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  1. 2017-04-25T14:03:43.964Z - debug: event sytel-inbound-enqueued arrived with data { '0': '{"tenant":"TriangleIB","campaign-name":"HardwireSupportGarciniaLean","ice-queue":"HardwireSupportGarciniaLeanQueue","queue-length":"1","queue-agents-waiting":"1","queue-agents-busy":"0","queue-agents-active":"0","resource-status-code":"5","resource-status":"Call queued, no agent available","state-time":"42850.585926","session-id":"TCPA1-STG1_inbound_42850_4190790162_4615","telephone-number":"7272553886","dialed-number":"4152870059","transaction-order":"802435931406564","trigger":"group-data"}' }
  2. 2017-04-25T14:03:44.041Z - debug: event sytel-inbound-dequeue arrived with data { '0': '{"tenant":"TriangleIB","campaign-name":"HardwireSupportGarciniaLean","ice-queue":"HardwireSupportGarciniaLeanQueue","queue-length":"1","queue-agents-waiting":"0","queue-agents-busy":"1","queue-agents-active":"1","resource-status-code":"3","resource-status":"Call offering to agent","state-time":"42850.585927","session-id":"TCPA1-STG1_inbound_42850_4190790162_4615","telephone-number":"7272553886","dialed-number":"4152870059","agent-name":"InFocu528","transaction-order":"8024366540302","trigger":"group-data"}' }
  3. 2017-04-25T14:03:44.041Z - debug: event agent-status-message arrived with data { '0': '{"tenant":"TriangleIB","campaign-name":"HardwireSupportGarciniaLean","call-type-code":"5","call-type":"Inbound","agent-name":"InFocu528","state-time":"42850.585927","session-id":"TCPA1-STG1_inbound_42850_4190790162_4615","telephone-number":"7272553886","ice-queue":"HardwireSupportGarciniaLeanQueue","state-code":"10","state":"Being offered a call","transaction-order":"8024366540302","trigger":"agent-data","clientId":"7c60f675-fff8-400e-ae8b-b731363da228"}' }
  4. 2017-04-25T14:03:44.041Z - debug: nobel-redis-mq: pushing '{"tenant":"TriangleIB","campaign-name":"HardwireSupportGarciniaLean","call-type-code":"5","call-type":"Inbound","agent-name":"InFocu528","state-time":"42850.585927","session-id":"TCPA1-STG1_inbound_42850_4190790162_4615","telephone-number":"7272553886","ice-queue":"HardwireSupportGarciniaLeanQueue","state-code":"10","state":"Being offered a call","transaction-order":"8024366540302","trigger":"agent-data","clientId":"7c60f675-fff8-400e-ae8b-b731363da228"}' to 'az-data-ready'
  5. 2017-04-25T14:03:44.150Z - debug: event agent-talking arrived with data { '0': '{"tenant":"TriangleIB","campaign-name":"HardwireSupportGarciniaLean","call-type-code":"5","call-type":"Inbound","agent-name":"InFocu528","state-time":"42850.585928","session-id":"TCPA1-STG1_inbound_42850_4190790162_4615","telephone-number":"7272553886","ice-queue":"HardwireSupportGarciniaLeanQueue","state-code":"6","state":"Talking","transaction-order":"802436116923809","trigger":"agent-data","clientId":"7c60f675-fff8-400e-ae8b-b731363da228"}' }
  6. 'session-id': 'TCPA1-STG1_inbound_42850_4190790162_4615',
  7. 2017-04-25T14:03:44.153Z - debug: event agent-status-message arrived with data { '0': '{"tenant":"TriangleIB","campaign-name":"HardwireSupportGarciniaLean","call-type-code":"5","call-type":"Inbound","agent-name":"InFocu528","state-time":"42850.585928","session-id":"TCPA1-STG1_inbound_42850_4190790162_4615","telephone-number":"7272553886","ice-queue":"HardwireSupportGarciniaLeanQueue","state-code":"6","state":"Talking","transaction-order":"802436116923809","trigger":"agent-data","clientId":"7c60f675-fff8-400e-ae8b-b731363da228"}' }
