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  1. [2018-02-15 14:43:54,575] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
  2. [2018-02-15 14:43:54,575] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:aman and extension:7003]
  3. [2018-02-15 14:43:54,575] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:aman, password:aman, extension:7003]
  4. [2018-02-15 14:43:54,575] [DEBUG] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [logon first line cti controller]
  5. [2018-02-15 14:43:54,575] [ INFO] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [Got Provider, Now Initializing Agent Manager]
  6. [2018-02-15 14:43:54,590] [ INFO] [CTIAgent] [INITIALIZING_GENESYS_CTI_AGENT] [Got Agent Manager, Now Initializing Call Manager]
  7. [2018-02-15 14:43:55,152] [ INFO] [CTIAgent] [GENESYS_CTI_AGENT_CONF_SERVER_CONNECTED] [Connected to Conf Server]
  8. [2018-02-15 14:43:55,308] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Login Code :0004]
  9. [2018-02-15 14:43:55,308] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent State: CFGEnabled]
  10. [2018-02-15 14:43:55,355] [ INFO] [CTICallManager] [ExistingCallNotification] [No Calls Found with Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS000058]
  11. [2018-02-15 14:43:55,355] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  12. [2018-02-15 14:43:55,355] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  13. [2018-02-15 14:43:55,355] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
  14. [2018-02-15 14:43:55,355] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  15. [2018-02-15 14:43:55,370] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS000058</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686035355</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686035355</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  16. [2018-02-15 14:43:55,386] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <AgentErrors><AgentError><ErrorType>AGENT_EVENT_ERROR</ErrorType><ErrorMessage>Request incompatible with object</ErrorMessage><ErrorData>Request incompatible with object</ErrorData></AgentError></AgentErrors>]
  17. [2018-02-15 14:45:36,396] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
  18. [2018-02-15 14:45:36,396] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:aman and extension:7003]
  19. [2018-02-15 14:45:36,396] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:aman, password:aman, extension:7003]
  20. [2018-02-15 14:45:36,490] [ INFO] [CTIAgent] [GENESYS_CTI_AGENT_CONF_SERVER_CONNECTED] [Connected to Conf Server]
  21. [2018-02-15 14:45:36,505] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Login Code :0004]
  22. [2018-02-15 14:45:36,505] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent State: CFGEnabled]
  23. [2018-02-15 14:45:36,521] [ INFO] [CTICallManager] [ExistingCallNotification] ['EventPartyInfo' (109) attributes:
  24. AttributeConnID [long] = 010a02b7c44a408d
  25. AttributePropagatedCallType [int] = 1 [Internal]
  26. AttributeCallID [int] = 16777384
  27. AttributeCallType [int] = 1 [Internal]
  28. AttributeCallUuid [str] = "7B6T2UT7AD1EHEC8I0QRQPQ0BS000058"
  29. AttributeThisDN [str] = "7003"
  30. AttributeCustomerID [str] = "Environment"
  31. AttributeExtensions [bstr] = KVList:
  32. 'party-1' [str] = "7005"
  33. 'party-2' [str] = "7002"
  34. 'party-3' [str] = "7003"
  35. 'BusinessCall' [int] = 1
  36. AttributeCallInfoType [int] = 1 [StatusQuery]
  37. AttributeAddressInfoStatus [int] = 3
  38. AttributeReferenceID [int] = 2
  39. AttributeDNIS [str] = "7002"
  40. AttributeThisDNRole [int] = 3 [RoleConferenceMember]
  41. AttributeANI [str] = "7005"
  42. AttributeCallState [int] = 2
  43. AttributeEventSequenceNumber [long] = 50929
  44. AttributePartyUuid [str] = "0M3GP9VSF90BRCAFB6UHQAC3DC0000UH"
  45. TimeStamp:
  46. AttributeTimeinSecs [int] = 1518686229
  47. AttributeTimeinuSecs [int] = 25000]
  48. [2018-02-15 14:45:36,521] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  49. [2018-02-15 14:45:36,521] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS000058</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686136521</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686136521</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  50. [2018-02-15 14:45:36,536] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <AgentErrors><AgentError><ErrorType>AGENT_EVENT_ERROR</ErrorType><ErrorMessage>Request incompatible with object</ErrorMessage><ErrorData>Request incompatible with object</ErrorData></AgentError></AgentErrors>]
  51. [2018-02-15 14:46:32,618] [ INFO] [SystemService] [CHECK_BOSH_CONNECTION] [Checking Bosh Connection Is Done]
