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  1. EtreCheck version: 6.1.9 (6B057)
  2. Report generated: 2020-01-27 00:04:32
  3. Download EtreCheck from https://etrecheck.com
  4. Runtime: 1:46
  5. Performance: Excellent
  6.  
  7. Problem: Apps are crashing
  8. Description:
  9. Issue with Catalina (10.15.2), on a 2019 iMac. Basically, after an ind
  10. eterminate amount of time, I start getting the following weird behavio
  11. urs:
  12. - A random selection of open apps will stop responding (showing as red
  13. and saying 'not responding' in Activity Monitor, and showing 'force q
  14. uit' when right-clicking their dock icon).
  15. - Force quitting the app will work after a few tries, but I can't re-o
  16. pen the app. If I click its dock icon or the app itself in /Applicatio
  17. ns, the dock icon will bounce for a minute or two then stop, without t
  18. he app ever launching.
  19. - Some apps will launch and quit fine. Others won't launch at all, and
  20. others will launch, but won't quit and get stuck in the same cycle as
  21. my previous point.
  22. - Trying to restart the iMac fails, because it tells me that an applic
  23. ation failed to quit (one of the ones affected as described above, tha
  24. t isn't shown as running in either the Dock or Activity Monitor). Hold
  25. ing the power button to force restart the iMac fixes the issues for an
  26. ything up to a few days, before the same thing happens again.
  27.  
  28. Major Issues:
  29. Anything that appears on this list needs immediate attention.
  30. No Time Machine backup - Time Machine backup not found.
  31.  
  32. Minor Issues:
  33. These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.
  34. Clean up - There are orphan files that could be removed.
  35. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
  36. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance.
  37.  
  38. Hardware Information:
  39. iMac (Retina 5K, 27-inch, 2019)
  40. iMac Model: iMac19,1
  41. 1 3.6 GHz 8-Core Intel Core i9 (i9-9900K) CPU: 8-core
  42. 32 RAM - Upgradeable by an Apple Authorized Service Provider
  43. BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2667 
  44. BANK 1/ChannelA-DIMM1 - Empty
  45. BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2667 
  46. BANK 3/ChannelB-DIMM1 - Empty
  47.  
  48. Video Information:
  49. Radeon Pro 580X - VRAM: 8 GB
  50. iMac (built-in) 5120 x 2880
  51.  
  52. Drives:
  53. disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes)
  54. Internal PCI-Express 8.0 GT/s x4 NVM Express
  55. disk0s1 - EFI [EFI] 315 MB
  56. disk0s2 [APFS Container] 499.96 GB
  57. disk1 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes)
  58. disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 317.87 GB used)
  59. disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 85 MB used)
  60. disk1s3 - Recovery (APFS) [Recovery] (Shared - 528 MB used)
  61. disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
  62. disk1s5 - Macintosh HD (APFS) (Shared - 11.02 GB used)
  63.  
  64. Mounted Volumes:
  65. disk1s1 - M************ Data [APFS Virtual drive]
  66. 499.96 GB (Shared - 317.87 GB used, 237.15 GB available, 168.16 GB free)
  67. APFS
  68. Mount point: /System/Volumes/Data
  69.  
  70. disk1s4 - VM [APFS VM]
  71. 499.96 GB (Shared - 2.15 GB used, 168.16 GB free)
  72. APFS
  73. Mount point: /private/var/vm
  74.  
  75. disk1s5 - Macintosh HD
  76. 499.96 GB (Shared - 11.02 GB used, 237.15 GB available, 168.16 GB free)
  77. APFS
  78. Mount point: /
  79. Read-only: Yes
  80.  
  81. Network:
  82. Interface usbmodem142201: MT65xx Preloader
  83. Interface usbserial-1410: USB2.0-Serial
  84. Interface en0: Ethernet
  85. Interface en7: USB 10/100/1000 LAN
  86. Interface en1: Wi-Fi
  87. 802.11 a/b/g/n/ac
  88. Interface en5: iPhone
  89. Interface en6: iPad
  90. Interface en4: Bluetooth PAN
  91. Interface bridge0: Thunderbolt Bridge
  92. iCloud Quota: 1.59 TB available
  93.  
