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EA Support ... WAJ

Nov 23rd, 2015
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  1. Aditya: Thanks for contacting EA Customer Experience, my name is Aditya. How may I assist you today?
  2. you: I cant install Origin, I get an error "This file does not have a program associated with it"...
  3. Aditya: Okay.
  4. Aditya: To begin with, may I have your First and last name so that I could address you properly and Origin Email address please?
  5. you: Anthony Gaither, wormmman6@gmail.com
  6. Aditya: nice name.
  7. Aditya: Please clear the cache of your browser.
  8. you: Ok, done
  9. Aditya: Now try to install origin.
  10. Aditya: Once you are done please let me know that.
  11. you: (re)installing now...
  12. Aditya: Alright do that.
  13. you: Same error
  14. Aditya: Okay I am providing you some steps please follw those steps.
  15. Aditya: http://help.ea.com/in/article/origin-download-stops/
  16. Aditya: Please go through this link
  17. you: this doesnt help me
  18. you: I dont have fat32, its 2015 who still uses fat32
  19. Aditya: I would like to suggest you that please make new admin account and then try to install the origin.
  20. Aditya: Once you are done please let me know.
  21. you: Really?... lol ok
  22. Aditya: Sorry for the inconvenience that you are facing right now.
  23. Aditya: Give me a minute.
  24. Aditya: I am providing you some more steps please go through that
  25. Aditya: 1. Please reinstall "Visual Studio 2013 (VC++ 12.0)" from this link: https://support.microsoft.com/en-us/kb/2877003
  26. 2. Update your Microsoft .NET framework from Microsoft Website
  27. 3. Adobe Flash Player update
  28. you: Same error on the new admin account, trying this new set of steps
  29. Aditya: Also i like to suggest you that please delete the origin that you have and again insatll the new one please.
  30. Aditya: Open control panel > folder options > file types > new (button) in the new window click advanced. In the file extension dialog box type exe. In the drop down menu locate and select application > click ok.
  31. Aditya: Please do these steps first.
  32. you: that link for step 1 is broken, it picked up "2." for step two as part of the link... just fwi, I manually typed it.
  33. you: and the link is still bad....
  34. you: i found it with google.
  35. Aditya: Open control panel > folder options > file types > new (button) in the new window click advanced. In the file extension dialog box type exe. In the drop down menu locate and select application > click ok.
  36. Aditya: Do these steps first.
  37. you: ok
  38. you: cpl > folder options ... then where do I find this file types
  39. Aditya: I am providing you link please see on that you will find the solution.
  40. Aditya: http://answers.microsoft.com/en-us/windows/forum/windows_xp-update/this-file-does-not-have-a-program...
  41. you: We are sorry we weren't able to find what you are looking for. (and I dont have windows xp. I am using windows 7)
  42. you: I think you like got cut off or something?
  43. Aditya: okay no problem iam providing you one more link please go through that
  44. Aditya: http://help.ea.com/in/article/how-to-clean-boot-your-pc/
  45. Aditya: I hope it may work for you.
  46. Aditya: As it help[ the other players too.
  47. you: Ok, you know what, I think you are not going to be much help. Thanks for trying anyways... Origin is not worth this trouble. I am going to just play some of my Steam games... Have a great day.
  48. info: Your chat transcript will be sent to wormman6@gmail.com at the end of your chat session.
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