  52. [2018-02-15 14:46:33,258] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
  53. [2018-02-15 14:46:33,258] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:aman and extension:7003]
  54. [2018-02-15 14:46:33,258] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:aman, password:aman, extension:7003]
  55. [2018-02-15 14:46:33,336] [ INFO] [CTIAgent] [GENESYS_CTI_AGENT_CONF_SERVER_CONNECTED] [Connected to Conf Server]
  56. [2018-02-15 14:46:33,336] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Login Code :0004]
  57. [2018-02-15 14:46:33,352] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent State: CFGEnabled]
  58. [2018-02-15 14:46:33,367] [ INFO] [CTICallManager] [ExistingCallNotification] ['EventPartyInfo' (109) attributes:
  59. AttributeConnID [long] = 010a02b7c44a408d
  60. AttributePropagatedCallType [int] = 1 [Internal]
  61. AttributeCallID [int] = 16777384
  62. AttributeCallType [int] = 1 [Internal]
  63. AttributeCallUuid [str] = "7B6T2UT7AD1EHEC8I0QRQPQ0BS000058"
  64. AttributeThisDN [str] = "7003"
  65. AttributeCustomerID [str] = "Environment"
  66. AttributeExtensions [bstr] = KVList:
  67. 'party-1' [str] = "7005"
  68. 'party-2' [str] = "7002"
  69. 'party-3' [str] = "7003"
  70. 'BusinessCall' [int] = 1
  71. AttributeCallInfoType [int] = 1 [StatusQuery]
  72. AttributeAddressInfoStatus [int] = 3
  73. AttributeReferenceID [int] = 2
  74. AttributeDNIS [str] = "7002"
  75. AttributeThisDNRole [int] = 3 [RoleConferenceMember]
  76. AttributeANI [str] = "7005"
  77. AttributeCallState [int] = 2
  78. AttributeEventSequenceNumber [long] = 50929
  79. AttributePartyUuid [str] = "0M3GP9VSF90BRCAFB6UHQAC3DC0000UH"
  80. TimeStamp:
  81. AttributeTimeinSecs [int] = 1518686229
  82. AttributeTimeinuSecs [int] = 25000]
  83. [2018-02-15 14:46:33,367] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  84. [2018-02-15 14:46:33,367] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS000058</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686193367</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686193367</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  85. [2018-02-15 14:46:33,383] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <AgentErrors><AgentError><ErrorType>AGENT_EVENT_ERROR</ErrorType><ErrorMessage>Request incompatible with object</ErrorMessage><ErrorData>Request incompatible with object</ErrorData></AgentError></AgentErrors>]
  86. [2018-02-15 14:46:35,770] [ INFO] [DialogService] [DROP_REQUEST] [Going To DROP]
  87. [2018-02-15 14:46:35,770] [ WARN] [CTIAgentOpertionInterface] [RELEASE_REQUEST] [Call ID : 7B6T2UT7AD1EHEC8I0QRQPQ0BS000058]
  88. [2018-02-15 14:46:35,801] [ INFO] [DialogService] [DROP] [Successfully DROP The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS000058]
  89. [2018-02-15 14:46:35,816] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  90. [2018-02-15 14:46:35,816] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  91. [2018-02-15 14:46:35,816] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  92. [2018-02-15 14:46:35,816] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
  93. [2018-02-15 14:46:35,816] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  94. [2018-02-15 14:46:35,816] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS000058</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686195816</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686195816</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  95. [2018-02-15 14:46:35,816] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>LOG_IN</state><stateChangeTime>1518686195816</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  96. [2018-02-15 14:46:35,816] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>NOT_READY</state><stateChangeTime>1518686195816</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  97. [2018-02-15 14:46:35,972] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Lunch ] : Type [ NOT_READY]
  98. [2018-02-15 14:46:35,972] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Break ] : Type [ NOT_READY]
  99. [2018-02-15 14:46:35,972] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Meeting ] : Type [ NOT_READY]
  100. [2018-02-15 14:46:35,972] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ BlackCoffee ] : Type [ NOT_READY]