  8. 2017-04-25T14:03:44.153Z - debug: nobel-redis-mq: pushing '{"tenant":"TriangleIB","campaign-name":"HardwireSupportGarciniaLean","call-type-code":"5","call-type":"Inbound","agent-name":"InFocu528","state-time":"42850.585928","session-id":"TCPA1-STG1_inbound_42850_4190790162_4615","telephone-number":"7272553886","ice-queue":"HardwireSupportGarciniaLeanQueue","state-code":"6","state":"Talking","transaction-order":"802436116923809","trigger":"agent-data","clientId":"7c60f675-fff8-400e-ae8b-b731363da228"}' to 'az-data-ready'
  9. '21d27a60-b6c4-426c-8e2d-7cbc6705393c': '{"uuid":"21d27a60-b6c4-426c-8e2d-7cbc6705393c","ani":"7272553886","dnis":"4152870059","type":"inbound","projectId":"8f2a39a2-38ae-11e6-b458-0e2a874bc883","clientId":"3656660c-e18d-11e5-b1e7-22000a9898e1","agentAnswered":"true","acdCall":"true","sytelCall":"false","abandoned":"false","lifecycle":[{"action":"channel-create","time":"2017-04-25T14:03:34.017Z"},{"action":"channel-bridge","time":"2017-04-25T14:03:34.280Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","serverType":"ivr","ivrName":"CS Generic Greeting "},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.157Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","ivrName":"CS Generic Greeting "},{"action":"channel-enqueue","time":"2017-04-25T14:03:43.315Z","skills":"Hardwire,GarciniaLean","queueName":"HWIUSDiet"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.318Z","serverAddress":"52.7.232.122","serverName":"acd-engine","serverType":"acd"},{"action":"channel-dequeue","time":"2017-04-25T14:03:43.687Z","iceAddress":"HardwireSupportGarciniaLeanQueue","iceAgent":"InFocu528","iceTenant":"TriangleIB","iceCampaign":"HardwireSupportGarciniaLean"},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.942Z","serverAddress":"52.7.232.122","serverName":"acd-engine"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.965Z","serverAddress":"208.64.5.206","serverName":"ice","serverType":"ice"},{"action":"channel-answer","time":"2017-04-25T14:03:44.151Z","iceTenant":"TriangleIB","iceAgent":"InFocu528","iceCampaign":"HardwireSupportGarciniaLean","iceQueue":"HardwireSupportGarciniaLeanQueue"}],"sessionId":"TCPA1-STG1_inbound_42850_4190790162_4615","agentName":"InFocu528","agentQueue":"HardwireSupportGarciniaLeanQueue"}',
  10. '21d27a60-b6c4-426c-8e2d-7cbc6705393c': '{"uuid":"21d27a60-b6c4-426c-8e2d-7cbc6705393c","ani":"7272553886","dnis":"4152870059","type":"inbound","projectId":"8f2a39a2-38ae-11e6-b458-0e2a874bc883","clientId":"3656660c-e18d-11e5-b1e7-22000a9898e1","agentAnswered":"true","acdCall":"true","sytelCall":"false","abandoned":"false","lifecycle":[{"action":"channel-create","time":"2017-04-25T14:03:34.017Z"},{"action":"channel-bridge","time":"2017-04-25T14:03:34.280Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","serverType":"ivr","ivrName":"CS Generic Greeting "},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.157Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","ivrName":"CS Generic Greeting "},{"action":"channel-enqueue","time":"2017-04-25T14:03:43.315Z","skills":"Hardwire,GarciniaLean","queueName":"HWIUSDiet"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.318Z","serverAddress":"52.7.232.122","serverName":"acd-engine","serverType":"acd"},{"action":"channel-dequeue","time":"2017-04-25T14:03:43.687Z","iceAddress":"HardwireSupportGarciniaLeanQueue","iceAgent":"InFocu528","iceTenant":"TriangleIB","iceCampaign":"HardwireSupportGarciniaLean"},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.942Z","serverAddress":"52.7.232.122","serverName":"acd-engine"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.965Z","serverAddress":"208.64.5.206","serverName":"ice","serverType":"ice"},{"action":"channel-answer","time":"2017-04-25T14:03:44.151Z","iceTenant":"TriangleIB","iceAgent":"InFocu528","iceCampaign":"HardwireSupportGarciniaLean","iceQueue":"HardwireSupportGarciniaLeanQueue"}],"sessionId":"TCPA1-STG1_inbound_42850_4190790162_4615","agentName":"InFocu528","agentQueue":"HardwireSupportGarciniaLeanQueue"}',
  11. 2017-04-25T14:04:17.208Z - debug: event agent-status-message arrived with data { '0': '{"tenant":"TriangleIB","campaign-name":"HardwireSupportGarciniaLean","call-type-code":"5","call-type":"Inbound","agent-name":"InFocu528","state-time":"42850.586311","session-id":"TCPA1-STG1_inbound_42850_4190790162_4615","telephone-number":"7272553886","ice-queue":"HardwireSupportGarciniaLeanQueue","state-code":"7","state":"In Wrap","transaction-order":"802469174443966","trigger":"agent-data","clientId":"7c60f675-fff8-400e-ae8b-b731363da228"}' }
  12. 2017-04-25T14:04:17.208Z - debug: nobel-redis-mq: pushing '{"tenant":"TriangleIB","campaign-name":"HardwireSupportGarciniaLean","call-type-code":"5","call-type":"Inbound","agent-name":"InFocu528","state-time":"42850.586311","session-id":"TCPA1-STG1_inbound_42850_4190790162_4615","telephone-number":"7272553886","ice-queue":"HardwireSupportGarciniaLeanQueue","state-code":"7","state":"In Wrap","transaction-order":"802469174443966","trigger":"agent-data","clientId":"7c60f675-fff8-400e-ae8b-b731363da228"}' to 'az-data-ready'
  13. '21d27a60-b6c4-426c-8e2d-7cbc6705393c': '{"uuid":"21d27a60-b6c4-426c-8e2d-7cbc6705393c","ani":"7272553886","dnis":"4152870059","type":"inbound","projectId":"8f2a39a2-38ae-11e6-b458-0e2a874bc883","clientId":"3656660c-e18d-11e5-b1e7-22000a9898e1","abandoned":"false","lifecycle":[{"action":"channel-create","time":"2017-04-25T14:03:34.017Z"},{"action":"channel-bridge","time":"2017-04-25T14:03:34.280Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","serverType":"ivr","ivrName":"CS Generic Greeting "},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.157Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","ivrName":"CS Generic Greeting "},{"action":"channel-enqueue","time":"2017-04-25T14:03:43.315Z","skills":"Hardwire,GarciniaLean","queueName":"HWIUSDiet"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.318Z","serverAddress":"52.7.232.122","serverName":"acd-engine","serverType":"acd"},{"action":"channel-dequeue","time":"2017-04-25T14:03:43.687Z","iceAddress":"HardwireSupportGarciniaLeanQueue","iceAgent":"InFocu528","iceTenant":"TriangleIB","iceCampaign":"HardwireSupportGarciniaLean"},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.942Z","serverAddress":"52.7.232.122","serverName":"acd-engine"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.965Z","serverAddress":"208.64.5.206","serverName":"ice","serverType":"ice"},{"action":"channel-answer","time":"2017-04-25T14:03:44.151Z","iceTenant":"TriangleIB","iceAgent":"InFocu528","iceCampaign":"HardwireSupportGarciniaLean","iceQueue":"HardwireSupportGarciniaLeanQueue"},{"action":"channel-hangup","time":"2017-04-25T14:04:17.745Z","hangupParty":"agent"}],"sessionId":"TCPA1-STG1_inbound_42850_4190790162_4615"}',
