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CM chat

a guest Nov 10th, 2014 388 Never
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  1. Felinni: Hello Jason Kim,
  2. Thank you for waiting and welcome to Cooler Master Live Help!
  3. Your live chat session will be available in the Support Ticket section of the CM Fanzone at the end of this chat.
  4.  
  5. Please hold for one minute while I review your question.
  6. Thank you for your patience.
  7. Felinni: You can apply for a Parts Request through our CM Fanzone along with your purchase invoice and serial number at the following link:
  8.  
  9. CM Fanzone: https://account.coolermaster.com/LogOn.aspx
  10.  
  11. Parts Request Guide: http://coolermaster.force.com/pkb/articles/en_US/FAQ/How-to-obtain-a-part-replacement-Parts-Request/?l=en_US&fs=Search&pn=1
  12.  
  13. Please let me know for further questions.
  14. You: this is ridiculous.
  15. You: I've waited so long to get my RMA keyboard shipped
  16. You: and this is what i get?
  17. Felinni: We can approve it and send you one immediately  :)
  18. Felinni: I just need you to help me press a couple buttons on your end ;)
  19. You: But why are these things happening at the first place? the keyboard looks very used too.
  20. Felinni: I apologize for any inconvenience if you like I can send you another one.
  21. You: Ok, I wanted to be nice and patient when waiting for the RMA but now I got this, I just couldn't stand the days I've waited without my keyboard.
  22. Felinni: I understand
  23. Felinni: As it look as if your original replacement was not in stock keeping us from send a replacement immediately according to your account profile.
  24. Felinni: If you would like a replacement I will send you a Return Shipping Label, however I can not send the replacement until I get this one back...
  25.  
  26. Unless you would like to apply for an Advance RMA (Cross-ship) so I can send you one sooner. As I do require a valid ID and credit information to process this.
  27.  
  28. What would you like to do?
  29. You: does it mean
  30. You: that I have to send this back again?
  31. You: paying for the shipment fee?
  32. Felinni: Read the conversation again...
  33. Felinni: "If you would like a replacement I will send you a Return Shipping Label, however I can not send the replacement until I get this one back..."
  34. Felinni: :)
  35. Felinni: "Return Shipping Label"
  36. Felinni: ;)
  37. You: I see that, could you stop trying to show it to me in the face with the smiley face
  38. You: Not in a really joking mood right now sorry
  39. You: I don't want to send the keyboard back again, just want to get the cable replacement so I can use the keyboard as soon as possible
  40. You: I really don't even care about the condition about the keyboard I just need something to type with.
  41. Felinni: OK
  42.  
  43. You can apply for a Parts Request through our CM Fanzone along with your purchase invoice and serial number at the following link:
  44.  
  45. CM Fanzone: https://account.coolermaster.com/LogOn.aspx
  46.  
  47. Parts Request Guide: http://coolermaster.force.com/pkb/articles/en_US/FAQ/How-to-obtain-a-part-replacement-Parts-Request/?l=en_US&fs=Search&pn=1
  48. You: ok I will do this.
  49. Felinni: :)
  50. Felinni: Let me know once you have completed this so I can approve it
  51. You: I have submitted.
  52. Felinni: Approved
  53. You: Thank you
  54. Felinni: You're welcome!
  55. Felinni: 정말 감사합니다
  56. Felinni: Have a great evening!
  57. You: you too.
  58. You: you got that one right btw
  59. Felinni: See you from Blizzcon 2014!
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