  101. [2018-02-15 14:46:35,972] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:NOT_READYReasonCodes:<ReasonCodes> <reasonCode>[<uri>Lunch</uri><category>NOT_READY</category><code>Lunch</code> <label>Lunch</label><forAll>Lunch</forAll> <default>false</default>, <uri>Break</uri><category>NOT_READY</category><code>Break</code> <label>Break</label><forAll>Break</forAll> <default>false</default>, <uri>Meeting</uri><category>NOT_READY</category><code>Meeting</code> <label>Meeting</label><forAll>Meeting</forAll> <default>false</default>, <uri>BlackCoffee</uri><category>NOT_READY</category><code>BlackCoffee</code> <label>Coffee</label><forAll>BlackCoffee</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
  102. [2018-02-15 14:46:36,004] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ Processed ] : DisplayName [ Processed]
  103. [2018-02-15 14:46:36,004] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ NeedsFollowUp ] : DisplayName [ Needs Follow-Up]
  104. [2018-02-15 14:46:36,019] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ DoneDeal ] : DisplayName [ DoneWithCall]
  105. [2018-02-15 14:46:36,019] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:WRAP_UPReasonCodes:<ReasonCodes> <reasonCode>[<uri>DoneDeal</uri><category>WRAP_UP</category><code>DoneDeal</code> <label>DoneWithCall</label><forAll>DoneDeal</forAll> <default>true</default>, <uri>NeedsFollowUp</uri><category>WRAP_UP</category><code>NeedsFollowUp</code> <label>Needs Follow-Up</label><forAll>NeedsFollowUp</forAll> <default>false</default>, <uri>Processed</uri><category>WRAP_UP</category><code>Processed</code> <label>Processed</label><forAll>Processed</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
  106. [2018-02-15 14:46:36,050] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ShiftEnd ] : Type [ LOGOUT]
  107. [2018-02-15 14:46:36,050] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ByeBye ] : Type [ LOGOUT]
  108. [2018-02-15 14:46:36,050] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:LOGOUTReasonCodes:<ReasonCodes> <reasonCode>[<uri>ShiftEnd</uri><category>LOGOUT</category><code>ShiftEnd</code> <label>End Of Day</label><forAll>ShiftEnd</forAll> <default>false</default>, <uri>ByeBye</uri><category>LOGOUT</category><code>ByeBye</code> <label>ByeBye</label><forAll>ByeBye</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
  109. [2018-02-15 14:47:08,171] [ INFO] [UserService] [READY_REQUEST] [Going To READY]
  110. [2018-02-15 14:47:08,171] [ INFO] [UserService] [READY] [Successfully READY With username:aman]
  111. [2018-02-15 14:47:08,171] [ERROR] [CTICallManager] [ProcessCallDropEvent] [No Pending Message]
  112. [2018-02-15 14:47:08,171] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>READY</state><stateChangeTime>1518686228171</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  113. [2018-02-15 14:47:28,092] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  114. [2018-02-15 14:47:28,092] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  115. [2018-02-15 14:47:28,092] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
  116. [2018-02-15 14:47:28,092] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  117. [2018-02-15 14:47:28,092] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>ANSWER</action> <action>DROP</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686248092</startTime> <state>ALERTING</state> <stateCause></stateCause> <stateChangeTime>1518686248092</stateChangeTime></Participant></participants> <state>ALERTING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  118. [2018-02-15 14:47:30,588] [ INFO] [DialogService] [ANSWER_REQUEST] [Going To ANSWER]
  119. [2018-02-15 14:47:30,588] [ INFO] [DialogService] [ANSWER] [Successfully ANSWER The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C]
  120. [2018-02-15 14:47:30,635] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  121. [2018-02-15 14:47:30,635] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  122. [2018-02-15 14:47:30,635] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  123. [2018-02-15 14:47:30,635] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
  124. [2018-02-15 14:47:30,635] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  125. [2018-02-15 14:47:30,635] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686250635</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686250635</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  126. [2018-02-15 14:47:39,215] [ INFO] [DialogService] [CONSULT_CALL_REQUEST] [Going To CONSULT_CALL]
  127. [2018-02-15 14:47:39,215] [ INFO] [DialogService] [CONSULT_CALL] [Successfully CONSULT_CALL The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C and consult number:7002]
  128. [2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  129. [2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  130. [2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  131. [2018-02-15 14:47:39,433] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