  14. '21d27a60-b6c4-426c-8e2d-7cbc6705393c': '{"uuid":"21d27a60-b6c4-426c-8e2d-7cbc6705393c","ani":"7272553886","dnis":"4152870059","type":"inbound","projectId":"8f2a39a2-38ae-11e6-b458-0e2a874bc883","clientId":"3656660c-e18d-11e5-b1e7-22000a9898e1","abandoned":"false","lifecycle":[{"action":"channel-create","time":"2017-04-25T14:03:34.017Z"},{"action":"channel-bridge","time":"2017-04-25T14:03:34.280Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","serverType":"ivr","ivrName":"CS Generic Greeting "},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.157Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","ivrName":"CS Generic Greeting "},{"action":"channel-enqueue","time":"2017-04-25T14:03:43.315Z","skills":"Hardwire,GarciniaLean","queueName":"HWIUSDiet"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.318Z","serverAddress":"52.7.232.122","serverName":"acd-engine","serverType":"acd"},{"action":"channel-dequeue","time":"2017-04-25T14:03:43.687Z","iceAddress":"HardwireSupportGarciniaLeanQueue","iceAgent":"InFocu528","iceTenant":"TriangleIB","iceCampaign":"HardwireSupportGarciniaLean"},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.942Z","serverAddress":"52.7.232.122","serverName":"acd-engine"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.965Z","serverAddress":"208.64.5.206","serverName":"ice","serverType":"ice"},{"action":"channel-answer","time":"2017-04-25T14:03:44.151Z","iceTenant":"TriangleIB","iceAgent":"InFocu528","iceCampaign":"HardwireSupportGarciniaLean","iceQueue":"HardwireSupportGarciniaLeanQueue"},{"action":"channel-hangup","time":"2017-04-25T14:04:17.745Z","hangupParty":"agent"}],"sessionId":"TCPA1-STG1_inbound_42850_4190790162_4615"}',
  15. '21d27a60-b6c4-426c-8e2d-7cbc6705393c': '{"uuid":"21d27a60-b6c4-426c-8e2d-7cbc6705393c","ani":"7272553886","dnis":"4152870059","type":"inbound","projectId":"8f2a39a2-38ae-11e6-b458-0e2a874bc883","clientId":"3656660c-e18d-11e5-b1e7-22000a9898e1","abandoned":"false","lifecycle":[{"action":"channel-create","time":"2017-04-25T14:03:34.017Z"},{"action":"channel-bridge","time":"2017-04-25T14:03:34.280Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","serverType":"ivr","ivrName":"CS Generic Greeting "},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.157Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","ivrName":"CS Generic Greeting "},{"action":"channel-enqueue","time":"2017-04-25T14:03:43.315Z","skills":"Hardwire,GarciniaLean","queueName":"HWIUSDiet"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.318Z","serverAddress":"52.7.232.122","serverName":"acd-engine","serverType":"acd"},{"action":"channel-dequeue","time":"2017-04-25T14:03:43.687Z","iceAddress":"HardwireSupportGarciniaLeanQueue","iceAgent":"InFocu528","iceTenant":"TriangleIB","iceCampaign":"HardwireSupportGarciniaLean"},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.942Z","serverAddress":"52.7.232.122","serverName":"acd-engine"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.965Z","serverAddress":"208.64.5.206","serverName":"ice","serverType":"ice"},{"action":"channel-answer","time":"2017-04-25T14:03:44.151Z","iceTenant":"TriangleIB","iceAgent":"InFocu528","iceCampaign":"HardwireSupportGarciniaLean","iceQueue":"HardwireSupportGarciniaLeanQueue"},{"action":"channel-hangup","time":"2017-04-25T14:04:17.745Z","hangupParty":"agent"}],"sessionId":"TCPA1-STG1_inbound_42850_4190790162_4615"}',
