Hello,


About 30 minutes ago at 9 PM, I placed the referenced order for Chainer, Nightmare Adept (a surprisingly difficult card to find for its cost!) and thought I could arrive at CFB to pick it up the same day. This has

been an extremely frustrating experience and I am requesting a refund. In order:


Coming in from Sacramento, I drove to 1171 Homestead Road, Santa Clara, thinking I could just walk in and purchase a card I had a hard time finding, but I did not find any trace of the game center along the road. I didn't think to check past the fountain on the corner. I reported the store to Waze as having moved and checked the CFB website.


It gave the "store address" as 2916 Scott Blvd, so I drove there. When I arrived, I found a warehouse that was clearly not public facing. A helpful gentleman outside did let me know to make an order on the CFB website so I could pick it up at the game center, so I put in the order earlier tonight. I also discovered I had just missed finding the game store by about thirty feet, just around the corner off of Homestead.


While checking out on mobile, I selected in-store pickup in the shipping options. I may be at fault here, but the website never alerted me that it would arrive at 5 PM tomorrow for pickup. I only learned that once I drove BACK to Homestead, found the game center, approached the sales counter, and was told the above.


To provide some context, I'm very spoiled in that my previous card shop was Card Kingdom in Seattle; I could visit their store any time during business hours even at 11 PM, order cards, and have them carried down from their warehouse in the same building within 10 minutes. Obviously, that's not the arrangement CFB has, but I hope it's illustrative.


So, I am out forty minutes of my time (fifty now, writing this email) for a $2 card I couldn't even pick up, after driving in straight from the Sacramento area. That last part wasn't your fault, of course, but overall this was a genuinely horrifying experience and I hesitate to give CFB my future business, even though I better understand how ordering and pickup work.


Please consider listing the public-facing game center as the most prominent address on your website (and NOT the unmarked warehouse!), and add some detail to the in-store pickup option at checkout about processing time and hours such that future customers don't expect the impossible like I did.


And, as stated, please cancel the order referenced in the subject line of this email as I would like a refund.


I greatly appreciate your consideration. If you have any questions, I would be happy to answer them. Thank you!