  132. [2018-02-15 14:47:39,433] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  133. [2018-02-15 14:47:39,433] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>RETRIEVE</action> <action>DROP</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686259433</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>1518686259433</stateChangeTime></Participant></participants> <state>HELD</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  134. [2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  135. [2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  136. [2018-02-15 14:47:39,433] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
  137. [2018-02-15 14:47:39,433] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  138. [2018-02-15 14:47:39,433] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7003</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D</id> <mediaProperties><DNIS>7002</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>DROP</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686259433</startTime> <state>INITIATING</state> <stateCause></stateCause> <stateChangeTime>1518686259433</stateChangeTime></Participant></participants> <state>INITIATING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  139. [2018-02-15 14:47:42,834] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  140. [2018-02-15 14:47:42,834] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  141. [2018-02-15 14:47:42,834] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  142. [2018-02-15 14:47:42,834] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
  143. [2018-02-15 14:47:42,834] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  144. [2018-02-15 14:47:42,834] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7003</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D</id> <mediaProperties><DNIS>7002</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action> <action>ALT</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686262834</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686262834</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  145. [2018-02-15 14:47:42,834] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  146. [2018-02-15 14:47:42,834] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>RETRIEVE</action> <action>DROP</action> <action>ALT</action> <action>TRANSFER</action> <action>CONFERENCE</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686262834</startTime> <state>HELD</state> <stateCause></stateCause> <stateChangeTime>1518686262834</stateChangeTime></Participant></participants> <state>HELD</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  147. [2018-02-15 14:47:49,932] [ INFO] [DialogService] [CONFERENCE_REQUEST] [Going To CONFERENCE]
  148. [2018-02-15 14:47:49,948] [ INFO] [DialogService] [CONFERENCE] [Successfully CONFERENCE The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C]
  149. [2018-02-15 14:47:49,948] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  150. [2018-02-15 14:47:49,948] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  151. [2018-02-15 14:47:49,948] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  152. [2018-02-15 14:47:49,948] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
  153. [2018-02-15 14:47:49,948] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  154. [2018-02-15 14:47:49,948] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7003</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005D</id> <mediaProperties><DNIS>7002</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686269948</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686269948</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  155. [2018-02-15 14:47:49,994] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  156. [2018-02-15 14:47:49,994] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  157. [2018-02-15 14:47:49,994] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  158. [2018-02-15 14:47:49,994] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
  159. [2018-02-15 14:47:49,994] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  160. [2018-02-15 14:47:49,994] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686269994</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686269994</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  161. [2018-02-15 14:47:50,306] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  162. [2018-02-15 14:47:50,306] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  163. [2018-02-15 14:47:50,306] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  164. [2018-02-15 14:47:50,306] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:false][EventQueue :0]]
