- <html><head><link rel=stylesheet href=https://www.selfmgmt.com/css/base.css type=text/css><title>ID# 205386643992 for Gene Locklin on March 3, 2012</title><meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"></head><body bgcolor=#c0c0c0><br><!--Title Page--><center><table height=820 width=650 border=0 cellpadding=0 cellspacing=1 bgcolor=black><tr><td><table height=820 width=650 border=0 cellpadding=1 cellspacing=0 bgcolor=white><tr><td valign=top align=center><br><br><br><br><br><img src=https://www.selfmgmt.com/images/logos/smg.gif><br><br><br><br><h1>ContactCenterPro™</h1><h3> </h3><img src=https://www.selfmgmt.com/images/profiles/qsp.gif><br><br><b>Personal Feedback<br><br>for Gene Locklin March 3, 2012</b><br><br><br><table width=400 cellspacing=0 cellpadding=0><tr><td><b>Contents</b></td><td align=right><b>Page</b></td></tr><tr><td colspan=2><hr size=1 color=black></td></tr><tr valign=top><td>General Recommendations</td><td align=right>1</td></tr><tr valign=top><td>What to Seek & Avoid in Your Career Path</td><td align=right>2</td></tr><tr valign=top><td>Summary of Strengths</td><td align=right>3</td></tr><tr valign=top><td>Communication Style</td><td align=right>5</td></tr><tr valign=top><td>Self-Confidence & Lifestyle Management</td><td align=right>6</td></tr><tr valign=top><td>Career Building Attitudes</td><td align=right>7</td></tr><tr><td colspan=2><hr size=1 color=black></td></tr></table><br><table width=560><tr><td><span class=smalltext>The Customer Care Profile is designed to provide you with real information about yourself that you can use. By identifying and understanding your personal strengths, you will be able to take advantage of them in both your personal and professional activities. This profile will provide you with suggestions on how to do that and help you identify growth areas as well. We trust you will find this information useful and wish you every success.<br>John C. Marshall, Ph.D.</span></td></tr></table><br><b>ID# 205386643992 for Gene Locklin on March 3, 2012</b><br><br><span class=copyright>©2007 Selection Testing Consultants International, Quality Profiles Ltd.</span></td></tr></table></td></tr></table></center><div class="pagebreak"> </div><center><center><table width=650 border=0 cellpadding=0 cellspacing=1 bgcolor=black><tr><td><table width=650 border=0 cellpadding=0 cellspacing=0 bgcolor=white><tr><td><table width=100% border=0 cellpadding=5 cellspacing=0 bgcolor=#005ABD><tr> <td> <font color=#FFFFFF><b>ContactCenterPro™</b> (ID# 205386643992 for Gene Locklin on March 3, 2012)</font></td> <td valign=bottom align=right><font color=#FFFFFF><b>Page 1</b></font> </td></tr></table></td></tr><tr><td><table marker=1 align=center width=97% border=0 height=842><tr valign=top><td><br><center><u><b>GENERAL RECOMMENDATIONS</b></u></center><br><b>An Overview of Your Customer Care Profile</b><hr size=1><span class=8pt>Your overall profile shows that you would be well suited to a career that balances established, well-planned work objectives with your goals. You would prefer a career that provides you with the opportunity to manage and monitor your own progress within it. Your best fit would be in a relatively structured career path that provides suitable guidelines and a clearly demarcated route to more senior roles. Working towards well-defined goals as an individual within a team or working within a support/service organization would be good fits for you. Explore the realities of any new career direction with someone already in that career.</span><br><br><b>Your Most Effective Self-management Style</b><hr size=1><span class=8pt>You tend to balance initiating your own activity with responding to the needs of others. You have the potential to become a good self-manager with some coaching on such issues as planning and executing your daily activity, self-evaluation and developing the ability to motivate yourself consistently.</span><br><br><b>Your Motivational Structure</b><hr size=1><span class=8pt>You would be described as relaxed, loyal, dependable and client oriented. You are very comfortable working towards your long-term goals. You would be able to perform most effectively in a familiar, well-defined role that allowed you to take advantage of your expertise and ability to pay attention to client needs.</span><br><br><b>Your Preferred Approach to Being a Team Member or Team Leader</b><hr size=1><span class=8pt>You integrate well with relatively structured organizations and teams that are systematic and procedural but allow for individual initiative. You will be most effective in a career path that includes well-defined projects where you can operate as a team member who occasionally takes on a leadership role.</span><br><br><b>Your Preferred Social Interaction Style</b><hr size=1><span class=8pt>You are generally sociable, friendly and outgoing. You build relationships easily and are generally quite comfortable in a role that requires building relationships and a fair amount of interaction with other people.</span><br><br><b>Your Technical/Practical Orientation</b><hr size=1><span class=8pt>You would be described as analytical, practical and logical. You are comfortable in situations that combine both technical and non-technical issues and would enjoy a certain amount of analysis and problem solving in your work. You would be comfortable working on projects where your technical contributions are complemented by other team members.