List of questions to the client with responses
Do you think that hashtags I am using in posts are well?
I think that you are using well aimed hashtags and it also helps so much to get to a bigger audience. The only one thing that could be improved is a bit more hashtags, but for me this number you are using right now should be enough.
Do you think that I am posting enough posts a week?
I think that this is enough, because you are posting daily. It’s very good, because I can say that you have contact with your audience all the time, and also posting daily helps to interest people about what you are doing.
Do you think that posts are relevant to the aim of the charity?
Well, maybe not all of them, but I see the purpose of posting memes and information about conflict, We have to build our popularity on something. Obviously when we get bigger we might add some more important things to it.
What would you change?
To be honest I can’t see anything that I could change, only these hashtags I said in one of the first questions, the rest of it should look fine.
What’s your overall feedback?
I can say that the only thing that is left to be done is to keep going with the stuff that you are doing right now to get more people involved. Summarising my answer I can say that I am impressed.
What do you think about our policy?
It’s written very poorly, please add a bit to it to make it more relevant to what we are doing.
List of questions from the survey to one randomly picked customer and his responses
Are you enjoying the content that is being posted on the site?
Yes I do enjoy this type of content, you also post some information about any war conflicts and stuff like this so It’s also very helpful.
What do you like about the charity?
I like that everything is being posted regularly, and whenever I open my social media before I go to sleep, there is always a new post from you.
What do you not like about the charity?
Sometimes, memes that you are posting are not really funny, but I can see that you are trying hard.
Do you think that posts are being posted in a good time?
For me definitely, because as I said before I open my social media only before I get to sleep, but looking at your posting time overall I can say that you do it well, usually about 5pm so most people are after work. But you could also add something extra in case if for example you will not have any videos of someone that you helped you can post something else instead.
Did it take you more or less time than you expected to find what you were looking for on our website?
I could see all of the information needed straight after I only clicked on your fanpage. Everything done perfectly. And also credits to the fundraisers that is the main purpose of this website. You put it literally everywhere you could.
How much do you trust the information on our website?
You posted proof of a conversation with one of the veteran that was thankful for all we raised for him, so I can say that the website is legit. I trust it fully.
How easy is it to understand the information on our website?
Everything has been written in the most simple way so I think that nobody should have any problems with understanding that.
In scale from 1 to 5 how would you recommend the charity to your friends/family etc.?
I would give it a big 5 and can say that I highly recommend this service. Also I will tell about your fanpage my friend to help you increase the number of audience you have.