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  1.  
  3. Contact us
  4. Agent Photo
  5. Jennilyn R
  6.  
  7. End chat
  8. Jennilyn R
  9. Thanks for contacting Microsoft support, my name is Jennilyn R. Please allow me a few moments while I review the information you provided.
  10. 1:02 pm
  11. Jennilyn R
  12. Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.
  13. 1:02 pm
  14. Me
  16. Contact us
  17. Agent Photo
  18. Armielyn P.
  19.  
  20. End chat
  21. Armielyn P.
  22. Thanks for contacting Microsoft Support, my name is Armielyn P.. Please allow me a few moments while I review the information you provided.
  23. 12:47 pm
  24. Armielyn P.
  25. Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.
  26. 12:47 pm
  27. Me
  28. HELLO
  29. 12:48 pm
  30. Me
  31. i use to be windows 10 early preview build fast update RC contributor
  32. 12:48 pm
  33. Me
  34. up until build 1603 i think
  35. 12:48 pm
  36. Me
  37. ever since then
  38. 12:48 pm
  39. Me
  40. ALL my laptops and desktops with windows 10, im having trouble to sync
  41. 12:48 pm
  42. Armielyn P.
  43. Hello,beom ! Thanks for patiently waiting. I hope you are doing fine today despite of having this issue.
  44. 12:48 pm
  45. Me
  46. ALL accounts have been changed to LOCAL ADMINISTRATOR
  47. 12:49 pm
  48. Me
  49. no problem
  50. 12:49 pm
  51. Me
  52. im now finally trytiong to address my outlook issue .. have had this issue for over year now but yeah i didnt bother getting it fixed
  53. 12:49 pm
  54. Me
  55. prior, bpark6@outlook.com use to be main alias bpark6@gatech.edu
  56. 12:49 pm
  57. Armielyn P.
  58. Thanks for letting me know. I understand how important it is for you to access your account. No worries, I would be glad to help you with this.
  59. 12:50 pm
  60. Me
  61. which is a part of gatech.edu enterprise, so i had the student office 365 suite or whatever and the expanded onedrive s[ace along with my access to gatech's enterpise onedrive
  62. 12:50 pm
  63. Me
  64. and servs
  65. 12:50 pm
  66. Me
  67. but that expiored and so i switched to @outlook.com
  68. 12:50 pm
  69. Me
  70. and several months after that, ive always had my email client mess up
  71. 12:51 pm
  72. Armielyn P.
  73. Let us check your log in credentials first. Please sign in your account to the link below and let me know what happens after. Thanks!
  74. 12:51 pm
  75. Me
  76. one time, it actually worked by redirecting me to OWA portal special outlook mailbox? maybe? and there, it told me i am out of space, i should deltete my old mails and what
  77. 1:02 pm
  78. Jennilyn R
  79. Hello Thomas. It doesn't appear the information you entered came through completely, can you tell me more about your concern, and may I ask for your phone number please? Thank you.
  80. 1:02 pm
  81. Me
  83. Contact us
  84. Agent Photo
  85. Armielyn P.
  86.  
  87. End chat
  88. Armielyn P.
  89. Thanks for contacting Microsoft Support, my name is Armielyn P.. Please allow me a few moments while I review the information you provided.
  90. 12:47 pm
  91. Armielyn P.
  92. Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.
  93. 12:47 pm
  94. Me
  95. HELLO
  96. 12:48 pm
  97. Me
  98. i use to be windows 10 early preview build fast update RC contributor
  99. 12:48 pm
  100. Me
  101. up until build 1603 i think
  102. 12:48 pm
  103. Me
  104. ever since then
  105. 12:48 pm
  106. Me
  107. ALL my laptops and desktops with windows 10, im having trouble to sync
  108. 12:48 pm
  109. Armielyn P.
  110. Hello,beom ! Thanks for patiently waiting. I hope you are doing fine today despite of having this issue.
  111. 12:48 pm
  112. Me
  113. ALL accounts have been changed to LOCAL ADMINISTRATOR
  114. 12:49 pm
  115. Me
  116. no problem
  117. 12:49 pm
  118. Me
  119. im now finally trytiong to address my outlook issue .. have had this issue for over year now but yeah i didnt bother getting it fixed
  120. 12:49 pm
  121. Me
  122. prior, bpark6@outlook.com use to be main alias bpark6@gatech.edu
  123. 12:49 pm
  124. Armielyn P.
  125. Thanks for letting me know. I understand how important it is for you to access your account. No worries, I would be glad to help you with this.
