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#10009: SHSS - Rm B01 - unhappy printer
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The Basics
Id:	10009
Status:	open
Priority:	0/
Queue:	Repairs
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Owner:	ttatarczuk (Tom Tatarczuk)
Requestors:	Charlene Barnes <cbarnes@sd20.bc.ca>
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Charlene Barnes <cbarnes@sd20.bc.ca> User Summary
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10009	ttatarczuk (Tom Tatarczuk)	SHSS - Rm B01 - unhappy printer	open
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Created:	Fri Sep 09 11:25:19 2016
Starts:	Not set
Started:	Mon Sep 12 07:18:28 2016
Last Contact:	Tue Nov 08 14:54:47 2016
Due:	Not set
Closed:	Wed Nov 02 03:39:20 2016
Updated:	Tue Dec 13 15:20:29 2016 by asander (Adam Sander)
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Fri Sep 09 11:25:19 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Ticket created  [Reply] [Comment] [Forward]
Subject:	unhappy printer
Date:	Fri, 9 Sep 2016 18:24:55 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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hey there,

my classroom printer makes weird/ distressing sounds after it prints a document. DellC1760nw/ room BO1 (art room) at SHSS.

thanks,

Charlene



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Fri Sep 09 11:25:19 2016 The RT System itself - Outgoing email recorded  [Show]
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Fri Sep 09 11:28:36 2016 asander (Adam Sander) - Subject changed from 'unhappy printer' to 'SHSS - Rm B01 - unhappy printer'
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Fri Sep 09 11:28:36 2016 asander (Adam Sander) - Queue changed from 1General to Client Services
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Fri Sep 09 12:07:11 2016 jpereversoff (Jim Pereversoff) - Taken
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Mon Sep 12 07:18:23 2016 jpereversoff (Jim Pereversoff) - Correspondence added  [Reply] [Comment] [Forward]
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Charlene

I blew out your printer and tested printing multiple times, it did make that grinding sound.  I readjusted the envelope trap and tested again multiple times with more paper in the pickup tray, it seemed okay.

Try it again and let me know if you have any more problems.

Jim
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Mon Sep 12 07:18:28 2016 The RT System itself - Outgoing email recorded  [Show]
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Mon Sep 12 07:18:28 2016 The RT System itself - Status changed from 'new' to 'open'
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Mon Sep 12 07:18:28 2016 jpereversoff (Jim Pereversoff) - Status changed from 'open' to 'resolved'
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Tue Sep 13 08:28:48 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Tue, 13 Sep 2016 15:28:29 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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seems good thanks :)
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Tue Sep 13 08:28:48 2016 The RT System itself - Outgoing email recorded  [Show]
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Tue Sep 13 08:28:48 2016 The RT System itself - Status changed from 'resolved' to 'open'
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Tue Sep 13 14:19:29 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Tue, 13 Sep 2016 21:19:04 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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it was working until about lunch but now says "contact support 007-371"....won't print at all even after i restarted it.
thanks :)
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Tue Sep 13 14:19:30 2016 The RT System itself - Outgoing email recorded  [Show]
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Wed Sep 14 10:37:12 2016 jpereversoff (Jim Pereversoff) - Correspondence added  [Reply] [Comment] [Forward]
Subject:	Re: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Wed, 14 Sep 2016 17:37:06 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Jim Pereversoff" <jpereversoff@sd20.bc.ca>
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Charlene

Picked it up this morning and will have to try some more tests.

Jim Pereversoff
Information Systems Specialist, MCSA
School District No.20 (Kootenay-Columbia)
Cell Ph.   250 304-9877
mailto:jpereversoff@sd20.bc.ca




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Wed Sep 14 10:37:12 2016 The RT System itself - Outgoing email recorded  [Show]
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Wed Sep 14 11:36:24 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Wed, 14 Sep 2016 18:35:59 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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OK thanks :)
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Wed Sep 14 11:36:24 2016 The RT System itself - Outgoing email recorded  [Show]
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Mon Sep 19 14:41:33 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
CC:	"Chantal St.Jacques" <cstjacques@sd20.bc.ca>
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Mon, 19 Sep 2016 21:40:57 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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Hi,
I am just wondering about my colour printer...willI I be getting it back soon or another replacement printer or should I apply for funding (PAC) to get a new printer?
thanks,
Charlene
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Mon Sep 19 14:41:33 2016 The RT System itself - Outgoing email recorded  [Show]
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Mon Sep 19 14:45:05 2016 jpereversoff (Jim Pereversoff) - Correspondence added  [Reply] [Comment] [Forward]
Subject:	Re: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Mon, 19 Sep 2016 21:44:29 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Jim Pereversoff" <jpereversoff@sd20.bc.ca>
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Dell is sending out a replacement, it has a hardware problem.  Should see it in a few days

