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- Threads Styling, New York, New York Private Client Sales Manager, US Market - October 2018 to Present Together at Threads, our client-obsessed team create an unrivaled, personalized shopping experience in the luxury fashion industry. We understand the international world of luxury fashion and lifestyle, and use this to provide an elite service focussed on earning the hearts of our clients. My duties and responsibilities at Threads Styling are: • Lead, manage and inspire a team of Personal Shoppers and Senior Personal Shoppers. • Oversee and Manage US market totaling 16M+ in annual sales • Motivate team members to drive personal sales, reach and exceed targets, building awareness around the importance of hitting KPIs and building targeted plans on how to do this • Service Threads top ﬁve percentile of clientele • Coach and developed each team member in order to maximize individual productivity and deepen their understanding of how to grow sales online • Translate team and department strategy into operational and tactical plans • Maintain and cultivate a 5M+ client book • Drive business through direct clienteling via text, email, phone etc. • Conduct In person appointments at the client’s home or at our showroom • Analyze KPIs to Identify potential efﬁciency improvements and determine solutions for any atrisk areas • Support in training and on-boarding of new starters, including follow-up with reviews and report on progress • Travel to Paris & London fashion week with top clients • Encourage a positive attitude and professional relationships at all times • Lead weekly team reviews addressing performance issues, identifying training needs and process changes • Assist in organizing regular brand training or development initiatives for the team • Liaison with the Global Marketing Team to coordinating client engagement activities and events • Complete sales reports as required, communicating potential issues to the VP of Sales & COO
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