I was idling in their IRC <strong>public</strong> support channel last night. I woke up to read this this morning.
Apparently these are “garbage” VPS’s and the ONE server they’re on isn’t reliable.
I figure if this is public information, everyone should know what they’re buying.
“Customer” is the person who joined. “ramnet” is the network/company operator.
[03:26:28|AM] ---->|[Join] Customer (~Customer@hidden.host.rr.com) has joined #ramhost
[03:26:42|AM] <Customer> yes hello, is anyone available
[03:43:19|AM] <@ramnet> that depends, do you have a question Customer ?
[03:43:57|AM] <Customer> Yes I do
[03:44:30|AM] <Customer> I have just purchased one of your tinyvz vps'
[03:44:54|AM] <Customer> I run an IRC network, and one of the other operators also has one of these
[03:45:00|AM] <Customer> and I'd like to ensure that we're not on the same node
[03:48:14|AM] <Customer> His vps is on vz5 in kansas city, missouri
<strong>[03:57:42|AM] <@ramnet> the tinyvz operation only utilizes one server at the moment</strong>
[03:57:53|AM] <Customer> oh
[03:57:55|AM] <Customer> well
[03:58:04|AM] <Customer> is there any way for me to cancel my order then
<strong> [03:59:20|AM] <@ramnet> that's what support tickets are for, unless of course you decide to swap your tinyvz order for one of our regular non-garbage services :) </strong>
[03:59:33|AM] <Customer> >non-garbage
[03:59:38|AM] <Customer> implying what?
<strong> [04:00:26|AM] <@ramnet> means tinyvz probably isn't going to be very good for a real-time chat server</strong>
[04:00:34|AM] <Customer> why not?
<strong> [04:01:17|AM] <@ramnet> because irc typically requires a higher degree of stability than the average service</strong>
[04:01:31|AM] <Customer> what makes tinyvz unstable?
[04:01:32|AM] <@mbaxter> You're paying 15 dollars for a year and wondering why somebody says it won't be the most reliable service in the world? :P
[04:01:51|AM] <Customer> I have a couple 15/yr servers
[04:01:56|AM] <Customer> and they're very reliable
[04:02:39|AM] <Customer> 13:02:33 up 59 days, 13:21, 1 user, load average: 0.03, 0.01, 0.00
[04:02:51|AM] <@ramnet> different people have different definitions of reliable i suppose :)
[04:03:23|AM] <Customer> I've had the server for 2 months
[04:03:26|AM] <@ramnet> and the output of uptime doesn't really show stability or reliability very well at all :)
[04:03:32|AM] <Customer> and it hasn't gone down once
[04:03:45|AM] <Customer> never had a problem with it
<strong> [04:04:40|AM] <Customer> reliable to me is a server that stays up, doesn't cause problems and is hosted be a company with good customer service</strong>
<strong> [04:04:45|AM] <@ramnet> tinyvz is averaging about 99.75% right now, compared to 99.9997% for our regular services. that's mostly because of HE and Cogent</strong>
[04:04:53|AM] <joepie91> the awkward moment you realize you're missing a server in your list
[04:05:10|AM] <joepie91> anyhow, back :P
[04:05:26|AM] <@mbaxter> awwwkward
<strong> [04:05:37|AM] <@mbaxter> joepie91: tinyvz is in stock gogogo</strong>
[04:05:43|AM] <joepie91> also, http://libsegfault.so/
<strong> [04:05:49|AM] <joepie91> mbaxter: no, don't make me spend more money</strong>
<strong> [04:05:49|AM] <Customer> So then I'm guessing that you don't take your tinyvz users seriously? </strong>
[04:05:49|AM] <joepie91> lol
[04:05:59|AM] <joepie91> I have enough servers as is :P
[04:06:41|AM] [!] joepie91 has the idea he has dropped into a sensitive situation
<strong> [04:07:15|AM] <Customer> ramnet, is that the case? </strong>
<strong> [04:07:16|AM] <@ramnet> discounted tinyvz is operated independently of our premium ramhost services. we let them have our old infrastructure. </strong>
<strong> [04:07:33|AM] <@ramnet> so, you'd have to ask them :) </strong>
[04:07:39|AM] <joepie91> (also, ramnet, on your abuse page there's a typo: "revelent" should be "relevant")
[04:08:51|AM] <@mbaxter> I have a tinyvz vps. It works great, most of the time. I also pay much more to ramhost for more reliable services.