Sent from my iPhone

On Sep 19, 2016, at 2:41 PM, Charlene Barnes via RT <support@sd20.bc.ca> wrote:

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Mon Sep 19 14:45:05 2016 The RT System itself - Outgoing email recorded  [Show]
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Mon Sep 19 15:26:52 2016 jpereversoff (Jim Pereversoff) - Comments added  [Reply] [Comment] [Forward]
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Time Details 09/19/2016 01:26:08PM Session Started with Agent (Aliamin_Cabugatan) 09/19/2016 01:26:08PM Jim: " I have a dell C1760nw laser printer that does not start, give error: 007-371 on front printer display. How can I fix this problem" 09/19/2016 01:27:02PM Agent (Aliamin_Cabugatan): "Thank you for contacting Dell Printer Support. My name is Ali. I'll be happy to assist you. How are you today?" 09/19/2016 01:27:21PM Jim: "fine thats" 09/19/2016 01:27:38PM Agent (Aliamin_Cabugatan): "I am pleased to meet you, . Thank you for bringing this matter to us. I am going to do my best to assist you today. Before we proceed, I will ask questions that will help update your record." 09/19/2016 01:27:52PM Agent (Aliamin_Cabugatan): "I do apologize that we are experiencing some issue on our tools at the moment, the information you have provided before we started our chat session is not visible in my end. May I please have the service tag of your printer, your full name, email address"   and contact number as well. 09/19/2016 01:29:05PM Jim: "service tag: hby7y22 my name: Jim Pereversoff email: jpereversoff@sd20.bc.ca phone: 2503049877" 09/19/2016 01:29:44PM Agent (Aliamin_Cabugatan): "Thank you for that." 09/19/2016 01:29:57PM Agent (Aliamin_Cabugatan): "Give me a moment to pull up your printer's records." 09/19/2016 01:34:46PM Agent (Aliamin_Cabugatan): "Thank you for holding." 09/19/2016 01:34:48PM Agent (Aliamin_Cabugatan): "To know that we are working on the right system, is the system that you would like to have support with is DELL C1760NW with Service Tag HBY7Y22?" 09/19/2016 01:35:09PM Jim: "yes" 09/19/2016 01:36:08PM Agent (Aliamin_Cabugatan): "Thank you for confirming. To give you an update, you still have an active Hardware Warranty contract that will expire on April 19, 2018.

