Ravi Kiran(10:09:12 AM): Agent name : Ravi kiran
email : stoller@erols.com
Credit amount : $15
Issue : Cx would like to get discount apart from the 7 days free trial.
Durga Perabhattula(10:21:42 AM): Agent name: Durga P
Chat ID: 724618158251335766
Email ID: salcina0417@yahoo.com
Reason: Cx reg to cancel the account..cx came in last month to cancel the acocunt..agent( vs2099) that he canceled the account..but the account is not canceled and cx got charged for this month again..so canceled the acount and refunded with $40.00 from my end...
Durga Perabhattula(11:05:22 AM): Agent name: Durga P
Chat ID: 724336683894315970
Email ID: preferredsubcontractor@gmail.com
Reason: Cx reg bill adjustement since cx do not have the cw locals and came for credit on the account;...so processed one month free service on the account and educ about it
Credits : $20.00
Praveen Reddy(11:16:54 AM): Agent name: Praveen reddy
Email Id: kfoster@att.net
chat ID: 746010257066413591
issue: cx reg there should have been a note on my account that I shouldn’t have gotten charged for feb. I did. Since December I’ve supposed to got a free month and every month they charge my card. I want feb refunded and to be done with it. I have to get on her and talk to y’all every month. And they always make it to where the next month is free and I end up getting charged. Just refund it..processed 43.04
refund: $43.04
Saitarun Nagula(11:21:17 AM):


Email:cdeleon59@gmail.com
Chat ID:724618158890247332
Concern:sounds issues on Samsung applied $10 credit for the inconvenience.

Nikhil Kumar(12:39:44 PM): Agent name: Nikhil
Email Id:blznsun2004@yahoo.com
chat ID: 745728781896293108
issue:Cx canceled the account on the bill cycle date// educated the cx about it// processed the half refund 20// as the cx do not want to use the service at all// due to the locals issue// as the cx said I want to come//
refund: $20.00
Ravi Kiran(1:13:49 PM):  has invited  to the group.
1:13:52 PM -  Shravani Samanapally (24/7 CUSTOMER, INC) has joined the meeting
Shravani Samanapally(1:14:05 PM): Agnt name: Nikhil
Email : annlewis98@gmail.com
Chat ID: 743758457803337290
Amount: $32.10
Issue: customer was promised that he could get the credit or refund and helped
Praveen Reddy(1:25:20 PM): Agent name: Sumanth
Email Id: tll7md@gmail.com
cp ID: 181001236841918
chat ID: 744039932537625507
issue: cx reg to cancel my account and I want a full refund..canceled and processed 40
refund: $40
Saitarun Nagula(3:58:13 PM): Email:hassgbdf@dslextreme.com
Chat ID:743758458068614920
Concern:unaware of the account cancellation and refund.$40 unaware of the account


Ravi Kiran(4:08:37 PM):
Agent name : Sumanth
email : rcastle_cpa@yahoo.com
credit amount : $42.80
Issue : Billing, cx canceled the account on the date of billing and got charged after canceling, hence would like to get refund. Hence process the refund of $42.80