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- 1: Banning, kicking, muting, unbanning an user
- Before you decide to ban someone make sure the user has been warned 3 times first.
- This can be done by typing ?warnings [@username/userid]
- We advise you to type this in #staff-botspam
- A: Banning
- Banning may be necessary as user misbehaves from time to time.
- However, it is at your best bet to ask your fellow staff members what their opinion is on this situation.
- As some may not agree with the reasoning of the ban.
- B: Unbanning
- In case a user that has been banned previously requests an unban you can not just unban him instantly, obviously.
- Always contact an administrator or another moderator in case admins are not available.
- As he or she may not agree to an unban. It's important for us staff to discuss such things.
- C: Kicking
- Kicking may be necessary when a user does not do what's asked. but when a ban is not required.
- Kicks, in general, are not discussed and do not require any approval from staff members, although if you're uncertain what to do, always contact a fellow mod.
- D: Muting
- We usually mute a person when he or she is spamming, trying to kill the mood, or generally throwing profanity around the channels
- 2: Responsing to useless banter
- You're more than likely to see off-topic posting or memes in channels where they don't belong.
- A picture or 2 in #general is no problem, If you see more than that being posted please to act on it.
- And tell the individual we have #pics-and-memes for that.
- If the user does not comply and is not changing channels,
- you can warn him or worst case mute or even ban, please do notify admins when you do.
- 3: Resolving issues between users
- There might be conflicts between users from time to time. Make sure you act on this the right way.
- Always make sure you read the full chat log of both users before you're making a decision on who's right and who's not.
- Act as professional as possible in situations like this.
- 4: Professionalism is key!
- As a staff member you're expected to always be professional. No matter the situation.
- You're staff and you will also define your fellow staff members in a way. Do not make them look like a bunch of fools.
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