Context - PID 2596 | CST 2 | AGT |Telephony|Global : session 87999d0a63824e8ca33073e66f3f30ac was unknown - [123]
10:57:57,775 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : OPEN_SESSION /O 1 /U 87999d0a63824e8ca33073e66f3f30ac /C 546012 /I 1544050 /E 99 /L Agente marcando /Q 511 /Z -3 /A 0 /D 0 /H  /M  /J  /X Argentina Standard Time /N 1 /S 0 /T 1141296900 - [99]
10:57:57,775 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : AGT_CAMPAIGN_PARAM /O 1 /U 87999d0a63824e8ca33073e66f3f30ac /B 999912312359 /G 1 /V 1 /R  /W 1 /X \/Home\/2_1\/6\/Index.aspx /P -1 /A  /L Otras Consultas /F 25458464962403B4 /H 25457443762437B4 /S 5 /E * /Z 0 /I  /T 1,1,1,1 - [99]
10:57:57,775 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : SESSION_STATE /O 1 /U 87999d0a63824e8ca33073e66f3f30ac /E 99 /L Agente marcando /F ExtendWrapup|Hangup|SetCallStatus /D 1 /R 0 - [99]
10:57:57,775 DEBUG AgentProxy.Context - PID 2596 | CST 2 | AGT |Telephony|Global : Telephony session 87999d0a63824e8ca33073e66f3f30ac added session to context - [123]
10:57:57,775 DEBUG AgentProxy.PartialContext - PID 2596 | CST 2 | AGT |Telephony|Global : TelephonyInbound State changed to Working [Running] - [123]
10:57:57,775 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : GLOBAL_STATE /E 2 /L Trabajo en curso /F Logout|Pause|PlayWav|PlayHistoWav|HelpMeStart|ChangeContactInfo|DisplayContactInfo|RequestTempNotReady /A 1 /I  /R 0 /U 0 - [87]
10:57:57,775 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : CONTEXT_STATE /O 1 /D -1 /E 2 /L Agente marcando /F  /Y 1 /Z 1 - [45]
10:57:57,776 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : SIPCALLID /A 0 /H RIwxsmpNGiUj3uMB@10.152.224.6 - [50]
10:57:57,776 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : Phone for Agent 6352 changed its state to Online - [123]
10:57:57,776 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : Phone for Agent 6352 changed its state to Busy (previously Available) - [123]
10:57:57,776 DEBUG AgentProxy.PartialContext - PID 2596 | CST 2 | AGT |Telephony|Global : TelephonyOutbound State changed to Stopped [PhoneUnavailable] - [123]
10:57:57,776 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : GLOBAL_STATE /E 2 /L Trabajo en curso /F Logout|Pause|PlayWav|PlayHistoWav|HelpMeStart|ChangeContactInfo|DisplayContactInfo|Hangup /A 1 /I  /R 0 /U 0 - [140]
10:57:57,776 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : SESSION_STATE /O 1 /U 87999d0a63824e8ca33073e66f3f30ac /E 99 /L Agente marcando /F ExtendWrapup|Hangup|PlayDTMF|SetCallStatus /D 1 /R 0 - [127]
10:57:57,777 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : Call 0 changed its state to Connected - [123]
10:57:57,777 DEBUG AgentProxy.MediaChannel - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 / 87999d0a63824e8ca33073e66f3f30ac : state changed from Available to Busy - [123]
10:57:57,777 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : LINE_STATE /Z 0 /E 2 /D 0 /U 87999d0a63824e8ca33073e66f3f30ac /H  /P 0 /Q 1141296900 /S 0 /T 546012 - [94]
10:57:57,777 DEBUG AgentProxy.Agent - PID 2596 | CST 2 | AGT 6352 : start recording - [123]
10:57:57,777 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : RECORD_STARTED /R 25848623E424D4B4\\RECORDS\\546012\\2019\\04\\22\\6352\\6352#20190422#135757#1544050##{STATUS_CODE}#1141296900 /O 1 - [107]
10:57:57,777 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : GLOBAL_STATE /E 2 /L Trabajo en curso /F Logout|Pause|PlayWav|PlayHistoWav|HelpMeStart|ChangeContactInfo|DisplayContactInfo|Hangup /A 1 /I  /R 1 /U 0 - [107]
10:57:57,778 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : SESSION_STATE /O 1 /U 87999d0a63824e8ca33073e66f3f30ac /E 99 /L Agente marcando /F ExtendWrapup|Hangup|PlayDTMF|SetCallStatus /D 1 /R 1 - [143]
10:57:57,778 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : Request 107 added in queue : RequestWrapup - [123]
10:57:57,778 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : request 107 : RequestWrapup done (Success) params :  - [123]
10:57:57,779 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : CONTEXT_STATE /O 1 /D -1 /E 2 /L En línea /F  /Y 1 /Z 1 - [116]
10:57:57,779 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : SESSION_STATE /O 1 /U 87999d0a63824e8ca33073e66f3f30ac /E 100 /L En línea /F ExtendWrapup|Hangup|PlayDTMF|Consultation|BlindTransfer|Hold|SetCallStatus /D 1 /R 1 - [45]
10:57:58,143 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : RECV : SESSION_STATUS /U 87999d0a63824e8ca33073e66f3f30ac /C  /N 1 /D 0 /O 1 /Z Argentina Standard Time  - [144]