  165. [2018-02-15 14:47:50,306] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  166. [2018-02-15 14:47:50,306] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686270306</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686270306</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  167. [2018-02-15 14:48:05,267] [ INFO] [DialogService] [DROP_REQUEST] [Going To DROP]
  168. [2018-02-15 14:48:05,267] [ WARN] [CTIAgentOpertionInterface] [RELEASE_REQUEST] [Call ID : 7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C]
  169. [2018-02-15 14:48:05,267] [DEBUG] [CTICallManager] [WRAPUP_CODE_DEFAULT] [Sent to Tserver :'RequestUpdateUserData' (31) attributes:
  170. AttributeConnID [long] = 010a02b7c44a4091
  171. AttributeReferenceID [int] = 25
  172. AttributeUserData [bstr] = KVList:
  173. 'DispositionCode' [str] = "DoneDeal"
  174. AttributeThisDN [str] = "7003"]
  175. [2018-02-15 14:48:05,267] [ INFO] [DialogService] [DROP] [Successfully DROP The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C]
  176. [2018-02-15 14:48:05,282] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>NOT_READY</state><stateChangeTime>1518686285282</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  177. [2018-02-15 14:48:05,282] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  178. [2018-02-15 14:48:05,282] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  179. [2018-02-15 14:48:05,282] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  180. [2018-02-15 14:48:05,282] [ INFO] [CTICallManager] [CallUpdateEvent] [CallState to Wraup]
  181. [2018-02-15 14:48:05,282] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  182. [2018-02-15 14:48:05,282] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables><CallVariable> <name><![CDATA[DispositionCode]]></name> <value><![CDATA[DoneDeal]]></value></CallVariable></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686285282</startTime> <state>WRAP_UP</state> <stateCause></stateCause> <stateChangeTime>1518686285282</stateChangeTime></Participant></participants> <state>WRAP_UP</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  183. [2018-02-15 14:48:15,282] [ INFO] [CTICallManager] [ProcessCallDropEvent] [CallDrop event exists :7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C :Status:DROPPED]
  184. [2018-02-15 14:48:15,282] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  185. [2018-02-15 14:48:15,282] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005C</id> <mediaProperties><DNIS>7003</DNIS> <callType>Internal</callType> <callvariables><CallVariable> <name><![CDATA[DispositionCode]]></name> <value><![CDATA[DoneDeal]]></value></CallVariable></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686295282</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686295282</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  186. [2018-02-15 14:48:15,282] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>READY</state><stateChangeTime>1518686295282</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  187. [2018-02-15 14:49:09,523] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  188. [2018-02-15 14:49:09,523] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  189. [2018-02-15 14:49:09,523] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
  190. [2018-02-15 14:49:09,523] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  191. [2018-02-15 14:49:09,523] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>ANSWER</action> <action>DROP</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686349523</startTime> <state>ALERTING</state> <stateCause></stateCause> <stateChangeTime>1518686349523</stateChangeTime></Participant></participants> <state>ALERTING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  192. [2018-02-15 14:49:24,234] [ INFO] [DialogService] [ANSWER_REQUEST] [Going To ANSWER]
  193. [2018-02-15 14:49:24,234] [ INFO] [DialogService] [ANSWER] [Successfully ANSWER The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F]
  194. [2018-02-15 14:49:24,296] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  195. [2018-02-15 14:49:24,296] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  196. [2018-02-15 14:49:24,296] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  197. [2018-02-15 14:49:24,296] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
  198. [2018-02-15 14:49:24,296] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  199. [2018-02-15 14:49:24,296] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686364296</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686364296</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  200. [2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Send Notification] [ Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E:Active]
