website: https://www.sonos.com



1. Find greatest method to contact them - https://www.sonos.co...ontact-options# https://www.sonos.com/en/contact/contact-options%23

Calling - fastest
Emailing - response in 1 business day
Twitter, Messanger - 24/7 support - not recommended.
2. Tell them, that your choosed product stopped working and you can't use it anymore.

3. Go through some troubleshooting with them.

4. Provide S/N + POP ( Amazon.co.uk works fine )

***Be ready to provide pics, usually they asks for it.***

5. Once they will process a label for you - box them and wait till replacement is processed.