Dell's basic warranty covers any & all hardware failures inside your system alongside limited installation & configur"   ation of factory installed software. Issues beyond that falls outside the scope of your basic warranty. 09/19/2016 01:36:45PM Agent (Aliamin_Cabugatan): "I have sent a test email, can you please confirm if you have received it by replying on the email so we can be sure that we can communicate via email for follow ups, updates or any problems we might encounter on this session, thanks." 09/19/2016 01:39:55PM Jim: "did you get my reply?" 09/19/2016 01:40:31PM Agent (Aliamin_Cabugatan): "Let me check, a moment please." 09/19/2016 01:41:10PM Agent (Aliamin_Cabugatan): "Yes, I did received your email. Thank you for confirming." 09/19/2016 01:42:36PM Agent (Aliamin_Cabugatan): "With regards to your printer's error code, give me 3-5 minutes to research the error code further." 09/19/2016 01:42:59PM Jim: "ok" 09/19/2016 01:43:04PM Agent (Aliamin_Cabugatan): "Thank you." 09/19/2016 01:45:07PM Agent (Aliamin_Cabugatan): "Thank you for holding." 09/19/2016 01:45:27PM Agent (Aliamin_Cabugatan): "Going back to your printer's error code, it seems like the faulty part is the printer itself." 09/19/2016 01:45:54PM Agent (Aliamin_Cabugatan): "I will be needing the serial number of your printer's base." 09/19/2016 01:46:37PM Agent (Aliamin_Cabugatan): "The serial number is consist of 20 alphanumeric code characters." 09/19/2016 01:49:06PM Jim: "is it CN-ORJGC2-71971-51T-N216" 09/19/2016 01:49:37PM Agent (Aliamin_Cabugatan): "Thank you, a moment please." 09/19/2016 01:57:14PM Agent (Aliamin_Cabugatan): "Thank you for holding." 09/19/2016 01:57:43PM Agent (Aliamin_Cabugatan): "Going back to your printer's error code issue, what are the troubleshooting that you have done so far." 09/19/2016 01:59:38PM Jim: "I tried blowing out the printer and I updated firmware, the error was intermittent now it comes on all the time and I can't connect to printer." 09/19/2016 02:00:28PM Agent (Aliamin_Cabugatan): "I see, it seems like the printer itself is at fault." 09/19/2016 02:00:54PM Agent (Aliamin_Cabugatan): "We will be needing to replace your printer's base assembly." 09/19/2016 02:00:56PM Agent (Aliamin_Cabugatan): "From what we have done, we will need to replace your whole system since your contract provision supports an Advance Exchange warranty. You will receive the replacement printer within 1-2 Business days. The printer I will be sending is tagged as refurbishe"   d. Printers enter the refurbished stock in several ways. Some are used returns that have been repaired, while others were returned unopened or purchased specifically as spare parts. Regardless of how a printer enters the refurbished stock, it is fully tes   ted before being sent out.

This printer will be a certified refurbished base unit and will not come with any print media or accessories: (Please Retain the applicable: Install Disc, Cables, Toners, Ink Cartridge, Additional Memory, Paper Tray, Print Head   s, Duplex Unit).

We will send the replacement printer via FedEx, there is a return waybill enclosed to the box that you can use on sending us the defective printer and you will need to return the defective printer to Dell within 10 days. Upon return of t   he replaced printer, if Dell identifies damage we were unable to detect during this chat which is not covered by your limited warranty there may be a cost incurred by you. Shall we go ahead and book this for you? 09/19/2016 02:02:17PM Jim: "Yes that will be fine" 09/19/2016 02:02:37PM Agent (Aliamin_Cabugatan): "I will need a primary and alternate contact person if in case that you are not around when the parcel arrives. preferably the person who will receive the printer and the full service address including post code to which the replacement printer will be sen"   t. 09/19/2016 02:04:32PM Jim: "SD20 Kootenay Columbia
2001 Third Ave
Trail BC
V1R 1R6
Att: Adam Sander (Primary contact)
Tom Tatarczuk (secondary contact)" 09/19/2016 02:05:40PM Agent (Aliamin_Cabugatan): "Can I have the corresponding contact number of those contact person that you have posted." 09/19/2016 02:06:45PM Jim: "Adam 250 368-2228" 09/19/2016 02:07:10PM Jim: "Tom 250 231-8668" 09/19/2016 02:07:46PM Agent (Aliamin_Cabugatan): "Thank you for that." 09/19/2016 02:07:46PM Agent (Aliamin_Cabugatan): "Once you have receive the replacement printer, you will need to check if the replacement printer has a different service tag on it. We will need to transfer the Service Contract/Warranty from the original to the replacement. You can reply to the summary e"   mail for the ACTUAL service tag on the replacement printer so I can forward it to the necessary department and have the warranty updated/transferred. 09/19/2016 02:08:27PM Agent (Aliamin_Cabugatan): "Your Service Request number for this issue is 936362763 and expect your dispatch number via E-mail. You will also be receiving a transcript of our chat conversation for your reference. If you need further assistance, please e-mail us at Dell_Support_NAE55"   0@dell.com or simply reply to my e-mail with your Service Request number for reference. For additional support, FAQs, How-To Articles, please visit http://www.dell.com/support/AskDell . 09/19/2016 02:08:59PM Jim: "ok, thanks"
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Tue Sep 20 08:29:00 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Tue, 20 Sep 2016 15:28:54 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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thanks :)
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Tue Sep 20 08:29:00 2016 The RT System itself - Outgoing email recorded  [Show]
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Tue Sep 20 10:03:59 2016 jpereversoff (Jim Pereversoff) - Queue changed from Client Services to Repairs
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Tue Sep 20 10:04:00 2016 jpereversoff (Jim Pereversoff) - Untaken
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Thu Sep 22 10:57:01 2016 mmeiklejohn (Marlon Meiklejohn) - Forwarded Transaction #184819 to jpereversoff (Jim Pereversoff)  [Reply] [Comment] [Forward]
Subject:	Fwd: RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
To:	jpereversoff@sd20.bc.ca
From:	support@sd20.bc.ca
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Hi Jim,

New printer is configured and ready to go.  It's on the pickup shelf.

