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Aug 23rd, 2017
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  1. Fay: Hello and welcome to Payoneer customer care! My name is Fay and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you.
  2. Moldovan Elvis Emilian: Hi. I attached my card to payza.com
  3. Moldovan Elvis Emilian: And I get this message when I try to used
  4. Moldovan Elvis Emilian: Your transaction has been declined. Please contact your bank to make sure they allow international transactions and try again. If the issue persists, then please contact Customer Support for assistance.
  5. Fay: I do not see payza linked to your account
  6. Moldovan Elvis Emilian: not to my acount
  7. Moldovan Elvis Emilian: I put my card on payza
  8. Fay: Oh okay
  9. Fay: We do allow international transactions.
  10. Fay: It could be that payza does not accept pre paid master cards
  11. Fay: Please ensure that your merchant does in fact accept pre paid master cards and that there are funds to cover the purchase on your account
  12. Moldovan Elvis Emilian: They checked me and ask for document to verify me
  13. Moldovan Elvis Emilian: and I am validated
  14. Fay: Ok
  15. Fay: Do they accept pre paid master cards though?
  16. Moldovan Elvis Emilian: If accepted me I think yes
  17. Moldovan Elvis Emilian: no ?
  18. Fay: No, it doesn't mean they accept your payment type
  19. Fay: Please contact them and confirm that they accept pre paid master cards
  20. File attachment upload has started.
  21. The file card.jpg (41.82KB) was received.
  22. Moldovan Elvis Emilian: I send you a photo
  23. Moldovan Elvis Emilian: lok
  24. Fay: Your merchant must accept the card
  25. Fay: Please go to your merchant payza.com and ask them if they accept pre paid master cards
  26. Fay: The issue is not with us but with payza
  27. Moldovan Elvis Emilian: okay
  28. Moldovan Elvis Emilian: thanks
  29. Fay: No problem
  30. Fay: Thank you for visiting. Please feel free to contact us again at any moment during our business hours.
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