You will first need to call the number: 1-800-898-2888 (Open mon-fri 9am-10pm est & sat-sun 9am-5pm est).

This is the Marlboro customer support phone number. When you call, you should be directed to an operator. Tell the operator that you are calling about the company Marlboro.



You then should get directed to an automated machine. Choose the option QUALITY CONTROL when asked.
You now should be re-directed to a rep. There is many things that you can tell the rep.



I have lots of success with saying this: “I purchased a CARTON (don’t say pack) of cigarettes and they cigs were extremely stale. I’ve gone through a lot of cartons in my day and I was really surprised to get a stale carton. I tried to just suck it up and smoke them but they were honestly so stale that I couldn’t even generate a puff”. But as always be creative, because if everyone says the same line, this will get patched as they will be aware of this SE.



You can say whichever store you’d like, but saying you bought the carton at Walmart will reap high success because a lot of time they do not allow people to return opened cartons. Emphasize how you can’t get your money back and are now stuff with a carton of stale cigs…
The rep will ask you some general questions about the cigs/ carton. It should be pretty obvious how to reply: Just speak negative about all the things they are asking you about. It may help to have an image of a cig/ carton too.



The hard part about this SE is that it does require you to verify that you are 21. I recommend just having an ID that is 21+ in front of you in case they ask you questions regarding your age. Sometimes they don’t ask questions, but it’s always better to play it safe.

After all the rep’s questions, they should ask you how much you paid for the carton. Tell them any amount over $50, but nothing more than $100. They then should ask for your address to ship the prepaid giftcard. The prepaid then should arrive in no later than 3 weeks.



Notes*
If you want to do this multiple times, use https://www.firertc.com/ to call (make multiple accounts). You should be able to do this 2-3 times to the same address.