Hello there, {{ticket.requester.first_name}}
Thank you for reaching out to me here at 2K Support! I'm really sorry to hear about your missing purchased VC. Let's see what I can do for you, alright?

For now, do not worry! Xbox services were presenting a slight hiccup regarding downloadable purchased content (including VC transactions) and they are working hard in order to get it fixed and synced 100%, you can take a look at their public notice at their Twitter post right [HERE](https://twitter.com/XboxSupport/status/1218569505145622528). Additionally, please take a look at [THIS](https://twitter.com/XboxSupport/status/1218624487383388161) other post on their Twitter as they have gotten it up an running.

For now, let's wait a period of 24 hours and if it is still missing, please be sure to let me know.

If you have any more issues or questions please feel free to let me know and I'll do my best to help you!

Take care!