaction
Me:it doesn't feel like that falls under the "don't worry category"
Me:and it just put me out $40+ dollars
Me:just leaves a bad taste in my mouth to be honest
Andrea:We understand what you are saying Ryan and sales usually last for a certain period of time. In this case that the sale ended within minutes of your chat request, we are unable to control those changes or the time a sale will last. We appreciate all the feedback you have provided us and thank you for all the time you have taken with me in the interaction.
Me:alright then, if that’s the case I will just deal with losing $40 and set my expectations a bit lower in the future
Me:seems like bad principle, but what can I do
Me:really disappointed overall
Me:have a good night
Andrea:I really wish you have an excellent rest of your day Ryan. Thank you for contacting PlayStation chat.