[04:09:09|AM] <@ramnet> site needs a faclift. it's been celebrating 2 years of excellence for the last year and a half :P
[04:09:20|AM] <joepie91> lol
[04:09:42|AM] <Customer> mbaxter, so how often does it go down?
[04:10:12|AM] <joepie91> ramnet: if you want me to throw something together for the site, let me know :P
[04:10:42|AM] <@mbaxter> At the start, there were network hiccups. I haven't seen network hiccups lately.
[04:11:10|AM] <@ramnet> well, it still has network hiccups they're just a lot shorter now :)
[04:11:28|AM] <Customer> Well, this is just a hobby. Not a career. We spend out own personal money on it
[04:11:34|AM] <Customer> We don't have bottomless pockets
[04:11:53|AM] <Customer> so, 15/yr is really what we can afford
<strong> [04:11:57|AM] <@ramnet> i think the last one was a 15 second hiccup because joesdatacenter upstairs got hit with a ddos :) </strong>
[04:12:03|AM] <Customer> mbaxter, what's your uptime
[04:12:18|AM] <@mbaxter> I haven't measured.
[04:12:26|AM] <Customer> just type uptime...
[04:12:34|AM] <Customer> it'll tell you
[04:12:40|AM] <joepie91> uptime command doesn't take into account network downtime
[04:12:41|AM] <@mbaxter> Oh. I assumed you meant network uptime :P
[04:12:43|AM] <joepie91> fwiw
[04:13:04|AM] <Customer> joepie91, everytime my server gets disconnected from the network
[04:13:05|AM] <Customer> i reboot it
[04:13:06|AM] <@mbaxter> And my uptime is like, nothing since I restarted today. :P
[04:13:34|AM] [!] joepie91 doesn't have tinyvz so can't test
[04:14:02|AM] <Customer> Okay, so how do I cancel it then
[04:12:00|AM] <joepie91> speaking of network hiccups, wtf is up with hetzner lately... my hetzner VPSes (at several providers, but all located in hetzner) seem to have some strange network issues recently
<strong> [04:28:39|AM] <@ramnet> 100% uptime except for tinyvz which is at 99.75% - need to seperate those brands more :) </strong>
[04:54:39|AM] <Customer> And I know for a fact that google doesn't charge "processing fees" because I've been using it for over a year, and have been refunded a couple times
<strong> [04:54:54|AM] <Customer> In fact, it specifically says that RAM host refunded only 14.50</strong>
<strong> [04:55:03|AM] <Customer> Not 15.00 and that google chose to keep .50</strong>
[04:55:17|AM] |<----[Quit] Puddles (firstname.lastname@example.org) has quit IRC (Quit: http://www.mibbit.com ajax IRC Client)
[04:55:19|AM] <joepie91> Customer, actually a friend of mine also used google checkout to collect donations, and after he was forced to refund the transactions (no donations allowed), processing costs were subtracted
[04:55:32|AM] <joepie91> I have no idea why it might do it in some cases and not in other cases, but they do apparently exist.
[04:55:38|AM] <Customer> Any other time I've used google checkout
[04:55:41|AM] <Customer> I've been refunded in full
[04:56:56|AM] <@ramnet> well if you'd prefer i can bill you again :P it's .50 cents, get over it or go complain to google not in here
[04:57:22|AM] <joepie91> <joepie91> I have no idea why it might do it in some cases and not in other cases, but they do apparently exist.
<strong> [05:00:38|AM] <@ramnet> considering tinyvz technically has a no refund policy anyway consider yourself lucky that we're decent enough to bother with a refund, even if google takes a percentage</strong>
[05:04:44|AM] <@ramnet> tinyvz should be getting their own billing system next year so i no longer have to act as their payment processor :)