  126. 12:50 pm
  127. Me
  128. which is a part of gatech.edu enterprise, so i had the student office 365 suite or whatever and the expanded onedrive s[ace along with my access to gatech's enterpise onedrive
  129. 12:50 pm
  130. Me
  131. and servs
  132. 12:50 pm
  133. Me
  134. but that expiored and so i switched to @outlook.com
  135. 12:50 pm
  136. Me
  137. and several months after that, ive always had my email client mess up
  138. 12:51 pm
  139. Armielyn P.
  140. Let us check your log in credentials first. Please sign in your account to the link below and let me know what happens after. Thanks!
  141. 12:51 pm
  142. Me
  143. one time, it actually worked by redirecting me to OWA portal special outlook mailbox? maybe? and there, it told me i am out of space, i should deltete my old mails and what
  144. 1:02 pm
  145. Me
  146. previous convo with person transerred me to you
  147. 1:03 pm
  148. Jennilyn R
  149. Yes, Thomas.
  150. 1:03 pm
  151. Me
  152. having my outlook account f up on me on all my windows
  153. 1:03 pm
  154. Me
  155. all accounts becaome local adminstraotr
  156. 1:03 pm
  157. Jennilyn R
  158. Upon reading, you are running a Windows 10 insider preview build, right?
  159. 1:03 pm
  160. Me
  161. and im no longer fast early dev release candidate preview contributor either
  162. 1:04 pm
  163. Me
  164. because all my microsoft sh1t stopped working on day
  165. 1:04 pm
  166. Me
  167. one*
  168. 1:04 pm
  169. Me
  170. i can now only log in using my 2nd microsoft account on all my devices, r3dxp@hotmail.com
  171. 1:04 pm
  172. Me
  173. right now i should be on 1603
  174. 1:04 pm
  175. Me
  176. or 1803 1804
  177. 1:04 pm
  178. Me
  179. this happend years ago though
  180. 1:05 pm
  181. Me
  182. way before you guys came out with 180*
  183. 1:05 pm
  184. Jennilyn R
  185. Okay. The latest version of Windows 10 now is the 1803 which is the Spring update.
  186. 1:05 pm
  187. Me
  188. im on version 1709
  189. 1:05 pm
  190. Me
  191. yes i8 know
  192. 1:05 pm
  193. Me
  194. ive been tertying to update ever since from 16 to 18
  195. 1:06 pm
  196. Me
  197. only went to 16 to 1709
  198. 1:06 pm
  199. Me
  200. then 1709 to anything else
  201. 1:06 pm
  202. Me
  203. my computer just hangs at 30%
  204. 1:06 pm
  205. Jennilyn R
  206. Thanks for that information and my apologies for any inconvenienced you are currently experiencing.
  207. 1:06 pm
  208. Me
  209. happened since day1 of attempt to install it upon release
  210. 1:06 pm
  211. Me
  212. all good... trying to game my gears of war4 on my steamlink on tv and not having windows 10 fully functional is starting to get to me..
  213. 1:07 pm
  214. Me
  215. lol
  216. 1:07 pm
  217. Jennilyn R
  218. Okay. Thank you so much for all the shared information. With the information provided, your concern will be best handled by our engineer through Microsoft Community as they have the right resources to assist us. Our experts can surely provide complete solution. Here is your reference for this chat: 1432583421
  219. 1:08 pm
  220. Me
  221. i also need my bpark6@outlook.com email server fixed
  222. 1:09 pm
  223. Jennilyn R
  224. Your device needs an advanced troubleshooting steps and tools as you are currently running Windows 10 Insider Preview build. I just want to let you know that my tools are limited here.
  225. 1:09 pm
  226. Me
  227. my outlook email account has been full for over a year now, even the recycle allocation space that is provided i think 4gb for recovery purposes but all is full and it glitches out last time i messsed with it and tried deleteing all my mail from years ago
  228. 1:09 pm
  229. Jennilyn R
  230. If it's for your email server, we have Commercial Support team that can handle it, Thomas.
  231. 1:09 pm
  232. Me
  233. it made backups of backups multiple times..
