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- Felinni: Hello Jason Kim,
- Thank you for waiting and welcome to Cooler Master Live Help!
- Your live chat session will be available in the Support Ticket section of the CM Fanzone at the end of this chat.
- Please hold for one minute while I review your question.
- Thank you for your patience.
- Felinni: You can apply for a Parts Request through our CM Fanzone along with your purchase invoice and serial number at the following link:
- CM Fanzone: https://account.coolermaster.com/LogOn.aspx
- Parts Request Guide: http://coolermaster.force.com/pkb/articles/en_US/FAQ/How-to-obtain-a-part-replacement-Parts-Request/?l=en_US&fs=Search&pn=1
- Please let me know for further questions.
- You: this is ridiculous.
- You: I've waited so long to get my RMA keyboard shipped
- You: and this is what i get?
- Felinni: We can approve it and send you one immediately :)
- Felinni: I just need you to help me press a couple buttons on your end ;)
- You: But why are these things happening at the first place? the keyboard looks very used too.
- Felinni: I apologize for any inconvenience if you like I can send you another one.
- You: Ok, I wanted to be nice and patient when waiting for the RMA but now I got this, I just couldn't stand the days I've waited without my keyboard.
- Felinni: I understand
- Felinni: As it look as if your original replacement was not in stock keeping us from send a replacement immediately according to your account profile.
- Felinni: If you would like a replacement I will send you a Return Shipping Label, however I can not send the replacement until I get this one back...
- Unless you would like to apply for an Advance RMA (Cross-ship) so I can send you one sooner. As I do require a valid ID and credit information to process this.
- What would you like to do?
- You: does it mean
- You: that I have to send this back again?
- You: paying for the shipment fee?
- Felinni: Read the conversation again...
- Felinni: "If you would like a replacement I will send you a Return Shipping Label, however I can not send the replacement until I get this one back..."
- Felinni: :)
- Felinni: "Return Shipping Label"
- Felinni: ;)
- You: I see that, could you stop trying to show it to me in the face with the smiley face
- You: Not in a really joking mood right now sorry
- You: I don't want to send the keyboard back again, just want to get the cable replacement so I can use the keyboard as soon as possible
- You: I really don't even care about the condition about the keyboard I just need something to type with.
- Felinni: OK
- You can apply for a Parts Request through our CM Fanzone along with your purchase invoice and serial number at the following link:
- CM Fanzone: https://account.coolermaster.com/LogOn.aspx
- Parts Request Guide: http://coolermaster.force.com/pkb/articles/en_US/FAQ/How-to-obtain-a-part-replacement-Parts-Request/?l=en_US&fs=Search&pn=1
- You: ok I will do this.
- Felinni: :)
- Felinni: Let me know once you have completed this so I can approve it
- You: I have submitted.
- Felinni: Approved
- You: Thank you
- Felinni: You're welcome!
- Felinni: 정말 감사합니다
- Felinni: Have a great evening!
- You: you too.
- You: you got that one right btw
- Felinni: See you from Blizzcon 2014!
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