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Me: Hi I ordered these gauges and the first order did not arrive and I received a second order since they didn't but they didn't work in my car. Is it possible to return them and get a refund?
You are now connected to Analiza from Amazon.com
Analiza: Hello, my name is Analiza. I'm here to help you today.
Nice to meet you,Seth.
How are you today?
Thank you for being a valuable customer.
Me: I am good thanks for asking, How about you?
Analiza: Glad to know that,Seth. I am doing well,thanks for asking.
I'm sorryt that you have a problem with your order and I understand that you wan't to return them. No worries, I'm here to help you.
To assist you better, may I have the order number please?
Me: I think this is it
111-2490936-0337035
Analiza: Thank you for providing the order number. Let me now check on this for you.
Are you referring to this order: AEM 30-0306 X-Series Boost Pressure Gauge and AEM 30-0307 X-Series Oil Pressure Gauge?
Me: Yes I am they didn't fit my gauge pod
Analiza: Thanks for confirming and I do apologize if the item doesn't fit to your car,Seth.
Me: It's okay.. I thought they would since my friend has the same gauges.
Analiza: As I check here on my end, since your item is still in the return window, you can return the item for a refund. For yo u to be able to return your item. Our Online Returns Center guides you through the process and gives you options for a return mailing label:
http://www.amazon.com/returns
Me: I saw that part but it says I'll get an Amazon gift card..
I'd like it to go back to my original payment method if possible.
Analiza: You can choose your original payment method where you wanted to be refunded,Seth.
Me: https://gyazo.com/ba7c353ce839ad2d8ac29...(See full link)
It doesn't give me that option so I must be doing something wrong.
Analiza: Oh I see, no worries, I will create a return label on your behalf,Seth.
Me: Okay great and it'll go onto the credit card I paid with?
Analiza: Yes,Seth.
Please give me a moment to create one.
Me: No worries take your time
Analiza: Thank you.
Thank you for waiting,Seth. Here's the link of your return label: https://www.amazon.com/returns/label/d6...(See full link) .
I want to make sure I was able to addressed all your concerns. Please let me know if there is anything else that I may help you with?
Me: I think that is all thanks!
Analiza: Anything for you and you are most welcome, Seth.
Please click the "End Chat" to close this window. You deserve all the help today. Thank you for contacting Amazon. Have a great day and Take care!