Set(%Lifecycles,
    default => {
        initial         => [ 'new' ],
        active          => [ 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment'],
        inactive        => [ 'resolved', 'Dispatched', 'rejected', 'deleted' ],

        defaults => {
            on_create => 'new',
            on_merge  => 'resolved',
            approved  => 'open',
            denied    => 'rejected',
            reminder_on_open     => 'open',
            reminder_on_resolve  => 'resolved',
        },

        transitions => {
            ""       => [qw(new open resolved)],

            # from   => [ to list ],
            new      => ['open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'resolved', 'Dispatched', 'rejected', 'deleted'],
            open     => ['new', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'resolved', 'Dispatched', 'rejected', 'deleted'],
            stalled  => ['new', 'open', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'rejected', 'resolved', 'Dispatched', 'deleted'],
            awCollec => ['new', 'open', 'stalled', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'rejected', 'resolved', 'Dispatched', 'deleted'],
            awUnit   => ['new', 'open', 'stalled', 'Awaiting Collection', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'rejected', 'resolved', 'Dispatched', 'deleted'],
            unitrecd => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'rejected', 'resolved', 'Dispatched', 'deleted'],
            fmipActi => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'rejected', 'resolved', 'Dispatched', 'deleted'],
            awAuth   => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'rejected', 'resolved', 'Dispatched', 'deleted'],
            awEucl   => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'rejected', 'resolved', 'Dispatched', 'deleted'],
            awGSX    => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'rejected', 'resolved', 'Dispatched', 'deleted'],
            awParts  => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Repair Complete', 'Awaiting Shipment', 'rejected', 'resolved', 'Dispatched', 'deleted'],
            repCompl => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Awaiting Shipment', 'rejected', 'resolved', 'Dispatched', 'deleted'],
            awShipme => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts',  'Repair Complete' , 'rejected', 'resolved', 'Dispatched', 'deleted'],
            resolved => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'Dispatched', 'rejected', 'deleted'],
            dispatch => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts',  'Repair Complete', 'Awaiting Shipment', 'rejected', 'resolved', 'deleted'],
            rejected => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'resolved', 'Dispatched', 'deleted'],
            deleted  => ['new', 'open', 'stalled', 'Awaiting Collection', 'Awaiting Unit', 'Unit Received / Diagnostics', 'FMIP Active / Passcode Required','Awaiting Authorisation','Awaiting EUCL', 'Awaiting GSX', 'Awaiting Parts', 'Repair Complete', 'Awaiting Shipment', 'rejected', 'Dispatched', 'resolved'],
        },
        rights => {
            '* -> deleted'  => 'DeleteTicket',
            '* -> *'        => 'ModifyTicket',
        },
        actions => [
            'new -> open'      => { label  => 'Open It', update => 'Respond' }, # loc{label}
            'new -> resolved'  => { label  => 'Resolve', update => 'Comment' }, # loc{label}
            'new -> rejected'  => { label  => 'Reject',  update => 'Respond' }, # loc{label}
            'new -> deleted'   => { label  => 'Delete',                      }, # loc{label}
            'open -> stalled'  => { label  => 'Stall',   update => 'Comment' }, # loc{label}
            'open -> resolved' => { label  => 'Resolve', update => 'Comment' }, # loc{label}
            'open -> rejected' => { label  => 'Reject',  update => 'Respond' }, # loc{label}
            'stalled -> open'  => { label  => 'Open It',                     }, # loc{label}
            'resolved -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
            'rejected -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
            'deleted -> open'  => { label  => 'Undelete',                    }, # loc{label}
        ],
    },
# don't change lifecyle of the approvals, they are not capable to deal with
# custom statuses
    approvals => {
        initial         => [ 'new' ],
        active          => [ 'open', 'stalled' ],
        inactive        => [ 'resolved', 'rejected', 'deleted' ],

        defaults => {
            on_create => 'new',
            on_merge => 'resolved',
            reminder_on_open     => 'open',
            reminder_on_resolve  => 'resolved',
        },

        transitions => {
            ''       => [qw(new open resolved)],

            # from   => [ to list ],
            new      => [qw(open stalled resolved rejected deleted)],
            open     => [qw(new stalled resolved rejected deleted)],
            stalled  => [qw(new open rejected resolved deleted)],
            resolved => [qw(new open stalled rejected deleted)],
            rejected => [qw(new open stalled resolved deleted)],
            deleted  => [qw(new open stalled rejected resolved)],
        },
        rights => {
            '* -> deleted'  => 'DeleteTicket',
            '* -> rejected' => 'ModifyTicket',
            '* -> *'        => 'ModifyTicket',
        },
        actions => [
            'new -> open'      => { label  => 'Open It', update => 'Respond' }, # loc{label}
            'new -> resolved'  => { label  => 'Resolve', update => 'Comment' }, # loc{label}
            'new -> rejected'  => { label  => 'Reject',  update => 'Respond' }, # loc{label}
            'new -> deleted'   => { label  => 'Delete',                      }, # loc{label}
            'open -> stalled'  => { label  => 'Stall',   update => 'Comment' }, # loc{label}
            'open -> resolved' => { label  => 'Resolve', update => 'Comment' }, # loc{label}
            'open -> rejected' => { label  => 'Reject',  update => 'Respond' }, # loc{label}
            'stalled -> open'  => { label  => 'Open It',                     }, # loc{label}
            'resolved -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
            'rejected -> open' => { label  => 'Re-open', update => 'Comment' }, # loc{label}
            'deleted -> open'  => { label  => 'Undelete',                    }, # loc{label}
        ],
    },
);