Начални:

Thank you for your interest in my place! I am happy to confirm it's available for your dates.

I can assure you it's a great value for money and there's no doubt you will have a great time at my place. Thus, I have pre-approved your inquiry and you're ready to book!

Kind regards and hoping to host you soon,

Когато кажат, че няма да резервират:

Oh, I'm sorry to hear that, …! Thank you for getting back to me anyway. I hope you'll be my guest some other time then. (Make sure you check out my profile as prices change all the time in regards with demand, proximity of check-in, etc.)

Когато благодарим за мейл/ телефон:

Thank you for providing this information, …!
Looking forward to your arrival!

Thank you for the information provided, …!
Looking forward to your arrival!

Когато благодарим, че са ни уведомили за нещо:

Thank you for letting me know, …!
Looking forward to your arrival!

Когато профилът не е верифициран:

I can assure you it's a great value for money and there's no doubt you will have a great time at my place. However, before we proceed, may I kindly ask you to complete the verification of your profile and tell me a bit more about your group and purpose of travel? It's just a safety precaution I take with all my guests :)

Когато благодарим, че са верифицирали профила си:

Thank you for completing the verification of your profile!

Когато благодарят след престой:

(Thank you for letting me know, …!)
Glad to hear you had a nice time at my place./ I really hope you had a nice time at my place!
You're welcome to be my guest should you visit (London) again!

Safe travels back home,

Когато благодарят:

The pleasure is (entirely) mine!
Looking forward to hosting you!

You’re welcome!

Когато не знаем отговора, пишем, за да не спада response rate:

Thank you for the inquiry, I’ll driving and I'll get back to you shortly!

Hi …, thank you for the inquiry, I’ll be right with you!

Когато трябва да потвърдят в колко часа ще пристигнат (при правене на next day arrivals):

Just wanted to confirm - what is your estimated time of arrival? Kindly reminding you check in starts at 3 PM but you can drop off your bags anytime you want after 12 PM.

Please let me know as soon as possible. Later today I will provide the details of my team member who will meet and greet you personally.

Когато отказваме твърде кратки резервации:

I am sorry to inform you that I'm renting the apartment for at least 3 nights in that period of the year. If you decide to extend your stay, I would love to be your host.

При повторно изпращане на pre-approval:

Hey …

Are you still interested in renting my place?
Since the pre-approval expired, I just sent you a new one.

Kind regards,

Когато питаме за очакван час на пристигане и брой легла:

Can you please confirm your estimated time of arrival at the apartment and the number of beds you'll use?

I'll set your estimated time of arrival to … and have … beds prepared for the … of you.

Когато питат за данни на човека, който ще ги посреща:

A day prior to your arrival I will send you the details of my team member who will meet and greet you personally at the address.

A day prior to your arrival I'll send you detailed check-in instructions.

Молба да не споменават AirBnB:

Also, as you may know, hosting with AirBnB is not always supported by neighbours, so in case anyone asks, I would greatly appreciate it if you avoid mentioning AirBnB. I rely on your cooperation so that we can continue this activity which is beneficial for both guests and hosts.

Напомнене за такса за настаняване след 7 ч.:

Kindly reminding you that, as stated on AirBnB, for check-in after 7 PM there's a £50 fee paid through AirBnB. (I’ll be sending you a money request for the extra amount shortly.)

Напомняне, че pre-approval важи 24 ч.:

Take your time, but please note pre-approval is valid for 24 hours. After that, if you're still interested and the property is available, I'd gladly pre-approve you again.

Когато питат за early check-in за далечен престой:

Unfortunately it's too early for me to tell you whether early check-in would be possible as it depends on whether the previous night remains unbooked. If it's important, what I would recommend is that you book the previous night as well. It’s currently priced at …. . That way you can check in as early as you want. Otherwise, please contact me 24 hours prior to arrival to inquire!

Unfortunately it's too early for me to tell you whether early check-in would be possible as it depends on whether the previous night remains unbooked. If it's important, what I would recommend is that you book the previous night as well. It’s currently priced at …. . That way you can check in as early as 11 AM. Otherwise, please contact me 3 days prior to arrival to inquire!