  94. System Software:
  95. macOS Catalina 10.15.2 (19C57)
  96. Time since boot: Less than an hour
  97.  
  98. Notifications:
  99. Transmission.app
  100. one notification
  101.  
  102. Gemini.app
  103. one notification (one scheduled)
  104.  
  105. EtreCheckPro.app
  106. one notification
  107.  
  108. Transmit.app
  109. 2 notifications
  110.  
  111. Spark.app
  112. 7 notifications
  113.  
  114. Security:
  115. System Status
  116. Gatekeeper: App Store and identified developers
  117. System Integrity Protection: Enabled
  118.  
  119. Antivirus software: Apple
  120.  
  121. Unsigned Files:
  122. Launchd: ~/Library/LaunchAgents/com.ea.origin.WebHelper.plist
  123. Executable: /Applications/Origin.app/Contents/Library/LaunchServices/com.ea.origin.WebHelper
  124. Details: Exact match found in the whitelist - probably OK
  125.  
  126. Kernel Extensions:
  127. /Library/Extensions
  128. [Loaded] EnergyDriver.kext (3.5.5 - SDK 10.14)
  129.  
  130. System Launch Agents:
  131. [Not Loaded] 16 Apple tasks
  132. [Loaded] 176 Apple tasks
  133. [Running] 119 Apple tasks
  134.  
  135. System Launch Daemons:
  136. [Not Loaded] 32 Apple tasks
  137. [Loaded] 187 Apple tasks
  138. [Running] 118 Apple tasks
  139.  
  140. Launch Agents:
  141. [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-06)
  142. [Loaded] org.macosforge.xquartz.startx.plist (Apple - installed 2016-10-26)
  143.  
  144. Launch Daemons:
  145. [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-06)
  146. [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-06)
  147. [Loaded] com.allocinit.camtwistassistant.plist (Stephen Green - installed 2019-05-07)
  148. [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
  149. [Loaded] com.avid.sibelius.plist (Avid Technology Inc - installed 2019-10-22)
  150. [Other] com.cleverfiles.cfbackd.plist (? 65468217 - installed 2019-07-21)
  151. [Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2020-01-07)
  152. [Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple - installed 2016-10-26)
  153.  
  154. User Launch Agents:
  155. [Loaded] com.ea.origin.WebHelper.plist (? 0 - installed 2020-01-07)
  156. [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-03)
  157. [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-03)
  158. [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2019-11-14)
  159.  
  160. User Login Items:
  161. [Running] 1Password Extension Helper (AgileBits Inc. - installed 2019-08-07)
  162. Modern Login Item
  163. /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Extension Helper.app
  164.  
  165. [Loaded] 1Password Launcher (AgileBits Inc. - installed 2019-08-07)
  166. Modern Login Item
  167. /Applications/1Password 7.app/Contents/Library/LoginItems/1Password Launcher.app
  168.  
  169. [Loaded] AmphetamineLoginHelper (App Store - installed 2019-06-12)
  170. Modern Login Item
  171. /Applications/Amphetamine.app/Contents/Library/LoginItems/AmphetamineLoginHelper.app
  172.  
  173. [Loaded] BartenderStartAtLoginHelper (Surtees Studios Limited - installed 2019-10-07)
  174. Modern Login Item
  175. /Applications/Bartender 3.app/Contents/Library/LoginItems/BartenderStartAtLoginHelper.app
  176.  
  177. [Running] BetterTouchTool (Andreas Hegenberg - installed 2019-10-14)
  178. Application
  179. /Applications/BetterTouchTool.app
  180.  
  181. [Not Loaded] Drafts-OSX-Launcher (App Store - installed 2020-01-22)
  182. Modern Login Item
  183. /Applications/Drafts.app/Contents/Library/LoginItems/Drafts-OSX-Launcher.app
  184.  
  185. [Not Loaded] DriveDxLoginItemHelper (Kirill Luzanov - installed 2019-06-15)
  186. Modern Login Item
  187. /Applications/DriveDx.app/Contents/Library/LoginItems/DriveDxLoginItemHelper.app
  188.  
  189. [Running] Resilio Sync (Resilio, Inc. - installed 2019-01-11)
  190. Application
  191. /Applications/Resilio Sync.app
  192.  