  201. [2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  202. [2018-02-15 14:49:30,739] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686370739</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686370739</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  203. [2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Send Notification] [ Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F:DROPPED]
  204. [2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  205. [2018-02-15 14:49:30,739] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005F</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686370739</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686370739</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  206. [2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  207. [2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  208. [2018-02-15 14:49:30,739] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  209. [2018-02-15 14:49:30,739] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
  210. [2018-02-15 14:49:30,739] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  211. [2018-02-15 14:49:30,739] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686370739</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686370739</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  212. [2018-02-15 14:49:52,439] [ INFO] [DialogService] [TRANSFER_SST_REQUEST] [Going To TRANSFER_SST]
  213. [2018-02-15 14:49:52,439] [ INFO] [DialogService] [TRANSFER_SST] [Successfully TRANSFER_SST The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E and consult number:7002]
  214. [2018-02-15 14:49:52,548] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>NOT_READY</state><stateChangeTime>1518686392548</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  215. [2018-02-15 14:49:52,548] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>SingleStepTransfer]
  216. [2018-02-15 14:49:52,548] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  217. [2018-02-15 14:49:52,548] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  218. [2018-02-15 14:49:52,548] [ INFO] [CTICallManager] [CallUpdateEvent] [CallState to Wraup]
  219. [2018-02-15 14:49:52,548] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  220. [2018-02-15 14:49:52,548] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686392548</startTime> <state>WRAP_UP</state> <stateCause></stateCause> <stateChangeTime>1518686392548</stateChangeTime></Participant></participants> <state>WRAP_UP</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  221. [2018-02-15 14:50:00,114] [ INFO] [UserService] [READY_REQUEST] [Going To READY]
  222. [2018-02-15 14:50:00,114] [ INFO] [UserService] [READY] [Successfully READY With username:aman]
  223. [2018-02-15 14:50:00,114] [ INFO] [CTICallManager] [ProcessCallDropEvent] [CallDrop event exists :7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E :Status:DROPPED]
  224. [2018-02-15 14:50:00,114] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  225. [2018-02-15 14:50:00,114] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686400114</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686400114</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  226. [2018-02-15 14:50:00,114] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>READY</state><stateChangeTime>1518686400114</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  227. [2018-02-15 14:50:15,932] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  228. [2018-02-15 14:50:15,932] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  229. [2018-02-15 14:50:15,932] [DEBUG] [CTICallManager] [callUpdateEvent] [Call NOT found in Map, ADDING IN Map and Sending Event]
  230. [2018-02-15 14:50:15,948] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  231. [2018-02-15 14:50:15,948] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>ANSWER</action> <action>DROP</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686415932</startTime> <state>ALERTING</state> <stateCause></stateCause> <stateChangeTime>1518686415932</stateChangeTime></Participant></participants> <state>ALERTING</state><baStatus>PREVIEW_OUTBOUND</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  232. [2018-02-15 14:50:20,862] [ INFO] [DialogService] [ANSWER_REQUEST] [Going To ANSWER]
  233. [2018-02-15 14:50:20,862] [ INFO] [DialogService] [ANSWER] [Successfully ANSWER The Call with dialogId:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G]