10:57:58,911 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : RECV : CONTEXT_SELECT /O 8  - [85]
10:58:05,011 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : Phone for Agent 6352 changed its state to Wrapup - [5]
10:58:05,011 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : Phone for Agent 6352 changed its state to NotAvailable (previously Busy) - [5]
10:58:05,012 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : GLOBAL_STATE /E 2 /L Trabajo en curso /F Logout|Pause|PlayWav|PlayHistoWav|HelpMeStart|ChangeContactInfo|DisplayContactInfo /A 1 /I  /R 1 /U 0 - [107]
10:58:05,012 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : SESSION_STATE /O 1 /U 87999d0a63824e8ca33073e66f3f30ac /E 100 /L En línea /F ExtendWrapup|SetCallStatus /D 1 /R 1 - [107]
10:58:05,012 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : Call 0 changed its state to Cleared - [5]
10:58:05,012 DEBUG AgentProxy.MediaChannel - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 / 87999d0a63824e8ca33073e66f3f30ac : state changed from Busy to Available - [5]
10:58:05,012 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : Compute state result : new state is Available - [5]
10:58:05,012 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : LINE_STATE /Z 0 /E 0 /D 0 /U 87999d0a63824e8ca33073e66f3f30ac /H  /P 0 /Q 1141296900 /S 0 /T 546012 - [138]
10:58:05,013 DEBUG AgentProxy.Agent - PID 2596 | CST 2 | AGT 6352 : stop recording - [5]
10:58:05,013 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : RECORD_STOPPED /R 25848623E424D4B4\\RECORDS\\546012\\2019\\04\\22\\6352\\6352#20190422#135757#1544050##{STATUS_CODE}#1141296900 /O 1 - [99]
10:58:05,013 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : GLOBAL_STATE /E 2 /L Trabajo en curso /F Logout|Pause|PlayWav|PlayHistoWav|HelpMeStart|ChangeContactInfo|DisplayContactInfo|RequestTempNotReady /A 1 /I  /R 0 /U 0 - [99]
10:58:05,013 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : SESSION_STATE /O 1 /U 87999d0a63824e8ca33073e66f3f30ac /E 7 /L Después de la llamada /F ExtendWrapup|Redial|ManualCall|CloseSession|SetCallStatus /D 1 /R 0 - [23]
10:58:05,013 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : CONTEXT_STATE /O 1 /D -1 /E 2 /L Después de la llamada /F  /Y 1 /Z 1 - [89]
10:58:07,825 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : RECV : CLOSE_SESSION /U 87999d0a63824e8ca33073e66f3f30ac /O 1  - [68]
10:58:07,825 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : RECORD_CHANGENAME /B 25848623E424D4B4\\RECORDS\\546012\\2019\\04\\22\\6352\\6352#20190422#135757#1544050##{STATUS_CODE}#1141296900 /A 25848623E424D4B4\\RECORDS\\546012\\2019\\04\\22\\6352\\6352#20190422#135757#1544050##1#1141296900 - [103]
10:58:07,825 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : DELETED_SESSION /O 1 /U 87999d0a63824e8ca33073e66f3f30ac - [68]
10:58:07,826 DEBUG AgentProxy.Context - PID 2596 | CST 2 | AGT |Telephony|Global : context last session remove and no pause requested -> request waiting - [140]
10:58:07,826 DEBUG AgentProxy.PartialContext - PID 2596 | CST 2 | AGT |Telephony|Global : Telephony request State changed to Waiting [Running] from Working [Running] - [140]
10:58:07,826 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : Request 108 added in queue : RequestReady - [140]
10:58:07,827 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : Phone for Agent 6352 changed its state to Waiting - [140]
10:58:07,827 DEBUG AgentProxy.PartialContext - PID 2596 | CST 2 | AGT |Telephony|Global : TelephonyInbound State changed to Waiting [Running] - [140]
10:58:07,828 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : GLOBAL_STATE /E 1 /L En espera /F Logout|Pause|PlayWav|PlayHistoWav|HelpMeStart|ChangeContactInfo|DisplayContactInfo|RequestTempNotReady /A 1 /I  /R 0 /U 0 - [138]
10:58:07,828 DEBUG AgentProxy.PartialContext - PID 2596 | CST 2 | AGT |Telephony|Global : TelephonyOutbound State changed to Waiting [Running] - [140]
10:58:07,828 INFO  AgentProxy.ClientInstance - PID 2596 | CST 2 | AGT 6352 : SEND : CONTEXT_STATE /O 1 /D 1 /E 1 /L Esperando llamadas entrantes /F ManualCall /Y 1 /Z 1 - [87]
10:58:07,828 DEBUG AgentProxy.AgentPhone - PID 2596 | CST 2 | AGT 6352 | 6352SIPPROXYSTATIONCONSTANT10.114.191.79 : request 108 : RequestReady done (Success) params :  - [140]
10:58:07,828 DEBUG AgentProxy.Context - PID 2596 | CST 2 | AGT |Telephony|Global : Telephony session 87999d0a63824e8ca33073e66f3f30ac removed - [140]
10:58:07,828 DEBUG AgentProxy.Context - PID 2596 | CST 2 | AGT |Telephony|Global : sending agent state - [140]