  234. 1:10 pm
  235. Me
  236. oh i see
  237. 1:10 pm
  238. Me
  239. so yea,, i need those two issues fixed.. but at the moment, the PC thing is more important... the email thing can be second.. its just that i would like to start using my bpark6outlook aacccount over my google
  240. 1:10 pm
  241. Jennilyn R
  242. Okay. Let me provide you their contact information https://answers.microsoft.com/en-us and they are open 24/7.
  243. 1:11 pm
  244. Me
  245. because paying 1TB for g drive is not cheap..
  246. 1:11 pm
  247. Me
  248. ok
  249. 1:11 pm
  250. Me
  251. well how can i fix my windows issue im having
  252. 1:11 pm
  253. Jennilyn R
  254. For future assistance of any Microsoft services, you can always access the link and select the product that you have a concern with: https://support.microsoft.com/en-us/contactus?ws=support&forceorigin=esmc# .You will surely be assisted by the correct department.
  255. 1:11 pm
  256. Me
  257. ohhh
  258. 1:12 pm
  259. Me
  260. lol
  261. 1:12 pm
  262. Me
  263. insider preview is what im on??
  264. 1:12 pm
  265. Me
  266. LOL
  267. 1:12 pm
  268. Jennilyn R
  269. I can guarantee since our support process for it through the community, you will surely be getting answers and get assistance and contact from them, Thomas.
  270. 1:12 pm
  271. Me
  272. ok
  273. 1:12 pm
  274. Me
  275. even my dell alienware support couldnt get the update or whatever windows problem i had through ttheir dellassist service thing they provide me
  276. 1:13 pm
  277. Me
  278. they told me to do fresh install i said no im not about to lose all my data
  279. 1:13 pm
  280. Me
  281. so i click that link above ?
  282. 1:14 pm
  283. Jennilyn R
  284. I am sure that they can provide you another option, Thomas.
  285. 1:14 pm
  286. Jennilyn R
  287. Yes.
  288. 1:14 pm
  289. Jennilyn R
  290. I trust everything has been provided necessary for your case to be resolved.
  291. 1:14 pm
  292. Jennilyn R
  293. I am very glad as soon as you have reached me, we were able to provide correct recommendation to your issue. Thank you for contacting Microsoft. Have a great day, Thomas!
  294. 1:14 pm
  295. Me
  296. thanks//
  297. 1:14 pm
  298. Me
  299. do you
  300. 1:15 pm
  301. Me
  302. aol
  303. 1:15 pm
  304. Me
  305. also one more quesiton
  306. 1:15 pm
  307. Jennilyn R
  308. Yes, what is it?
  309. 1:15 pm
  310. Me
  311. office365
  312. 1:15 pm
  313. Me
  314. is it possible that my windows update thing got messed up possibly because maybe another device on my local network was using KMSpico'd windows 10 and getting updates and using pico'd office 15
  315. 1:16 pm
  316. Jennilyn R
  317. Okay. As I have been fixing cases as you have, mostly the cause of this is compatibility of the new version versus your device system requirements, or you may have non-MS antivirus software that's blocking the downloads/installation. Internet connection issue can be a factor as updates or downloads needs to have a stable and sufficient connection.
  318. 1:17 pm
  319. Me
  320. because i think one laptop i had configured at one point in time i set it up i enabled all the updates option through local network pushing updates to other lan devices and vice versa.. and maybe because i wasnt using microsoft credentials on that kmspicod windows device, it must have delegated me to local admin rights because it didnt abide correctly for security certs maybe?\\
  321. 1:17 pm
  322. Me
  323. oh
  324. 1:18 pm
  325. Me
  326. because i DMZ'd the device to update at one point with all firewall open, and no firewall software on device and tried updating when connected to comcast modem router directly without being in between routers with psosible other firewall on it
  327. 1:19 pm
  328. Me
  329. but maybe somehow windows might experience issue caused by some firewall of software..
  330. 1:19 pm
  331. Me
  332. cool
  333. 1:19 pm
  334. Jennilyn R
  335. I hope that I was able to enlighten you with your issue and provided you the enough information that you need to resolve this issue with just first interaction with me, Thomas.
  336. 1:19 pm
  337.  
  338. Type a message here
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