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- Please wait for a chat representative to respond.
- Welcome to AT&T Chat. My name is 'Jewell Hillier' and I’ll be happy to assist you today.
- Michael Lewis: How can I activate my iPhone 4S?
- Jewell Hillier: Welcome to the ATT Live Support Chat. My name is Jewell Hillier and I will be happy to assist you.
- Michael Lewis: Hi Jewell. I am having issues activating my iPhone 4S
- Jewell Hillier: I am sorry to hear that - Have you followed the Instructions that came in the box?
- Michael Lewis: Yes, I am getting the error "Your activation is still pending. You will receive an email notification once your activation is complete. We’re sorry. There was a problem connecting to the server. Please try again later."
- Jewell Hillier: This activation process can take up to 24 hours.
- Michael Lewis: however, I have been waiting for hours, and have not received an email
- Michael Lewis: it says it can take up to 3 minutes
- Michael Lewis: it has been much longer than 3 minutes
- Jewell Hillier: There are a lot of activations going on - Are you connecting to I Tunes or Wi-Fi?
- Michael Lewis: I am trying both
- Jewell Hillier: When you receive a notification that activation is pending - It is trying to go through.
- Michael Lewis: Is there anything you can do to help?
- Jewell Hillier: Unfortunately,there is nothing we can do - only wait for activations to slow up.
- Michael Lewis: really?
- Jewell Hillier: Correct- we are sorry but we cannot push this through- I Tunes is Apple
- Michael Lewis: yes, but these are AT&T servers that are having issues
- Michael Lewis: not apple's
- Jewell Hillier: It is the I Tunes activations that are delayed in switch.
- Michael Lewis: why aren't verizon iPhones or sprint iphones having this issue then?
- Jewell Hillier: I am sorry, I do not know the answer to that
- Michael Lewis: can I talk to somebody who does?
- Jewell Hillier: Yes, I will get you a Manager . Please give me a moment.
- Please wait while I transfer the chat to 'Phil Lewis'.
- Welcome to AT&T Chat. My name is 'Phil Lewis' and I’ll be happy to assist you today.
- Phil Lewis: Hello Mr. Lewis; I regret there is a delay in activating your phone. I understand your position and certainly you're not the only customer to have voiced this same frustration. Unfortunately; due to the volume of customers activating the phone today it appears Apple is having difficulty handling them all without some delay.
- Michael Lewis: Thanks, but it seems like the problem is with AT&T's servers, not apple's. My colleagues are not having activation issues for their new Verizon or Sprint phones. This would imply that the issues are with AT&T, not Apple or iTunes.
- Phil Lewis: I understand how it would seem that way but the activation process is facilitated through Apple. At this point; everything is still running correctly in terms of the activations but due to the volume of customers there is a dealy.
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