  234. [2018-02-15 14:50:20,909] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  235. [2018-02-15 14:50:20,909] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Consult]
  236. [2018-02-15 14:50:20,909] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  237. [2018-02-15 14:50:20,909] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
  238. [2018-02-15 14:50:20,909] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  239. [2018-02-15 14:50:20,909] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686420909</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686420909</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  240. [2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Send Notification] [ Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E:Active]
  241. [2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  242. [2018-02-15 14:50:26,650] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686426650</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686426650</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  243. [2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Send Notification] [ Call ID:7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G:DROPPED]
  244. [2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  245. [2018-02-15 14:50:26,650] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7002</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005G</id> <mediaProperties><DNIS>7003</DNIS> <callType>Consult</callType> <callvariables></callvariables> <dialedNumber>7003</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686426650</startTime> <state>DROPPED</state> <stateCause></stateCause> <stateChangeTime>1518686426650</stateChangeTime></Participant></participants> <state>DROPPED</state><baStatus>null</baStatus><toAddress>7003</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  246. [2018-02-15 14:50:26,650] [DEBUG] [CTICallManager] [callUpdateEvent] [getCause >>]
  247. [2018-02-15 14:50:26,650] [DEBUG] [CTICallManager] [callUpdateEvent] [Call type >>Internal]
  248. [2018-02-15 14:50:26,650] [DEBUG] [CTICallManager] [callUpdateEvent] [Call found in Map, Updating Map and Sending Event]
  249. [2018-02-15 14:50:26,650] [ERROR] [CTICallManager] [CallUpateEvent] [Cannot Set Wrap Up :[State:true][EventQueue :0]]
  250. [2018-02-15 14:50:26,650] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  251. [2018-02-15 14:50:26,650] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686426650</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686426650</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  252. [2018-02-15 14:57:35,072] [ INFO] [UserService] [LOGIN_REQUEST] [Going To LOGIN]
  253. [2018-02-15 14:57:35,072] [ INFO] [UserService] [LOGIN] [Trying to LOGIN With username:aman and extension:7003]
  254. [2018-02-15 14:57:35,072] [ INFO] [CTIAgentOpertionInterface] [LOGIN_REQUEST] [Doing Login with username:aman, password:aman, extension:7003]
  255. [2018-02-15 14:57:35,104] [ INFO] [CTIAgent] [GENESYS_CTI_AGENT_CONF_SERVER_CONNECTED] [Connected to Conf Server]
  256. [2018-02-15 14:57:35,119] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Login Code :0004]
  257. [2018-02-15 14:57:35,119] [ INFO] [CTIAgent] [GENESYS_AGENT_CONF] [Agent State: CFGEnabled]
  258. [2018-02-15 14:57:35,166] [ INFO] [CTICallManager] [ExistingCallNotification] ['EventPartyChanged' (68) attributes:
  259. AttributeConnID [long] = 010a02b7c44a4093
  260. AttributePropagatedCallType [int] = 1 [Internal]
  261. AttributeCallID [int] = 16777390
  262. AttributeCallType [int] = 1 [Internal]
  263. AttributeCallUuid [str] = "7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E"
  264. AttributeThisDN [str] = "7003"
  265. AttributeCustomerID [str] = "Environment"
  266. AttributeExtensions [bstr] = KVList:
  267. 'OrigDN-1' [str] = "7005"
  268. 'OrigDN-2' [str] = "7002"
  269. 'NumOfOrigDNs' [int] = 2
  270. 'BusinessCall' [int] = 1
  271. 'WrapUpTime' [int] = 10
  272. 'NO_ANSWER_TIMEOUT' [int] = 120
  273. 'NO_ANSWER_ACTION' [str] = "notready"
  274. 'NO_ANSWER_OVERFLOW' [str] = "8208"
  275. AttributeThirdPartyDNRole [int] = 9 [RoleConferencedBy]
  276. AttributePreviousConnID [long] = 010a02b7c44a4095
  277. AttributeDNIS [str] = "7002"
  278. AttributeThisDNRole [int] = 3 [RoleConferenceMember]
  279. AttributeAgentID [str] = "0004"
  280. AttributeANI [str] = "7005"
  281. AttributeCallState [int] = 2
  282. AttributeEventSequenceNumber [long] = 51201
  283. AttributePartyUuid [str] = "0M3GP9VSF90BRCAFB6UHQAC3DC0000VU"
  284. AttributeThirdPartyDN [str] = "7002"
  285. TimeStamp:
  286. AttributeTimeinSecs [int] = 1518686620
  287. AttributeTimeinuSecs [int] = 325000]
