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Aug 20th, 2017
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  1. service@paypal.com
  2. 5:00 PM (1 hour ago)
  3.  
  4. to me
  5. Hello Giovanny Castro,
  6.  
  7. Transaction Details
  8. ------------------------------
  9. Seller's Name: Wachiraporn Saehan
  10. Seller's Email: prae_marie@hotmail.com
  11. Seller's Transaction ID: 54X57092YU195114C
  12.  
  13. Transaction Date: Jul 7, 2017
  14. Transaction Amount: -$875.00 USD
  15. Invoice ID: INV2-KE3A-AHR6-L9UF-7Z2L
  16. Your Transaction ID: 5M003938YL9733513
  17. Case Number: PP-006-063-536-531
  18.  
  19. Buyer's Transaction ID: 5M003938YL9733513
  20. ------------------------------
  21.  
  22. You've escalated the dispute for the above transaction to a claim:
  23.  
  24. To help us investigate this case, please provide the following information:
  25.  
  26. -The screenshot showing that the software or service you purchased is unavailable.
  27. -The listing link or the item description, as well as the screenshot showing that you can't log in to your account or use the service.
  28. -The official notification from the gaming platform that your account is unavailable or hacked.
  29. -The listing link or the item description, as well as the screenshot showing that you can't access the membership purchased.
  30. -The screenshot showing that the download link for your purchase isn't functional, or the picture of your downloaded item (if available).
  31. -The listing link, the item or service description, and any relevant screenshot supporting your claim.
  32.  
  33. You can upload or fax your supporting documentation to us. We encourage you to upload your documentation, as it's usually the quickest way for us to receive and review your information.
  34.  
  35. Here's how to upload your information:
  36.  
  37. 1. Log in to your PayPal account.
  38. 2. Depending on your account type, click "Resolution Center" under the Tools tab, or "Resolve a problem in our Resolution Center" near the bottom of the page.
  39. 3. Click "Resolve" under "Action" next to the item for which you need to provide documentation.
  40. 4. Follow the instructions to upload the files.
  41. 5. Click "Send Files to PayPal."
  42.  
  43. Alternatively, you can fax your documentation to PayPal at 21 2893 9841. Please include the fax cover, which indicates your PayPal account address and the case ID: PP-006-063-536-531.
  44.  
  45. Please send us your information within 72 hours of receiving this email. If we don't hear from you within that timeframe, this case may be decided in the seller's favor.
  46.  
  47. You can find additional information and tips about buying and selling safely on our Business Resource Center at https://www.paypal-businesscenter.com/manage-your-business.
  48.  
  49. Thank you for your patience and cooperation.
  50.  
  51. Sincerely,
  52.  
  53. Protection Services
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