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- Fay: Hello and welcome to Payoneer customer care! My name is Fay and I would be happy to assist you! Please bear with me for a few moments while I pull up your information from our system. I will be right with you.
- Moldovan Elvis Emilian: Hi. I attached my card to payza.com
- Moldovan Elvis Emilian: And I get this message when I try to used
- Moldovan Elvis Emilian: Your transaction has been declined. Please contact your bank to make sure they allow international transactions and try again. If the issue persists, then please contact Customer Support for assistance.
- Fay: I do not see payza linked to your account
- Moldovan Elvis Emilian: not to my acount
- Moldovan Elvis Emilian: I put my card on payza
- Fay: Oh okay
- Fay: We do allow international transactions.
- Fay: It could be that payza does not accept pre paid master cards
- Fay: Please ensure that your merchant does in fact accept pre paid master cards and that there are funds to cover the purchase on your account
- Moldovan Elvis Emilian: They checked me and ask for document to verify me
- Moldovan Elvis Emilian: and I am validated
- Fay: Ok
- Fay: Do they accept pre paid master cards though?
- Moldovan Elvis Emilian: If accepted me I think yes
- Moldovan Elvis Emilian: no ?
- Fay: No, it doesn't mean they accept your payment type
- Fay: Please contact them and confirm that they accept pre paid master cards
- File attachment upload has started.
- The file card.jpg (41.82KB) was received.
- Moldovan Elvis Emilian: I send you a photo
- Moldovan Elvis Emilian: lok
- Fay: Your merchant must accept the card
- Fay: Please go to your merchant payza.com and ask them if they accept pre paid master cards
- Fay: The issue is not with us but with payza
- Moldovan Elvis Emilian: okay
- Moldovan Elvis Emilian: thanks
- Fay: No problem
- Fay: Thank you for visiting. Please feel free to contact us again at any moment during our business hours.
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