  288. [2018-02-15 14:57:35,166] [ INFO] [CTICallManager] [Sending Call Notification :] [aman@10.0.1.151]
  289. [2018-02-15 14:57:35,166] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><data><dialog><associatedDialogUri></associatedDialogUri> <fromAddress>7005</fromAddress> <id>7B6T2UT7AD1EHEC8I0QRQPQ0BS00005E</id> <mediaProperties><DNIS>7002</DNIS> <callType>Internal</callType> <callvariables></callvariables> <dialedNumber>7002</dialedNumber></mediaProperties> <mediaType>Voice</mediaType> <participants><Participant> <actions><action>HOLD</action> <action>CONSULT_CALL</action> <action>TRANSFER_SST</action> <action>DROP</action> <action>CONFERENCE_SSC</action></actions> <mediaAddress>7003</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>1518686855166</startTime> <state>TALKING</state> <stateCause></stateCause> <stateChangeTime>1518686855166</stateChangeTime></Participant></participants> <state>ACTIVE</state><baStatus>null</baStatus><toAddress>7002</toAddress> <uri></uri></dialog></data><event>PUT</event><requestId></requestId><source></source></Update>]
  290. [2018-02-15 14:57:35,166] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>LOG_IN</state><stateChangeTime>1518686855166</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  291. [2018-02-15 14:57:35,166] [ERROR] [CTICallManager] [ProcessCallDropEvent] [No Pending Message]
  292. [2018-02-15 14:57:35,166] [TRACE] [XmppManager] [SENDING_MESSAGE_XMPP] [Message Sent to JID : aman@10.0.1.151 Message : <Update><event>PUT</event><data><user><extension>7003</extension><firstName>aman</firstName><lastName></lastName><loginId>aman</loginId><loginName>aman</loginName><state>READY</state><stateChangeTime>1518686855166</stateChangeTime><teamId></teamId><teamName></teamName></user></data></Update>]
  293. [2018-02-15 14:57:35,322] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Lunch ] : Type [ NOT_READY]
  294. [2018-02-15 14:57:35,322] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Break ] : Type [ NOT_READY]
  295. [2018-02-15 14:57:35,322] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ Meeting ] : Type [ NOT_READY]
  296. [2018-02-15 14:57:35,322] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ BlackCoffee ] : Type [ NOT_READY]
  297. [2018-02-15 14:57:35,322] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:NOT_READYReasonCodes:<ReasonCodes> <reasonCode>[<uri>Lunch</uri><category>NOT_READY</category><code>Lunch</code> <label>Lunch</label><forAll>Lunch</forAll> <default>false</default>, <uri>Break</uri><category>NOT_READY</category><code>Break</code> <label>Break</label><forAll>Break</forAll> <default>false</default>, <uri>Meeting</uri><category>NOT_READY</category><code>Meeting</code> <label>Meeting</label><forAll>Meeting</forAll> <default>false</default>, <uri>BlackCoffee</uri><category>NOT_READY</category><code>BlackCoffee</code> <label>Coffee</label><forAll>BlackCoffee</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
  298. [2018-02-15 14:57:35,353] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ShiftEnd ] : Type [ LOGOUT]
  299. [2018-02-15 14:57:35,353] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [Agent Code : [ ByeBye ] : Type [ LOGOUT]
  300. [2018-02-15 14:57:35,369] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:LOGOUTReasonCodes:<ReasonCodes> <reasonCode>[<uri>ShiftEnd</uri><category>LOGOUT</category><code>ShiftEnd</code> <label>End Of Day</label><forAll>ShiftEnd</forAll> <default>false</default>, <uri>ByeBye</uri><category>LOGOUT</category><code>ByeBye</code> <label>ByeBye</label><forAll>ByeBye</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
  301. [2018-02-15 14:57:35,400] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ Processed ] : DisplayName [ Processed]
  302. [2018-02-15 14:57:35,400] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ NeedsFollowUp ] : DisplayName [ Needs Follow-Up]
  303. [2018-02-15 14:57:35,400] [DEBUG] [CTIAgent] [GENESYS_AGENT_CONF] [WrapUp Code : [ DoneDeal ] : DisplayName [ DoneWithCall]
  304. [2018-02-15 14:57:35,400] [ INFO] [UserService] [GET_REASON_CODES] [Successfull Got Reason Codes with category:WRAP_UPReasonCodes:<ReasonCodes> <reasonCode>[<uri>DoneDeal</uri><category>WRAP_UP</category><code>DoneDeal</code> <label>DoneWithCall</label><forAll>DoneDeal</forAll> <default>true</default>, <uri>NeedsFollowUp</uri><category>WRAP_UP</category><code>NeedsFollowUp</code> <label>Needs Follow-Up</label><forAll>NeedsFollowUp</forAll> <default>false</default>, <uri>Processed</uri><category>WRAP_UP</category><code>Processed</code> <label>Processed</label><forAll>Processed</forAll> <default>false</default>]</reasonCode></ReasonCodes>]
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