Marlon

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Thu Sep 22 10:57:06 2016 The RT System itself - Outgoing email recorded  [Show]
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Thu Sep 22 11:07:02 2016 jpereversoff (Jim Pereversoff) - Correspondence added  [Reply] [Comment] [Forward]
Subject:	Re: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Thu, 22 Sep 2016 18:04:14 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Jim Pereversoff" <jpereversoff@sd20.bc.ca>
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Thanks will pick up tomorrow first thing

Sent from my iPhone

On Sep 22, 2016, at 10:57 AM, "support@sd20.bc.ca" <support@sd20.bc.ca> wrote:

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Thu Sep 22 14:48:45 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Thu, 22 Sep 2016 21:48:27 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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OK thanks...where is the pick up shelf? Do I pick it up?
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Mon Sep 26 10:22:31 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Mon, 26 Sep 2016 17:22:30 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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hi,
nice to have my printer here but I am trying to print and it is telling me the printer is offline, despite everything looking like it's plugged in...
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Fri Sep 30 06:05:24 2016 jpereversoff (Jim Pereversoff) - Comments added  [Reply] [Comment] [Forward]
RT-Send-CC:	mmeiklejohn@sd20.bc.ca
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gets IP 10.1.0.67 but old printer greyed out.  Can you set scrip logic to delete old printers when she logs on and to install new printer.
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Fri Sep 30 06:05:29 2016 The RT System itself - Outgoing email about a comment recorded  [Show]
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Fri Sep 30 08:37:16 2016 mmeiklejohn (Marlon Meiklejohn) - Correspondence added  [Reply] [Comment] [Forward]
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Hi Jim,

It's already set up to do that.  I'll remote into her machine and check it out.

Marlon


On Fri Sep 30 06:05:24 2016, jpereversoff wrote:
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Fri Sep 30 08:38:32 2016 mmeiklejohn (Marlon Meiklejohn) - Correspondence added  [Reply] [Comment] [Forward]
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Hi Charlene,

When would be a good time for me to do a remote control session on your computer?  I'll get your printer fixed up for you.

Marlon


On Mon Sep 26 10:22:31 2016, cbarnes wrote:
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Fri Sep 30 08:38:37 2016 mmeiklejohn (Marlon Meiklejohn) - Status changed from 'open' to 'stalled'
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Fri Sep 30 12:38:39 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Fri, 30 Sep 2016 19:38:14 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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any time :)
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Fri Sep 30 14:34:22 2016 mmeiklejohn (Marlon Meiklejohn) - Correspondence added  [Reply] [Comment] [Forward]
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Hi Charlene,

That printer should be working for you now.  Let me know if you have any more problems.

Thanks,

Marlon

On Fri Sep 30 12:38:39 2016, cbarnes wrote:
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DNS was holding the wrong address for that printer.



On Fri Sep 30 14:34:22 2016, mmeiklejohn wrote:
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Mon Oct 03 09:07:10 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Mon, 3 Oct 2016 16:06:52 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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thanks ever so much :)
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Mon Oct 24 14:20:52 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Mon, 24 Oct 2016 21:20:40 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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hey there,
My printer is making abrasive sounds again when printing :(
thanks,
cb
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Tue Oct 25 09:08:39 2016 mmeiklejohn (Marlon Meiklejohn) - Queue changed from Repairs to Client Services
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Wed Oct 26 03:36:15 2016 jpereversoff (Jim Pereversoff) - Taken
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Thu Oct 27 10:07:29 2016 jpereversoff (Jim Pereversoff) - Correspondence added  [Reply] [Comment] [Forward]
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Charlene

Dell warranty is sending out another printer to replace your printer again.  ETA is a few days, as soon as I get it I will re-install.

Sorry about your ongoing printer problem.