  193. [Not Loaded] Slack Login Helper (App Store - installed 2019-12-22)
  194. Modern Login Item
  195. /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app
  196.  
  197. [Not Loaded] TransmitMenu (Panic, Inc. - installed 2019-06-12)
  198. Modern Login Item
  199. /Applications/Transmit.app/Contents/Library/LoginItems/TransmitMenu.app
  200.  
  201. Safari Extensions:
  202. 1Password - AgileBits Inc. (installed 2019-08-07)
  203. AdBlock Engine - App Store (installed 2019-11-06)
  204. AdBlock Icon - App Store (installed 2019-11-06)
  205. Open in IINA - HeChen LI (installed 2019-05-27)
  206.  
  207. Time Machine:
  208. Time Machine Not Configured!
  209.  
  210. Performance:
  211. System Load: 3.73 (1 min ago) 2.19 (5 min ago) 0.93 (15 min ago)
  212. Nominal I/O speed: 22.36 MB/s
  213. File system: 11.30 seconds
  214. Write speed: 1877 MB/s
  215. Read speed: 2342 MB/s
  216.  
  217. CPU Usage Snapshot:
  218. Type Overall
  219. System 1 %
  220. User 6 %
  221. Idle 93 %
  222.  
  223. Top Processes Snapshot by CPU:
  224. Process (count) CPU (Source - Location)
  225. mds_stores 70.58 % (Apple)
  226. EtreCheckPro 15.92 % (Etresoft, Inc.)
  227. WindowServer 5.56 % (Apple)
  228. kernel_task 2.47 % (Apple)
  229. bird 1.64 % (Apple)
  230.  
  231. Top Processes Snapshot by Memory:
  232. Process (count) RAM usage (Source - Location)
  233. com.apple.WebKit.WebContent (9) 967 MB (Apple)
  234. EtreCheckPro 660 MB (Etresoft, Inc.)
  235. Tweetbot 438 MB (App Store)
  236. mdworker_shared (15) 286 MB (Apple)
  237. Spark 253 MB (App Store)
  238.  
  239. Top Processes Snapshot by Network Use:
  240. Process (count) Input / Output (Source - Location)
  241. com.apple.WebKit.Networking 455 KB / 114 KB (Apple)
  242. cloudd 226 KB / 190 KB (Apple)
  243. mDNSResponder 159 KB / 125 KB (Apple)
  244. Tweetbot 159 KB / 11 KB (App Store)
  245. Spark 40 KB / 29 KB (App Store)
  246.  
  247. Top Processes Snapshot by Energy Use:
  248. Process (count) Energy (0-100) (Source - Location)
  249. mds_stores 11 (Apple)
  250. WindowServer 5 (Apple)
  251. Activity Monitor 3 (Apple)
  252. Resilio Sync 2 (Resilio, Inc.)
  253. com.apple.WebKit.WebContent (9) 1 (Apple)
  254.  
  255. Virtual Memory Information:
  256. Physical RAM: 32 GB
  257.  
  258. Free RAM: 20.47 GB
  259. Used RAM: 7.74 GB
  260. Cached files: 3.80 GB
  261.  
  262. Available RAM: 24.26 GB
  263. Swap Used: 0 B
  264.  
  265. Software Installs (past 30 days):
  266. Install Date Name (Version)
  267. 2020-01-02 Disk Speed Test (3.2)
  268. 2020-01-06 Smart JSON Editor (1.4.5)
  269. 2020-01-07 Spark (2.5.2)
  270. 2020-01-16 Highland 2 (2.7.0)
  271. 2020-01-22 Drafts (17.0)
  272. 2020-01-26 XProtectPlistConfigData (2112)
  273. 2020-01-26 MRTConfigData (1.53)
  274. 2020-01-26 Notability (4.2)
  275.  
  276. Clean up:
  277. /Library/LaunchDaemons/com.cleverfiles.cfbackd.plist
  278. /Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd
  279. Executable not found
  280.  
  281.  
  282. Diagnostics Information (past 7-30 days):
  283. 2020-01-27 00:00:05 photoanalysisd High CPU Use
  284. Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd
  285.  
  286. 2020-01-22 21:20:57 System Information.app High CPU Use
  287. Executable: /System/Applications/Utilities/System Information.app
  288.  
  289.  
  290. End of report
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