  16. 2017-04-25T14:05:03.273Z - debug: event outcome-ready arrived with data { '0': '{"state-time":"42850.586844","tenant":"TriangleIB","campaign-name":"HardwireSupportGarciniaLean","session-id":"TCPA1-STG1_inbound_42850_4190790162_4615","telephone-number":"7272553886","data":"<MagicXMLDocument xmlns=\\"http://www.sytelco.com/SCC/CM\\"><r/></MagicXMLDocument>","agent-outcome":"175","reason-code":"10","reason":"Connected","agent-name":"InFocu528","recording-path":"F:/sytel/rec/TriangleIB/HardwireSupportGarciniaLean/bcdb9b9f-65e4-43be-aa1b-9a65328e2523.wa_","inbound":"","dialed-number":"4152870059","group-address":"HardwireSupportGarciniaLeanQueue","transaction-order":"802515240185402","trigger":"outcome-data","recordingPath":"http://208.64.5.209/recordings/F../sytel/rec/TriangleIB/HardwireSupportGarciniaLean/bcdb9b9f-65e4-43be-aa1b-9a65328e2523.wav","clientId":"7c60f675-fff8-400e-ae8b-b731363da228"}' }
  17. 'session-id': 'TCPA1-STG1_inbound_42850_4190790162_4615',
  18. I N B O U N D C O N S O L I D A T E D:{"uuid":"21d27a60-b6c4-426c-8e2d-7cbc6705393c","ani":"7272553886","dnis":"4152870059","type":"inbound","projectId":"8f2a39a2-38ae-11e6-b458-0e2a874bc883","clientId":"3656660c-e18d-11e5-b1e7-22000a9898e1","abandoned":"false","lifecycle":[{"action":"channel-create","time":"2017-04-25T14:03:34.017Z"},{"action":"channel-bridge","time":"2017-04-25T14:03:34.280Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","serverType":"ivr","ivrName":"CS Generic Greeting "},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.157Z","serverAddress":"52.205.22.101","serverName":"ivr-engine","ivrName":"CS Generic Greeting "},{"action":"channel-enqueue","time":"2017-04-25T14:03:43.315Z","skills":"Hardwire,GarciniaLean","queueName":"HWIUSDiet"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.318Z","serverAddress":"52.7.232.122","serverName":"acd-engine","serverType":"acd"},{"action":"channel-dequeue","time":"2017-04-25T14:03:43.687Z","iceAddress":"HardwireSupportGarciniaLeanQueue","iceAgent":"InFocu528","iceTenant":"TriangleIB","iceCampaign":"HardwireSupportGarciniaLean"},{"action":"channel-unbridge","time":"2017-04-25T14:03:43.942Z","serverAddress":"52.7.232.122","serverName":"acd-engine"},{"action":"channel-bridge","time":"2017-04-25T14:03:43.965Z","serverAddress":"208.64.5.206","serverName":"ice","serverType":"ice"},{"action":"channel-answer","time":"2017-04-25T14:03:44.151Z","iceTenant":"TriangleIB","iceAgent":"InFocu528","iceCampaign":"HardwireSupportGarciniaLean","iceQueue":"HardwireSupportGarciniaLeanQueue"},{"action":"channel-hangup","time":"2017-04-25T14:04:17.745Z","hangupParty":"agent"},{"action":"channel-outcome","time":"2017-04-25T14:05:03.274Z","agentOutcome":"175","recordingPath":"http://208.64.5.209/recordings/F../sytel/rec/TriangleIB/HardwireSupportGarciniaLean/bcdb9b9f-65e4-43be-aa1b-9a65328e2523.wav"}],"sessionId":"TCPA1-STG1_inbound_42850_4190790162_4615","transactionId":802515244506008}
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