Jim
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Thu Oct 27 11:56:37 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Thu, 27 Oct 2016 18:56:12 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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Ok thanks so much, Jim :0
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Fri Oct 28 06:26:01 2016 jpereversoff (Jim Pereversoff) - Comments added  [Reply] [Comment] [Forward]
RT-Send-CC:	mmeiklejohn@sd20.bc.ca
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Replacement printer is coming from Dell, noise coming from pickup roller assembly when printing.
Changing ticket to network support for new network printer setup.

Follow instructions below from dell to return broken printer:
Service Request 938387106

Thank you again for contacting Dell Printer Support. We are dedicated to delivering outstanding service and customer satisfaction, so we are writing regarding your Dell C1760NW printer on service tag: 8JZW9C2

From what you have done and the information you gave me, we ended up replacing the printer.  What I have done for you is book "Refurbished Printer Replacement" service with DPS reference number: 322200463

We will be sending you just the main body of the printer, without any of the easily swapped parts like the toner(s) and the power cord. This printer will be a certified refurbished unit and will not come with any print media or accessories: (Please Retain the applicable: Install Disc, Cables, Toners, Ink Cartridge, Additional Memory, Paper Tray, Print Heads, Duplex Unit). Please be sure to test our replacement before packing the current printer up to ensure everything gets moved over properly. Because it is not a complete new package, Federal law requires that it be label as "refurbished", regardless of whether or not it has actually been used.

The Service Request Number provided to you contains all the pertinent information about this issue. I am your case owner and will continue to monitor your case for you. In the event you require any additional action from Dell (e.g. return waybill, troubleshooting), please just send me an email instead of calling or chatting back in to Dell.


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Mon Oct 31 12:46:13 2016 asander (Adam Sander) - Comments added  [Reply] [Comment] [Forward]
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New printer has arrived and is ready for setup.
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Mon Oct 31 13:15:16 2016 mmeiklejohn (Marlon Meiklejohn) - Correspondence added  [Reply] [Comment] [Forward]
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Jim

Printer is on the pickup shelf, ready to go.
Printer Name: SH-B01-Dell1760-Colour
IP address: 10.1.0.67


On Mon Oct 31 12:46:13 2016, asander wrote:
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installed new refurbished printer, did test print, ok to use
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Wed Nov 02 03:39:20 2016 jpereversoff (Jim Pereversoff) - Status changed from 'new' to 'resolved'
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Tue Nov 08 10:50:27 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Tue, 8 Nov 2016 18:49:56 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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hi,
the printer is making grinding sounds again and is also out of ink (cyan)...I am not sure if I should order more ink or if a new printer is called for? As such, I can't use it because of lack of ink.
thanks,
charlene
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Tue Nov 08 14:54:47 2016 jpereversoff (Jim Pereversoff) - Correspondence added  [Reply] [Comment] [Forward]
Subject:	Re: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Tue, 8 Nov 2016 22:54:41 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Jim Pereversoff" <jpereversoff@sd20.bc.ca>
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Charlene

Just hold off on ordering the toner until I talk to Adam on what to do with your printer.

Jim Pereversoff
Information Systems Specialist, MCSA
School District No.20 (Kootenay-Columbia)
Cell Ph.   250 304-9877
mailto:jpereversoff@sd20.bc.ca




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Adam

I have sent back this printer twice already, re-installed re-furbished printers same problem.
What do you want to do this time, should we order a Ricoh like Nicole at SH got.

Please advise.  I won't do anything until I hear back from you.

Jim
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Hi Jim,

Can you bring that printer back in and we'll have to make a decision. Thanks.

-- Adam

On Tue Nov 08 14:57:54 2016, jpereversoff wrote:
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Wed Nov 09 08:34:39 2016 Charlene Barnes <cbarnes@sd20.bc.ca> - Correspondence added  [Reply] [Comment] [Forward]
Subject:	RE: [SD20 #10009] SHSS - Rm B01 - unhappy printer
Date:	Wed, 9 Nov 2016 16:34:38 +0000
To:	"SD20 Helpdesk" <support@sd20.bc.ca>
From:	"Charlene Barnes" <cbarnes@sd20.bc.ca>
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OK thanks :)
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dropped of printer in office changing to repair queue.

Waiting to see what is decided for printer.
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what is going on with this one,?
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