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Spiceworks Email Template

a guest Oct 12th, 2018 68 in 26 days
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  1. <html>
  2. <body leftmargin="0" marginwidth="0" topmargin="0" marginheight="0" offset="0" bgcolor='#FFFFFF' >
  3. <STYLE>
  4. a { color:##000000;}
  5. </STYLE>
  6. <table width="550" cellpadding="20" cellspacing="0" bgcolor="#FFFFFF">
  7. <tr>
  8. <td bgcolor="#FFFFFF" valign="top" style="font-size:12px;color:#000000;font-family:Arial;">
  9.  
  10.  
  11.  
  12.  
  13.   <i style="color:#000000; font-size:20px"> Helpdesk ticket update <hr/>
  14.   <i style="color:#000000; font-size:11px">
  15.   <br/>
  16.   {% if recipient.is_admin %}
  17.     <div style="padding:8px; border:1px solid #CCCCCC; background-color: #FFFFFF; font-size:11px;">
  18.       <h2 style="margin-bottom:5px; margin-top:0px; font-size:11px;">Ticket Overview</h2>
  19.       Creator: {{ticket.creator.full_name_or_email | escape}}<br/>
  20.       Assignee: {{ticket.assignee.full_name_or_email | escape}}<br/>
  21.       Ticket URL: <a href="{{ticket.url | escape}}">{{ticket.url | escape}}</a><br/>
  22.       <br/>
  23.       Commands: <tt>#close, #add 5m </tt>
  24.     </div>
  25.   {% endif %}
  26.  
  27.  
  28.  
  29.   {% for comment in ticket.previous_comments %}
  30.   {% endfor %}
  31.  
  32.   {% unless recipient.is_admin %}
  33.     {% if ticket.previous_comments == empty %}
  34.   Your ticket has been created and will be assigned to a team member shortly.<br/>{% endif %}<br/>
  35.   {% endunless %}
  36.      
  37.   {% if events contains 'ticket-closed-dup' %}
  38.     <p>This ticket was closed as a duplicate of <a href="{% if recipient.is_admin %}{{ticket.master_ticket_url | escape}}{% else %}{{ticket.master_ticket_portal_url | escape}}{% endif %}">ticket #{{ticket.master_ticket}}.</a><br/><br/>
  39.   {% endif %}
  40.  
  41.   {% if ‘ticket-closed’ %}
  42.     <p> This ticket was has been closed by {{ticket.assignee.full_name_or_email | escape}}
  43.   {% endif %}
  44.  
  45.      
  46.   {% if message %}
  47.     <i style="color:#000000; font-size:11px">
  48.     Updates to your tickets can be made and viewed by clicking the link below.<br/>
  49.     <a href="{{ticket.portal_url | escape}}">{{ticket.portal_url | escape}}</a><br/>
  50.   <br/>
  51.     <i style="font-weight=bold"> This is an automated response, please do not respond to this email.
  52.   {% endif %}
  53. </td>
  54. </tr>
  55. </table>
  56. </body>
  57. </html>
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