Scott	Fri, 05/03/19 12:49:40 pm UTC

Hello. Thank you for contacting customer service. And how may I assist you today?




 	gwalento@gmail.com	12:49:47 pm

hi
Hello, I have a problem:
my bank account was a burglary
the bank has already blocked all the cards
please cancel orders
65611753
65611324
65610202
65576837

these are not my orders




 	Scott	12:50:46 pm

okay




 	gwalento@gmail.com	12:50:59 pm


I live in Poland and not in the USA




 	Scott	12:51:30 pm

okay




 	gwalento@gmail.com	12:52:15 pm


thank you for the cancellation

can you give me logs when this person ordered it and skas logged in?

I will report the matter to the police and I will be grateful for such data




 	Scott	12:53:24 pm

sorry for the inconvenience caused to you




 	gwalento@gmail.com	12:54:11 pm


ok, will I see in the panel that orders have been canceled?

because I will also want to present it as evidence




 	Scott	01:00:58 pm

order is successfully cancelled




 	gwalento@gmail.com	01:01:16 pm

all odrers ?
orders *




 	Scott	01:02:45 pm

2nd one is not cancelled
because its not confirmed yet
once it is confirmed , then after we will go for cancellation




 	gwalento@gmail.com	01:03:57 pm

ok I am waiting for confirmation and write again to cancel it
How long will it take before funds will be returned to your account?




 	Scott	01:04:22 pm

The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below:

: 48-72 hours

We will email you once we completed the refund.




 	gwalento@gmail.com	01:04:41 pm

ok and this 65611324
Order Submitted
May/03/2019 05:01:23
2
Payment Confirmed
May/03/2019 05:01:25
3
Order Processing
May/03/2019 05:02:38

the panel appears as confirmed

can you also cancel them?




 	Scott	01:05:23 pm

okay
give me a minute




 	gwalento@gmail.com	01:05:31 pm

ok




 	Scott	01:09:04 pm

it is done
cancellation is confirmed within 24 hours for this




 	gwalento@gmail.com	01:10:19 pm


ok thank you and I am waiting for confirmation of payment to order 65611753 as soon as the confirmation will be written about the cancellation.

Thank you again for quick action




 	Scott	01:11:32 pm

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