Когато питат за early check-in Лондон:

Unfortunately, early check-in is not an option, but what I can offer you is to come by and drop off your bags anytime you want after 12 PM. Please let me know if you're interested!

Когато питат за early check-in:

Unfortunately, I cannot offer you to check in earlier as there are guests leaving the property on the same day and my professional housekeepers need time to prepare the place for your stay. Sorry for any inconvenience!

Когато питат за late check-out:

Unfortunately, I cannot offer you to check out later as there are guests arriving at the property on the same day and my professional housekeepers need time to prepare the place for them. Sorry for any inconvenience!

Luggage storage Лондон:

As to luggage storage, I would suggest that you leave your luggage at some of the left luggage offices at some of the big stations like Victoria or Paddington. The cheapest place to store your luggage is the left luggage office at Victoria Coach Station (less than 10 minutes away from Victoria tube/ train station). The exact address is Victoria Coach Station, 164 Buckingham Palace Rd, London SW1W 9TP. The left luggage office is opposite Gate 6, inside the coach station. If you are closer to King's Cross or St. Pancras train stations, Access self-storage, opposite King's Cross station offer short-term luggage storage. Their 1-metre square locker holds up to 5 large suitcases. The exact address is Belgrove House, Belgrove Street, Kings Cross, London WC1H 8AA (opposite King’s Cross station).

Може ли да бъде затоплен басейнът?

If you wish to have the pool heated during your stay, we can heat the pool for the entire stay for an additional charge of $75/ day. Please note we are unable to heat the pool for only a portion of your stay.

Отказване на запитване за по-ниска цена:

I'm sorry but this is the best price I can offer for your dates. However, I can assure you it's a great value for money and there's no doubt you will have a great time at my place.

При обратна връзка:

Thank you for your feedback, …, I can assure you it will be taken into consideration!

Завършване:

Thank you for reaching out!
Kind regards and hoping to host you soon,
Kind regards,
Looking forward to hosting you,
Looking forward to your stay,
Looking forward to your arrival,
If you need anything else, feel free to ask me!
If you need anything else, please don’t hesitate to reach out!
If you need anything else, please don’t hesitate to ask me!
If you have any further questions, please don’t hesitate to ask me!
If you need any further assistance, please don't hesitate to reach out!
If you have any further questions, feel free to ask me!
If there's anything else I can do for you, please let me know.
Meanwhile, if there's anything else we can do for you, please let us know.

Когато питат как да приемат money request:

To accept the money request, please navigate to and open the ‘’help’’ section from your profile. Then, in the search window, write ‘’resolution center’’, then click ‘’visit resolution center’’ and click ‘’accept’’ to the money request.

Когато пращат информация за настаняването си Мексико:

My concierge … will reach out closer to your arrival date!

Когато питат нещо, свързано с плащането:

For all payment-related questions, please refer to AirBnB directly as they handle all payments.

Когато има проблем при Makomi, за който трябва да им пишем:

Please give us a minute while we look into this for you and we'll get back to you shortly.

Since this is a last-minute request, please give us a minute while we check availability with the host and we’ll get back to you shortly.

При запитване при Makomi:

Thank you for your interest in …’s place. We at Makomi help him/ her manage his/ her property while they are away.

Когато приемат искането за пари:

Thank you for accepting the money request, …!

Когато питат за точен адрес:

As per AirBnB's policy, I'm unable to give you the exact address of the property before your booking is confirmed.

При изпращане на money request:

I’ve just sent you a money request through AirBnB for (the £50 late check-in fee).
To accept it, please navigate to and open the ‘’help’’ section from your profile. Then, in the search window, write ‘’resolution center’’, then click ‘’visit resolution center’’ and click ‘’accept’’ to the money request.

Когато искаме да се верифицират при Макоми:

Before we proceed, can you please complete the verification of your profile by uploading a government ID?

При предлагане на early c/i or late c/o при Пол:

You are welcome to check in as early as 11 AM for a $… fee. Please let me know if you're interested and I'll send you a money request right away!

I can offer you to check out as late as 4 PM for a $… fee. Please let me know if you're interested and I'll send you a money request right away!

При въпрос дали може да доведат домашни любимци:

You're welcome to bring your pet for a $… fee that covers the extra cleaning needed to ensure guests with severe allergies can stay at my place afterwards.