</span><br><br><b>Your Feelings about Self-Confidence and Managing Stress</b><hr size=1><span class=8pt>You show a very high level of self-confidence at this time. You believe that you are dealing very competently with most situations and you are not afraid to take responsibility for your own performance. You expect to succeed.</span><br><br><span class=8pt>You appear to manage your energy and deal with stress quite well. You will be able to work to deadlines and manage difficult situations and demanding users without suffering the negative effects of stress. Pressure and the ability to cope with stress effectively should even enhance your performance in challenging situations.</span><br><br></td></tr></table></td></tr><tr bgcolor=silver><td align=center><span class=copyright>©2007 Selection Testing Consultants International, Quality Profiles Ltd.</span></td></tr></table></td></tr></table></center><div class="pagebreak"> </div><center><center><table width=650 border=0 cellpadding=0 cellspacing=1 bgcolor=black><tr><td><table width=650 border=0 cellpadding=0 cellspacing=0 bgcolor=white><tr><td><table width=100% border=0 cellpadding=5 cellspacing=0 bgcolor=#005ABD><tr> <td> <font color=#FFFFFF><b>ContactCenterPro™</b> (ID# 205386643992 for Gene Locklin on March 3, 2012)</font></td> <td valign=bottom align=right><font color=#FFFFFF><b>Page 2</b></font> </td></tr></table></td></tr><tr><td><table marker=1 align=center width=97% border=0 height=842><tr valign=top><td><br><center><u><b>WHAT TO SEEK & AVOID IN YOUR CAREER PATH</b></u></center><br><br><center><u><b>Career Path Characteristics to Seek</b></u></center><br><ul><li>Look for projects and career paths that provide you with the opportunity to use your own initiative. Situations that allow you to plan and execute your own activity and manage your own career are best for you. A management system that facilitates and provides coaching would suit you.<br><br><li>Seek career situations that take advantage of your technical knowledge and provide you with the opportunity to be creative. Be sure that any technical environment will provide training and technical specialists to deal with issues beyond your level of expertise.<br><br><li>Look for a career path that provides structure in which you will feel able to grow. You would be most comfortable in an environment that permits change. Seek an organization that provides an opportunity to work independently within a team environment.<br><br><li>Look for an environment which balances regular contact with clients, users and your peer group while giving you the opportunity to work on technical or support issues as well.<br><br><li>Look for a career path that balances servicing the needs of clients and customers with meeting your own goals. Seek a career that provides mixture of long-term goals with real social value and short-term performance goals so that you will be able to achieve on a regular basis as you work toward your longer-term goals.<br><br></ul><br><center><u><b>Career Path Characteristics to Avoid</b></u></center><br><ul><li>Avoid career situations with very 'hands-on' types of management or those that are overly structured. Avoid situations where you cannot plan your own activities.<br><br><li>Avoid careers where your role would focus exclusively on highly technical issues or the development of very complex products and systems. Avoid roles that do not provide any variety or opportunity for creativity.<br><br><li>Avoid both overly structured and unstructured environments. You enjoy some structure and guidelines but would be uncomfortable with too much or too little.<br><br><li>Avoid situations that do not provide opportunities to interact with others on a regular basis. Avoid career paths that are primarily public relations.<br><br><li>Avoid career paths that do not focus on people and service. You feel good about treating other people well and will be most comfortable in a career that provides a sense of social value. Avoid highly intense 'bottom-line' driven situations.</ul></td></tr></table></td></tr><tr bgcolor=silver><td align=center><span class=copyright>©2007 Selection Testing Consultants International, Quality Profiles Ltd.</span></td></tr></table></td></tr></table></center><div class="pagebreak"> </div><center><center><table width=650 border=0 cellpadding=0 cellspacing=1 bgcolor=black><tr><td><table width=650 border=0 cellpadding=0 cellspacing=0 bgcolor=white><tr><td><table width=100% border=0 cellpadding=5 cellspacing=0 bgcolor=#005ABD><tr> <td> <font color=#FFFFFF><b>ContactCenterPro™</b> (ID# 205386643992 for Gene Locklin on March 3, 2012)</font></td> <td valign=bottom align=right><font color=#FFFFFF><b>Page 3</b></font> </td></tr></table></td></tr><tr><td><table marker=1 align=center width=97% border=0 height=842><tr valign=top><td><br><center><u><b>SUMMARY OF STRENGTHS</b></u></center><br><b>Self-Management</b><hr size=1>You would be described as competitive, enterprising, assertive and goal oriented. At times you may find new and different ways to reach your personal and work objectives and you can be self-evaluative of your performance. With appropriate training, you would find that for many aims, objectives or requirements, you would be able to develop your own plan, manage your time and focus your effort on a daily basis to reach those goals.You have the potential to become a good self-manager. Build your strengths in such issues as self-evaluation, developing the ability to self motivate and directing your own activities more effectively. You would be well suited to most environments that balance responsiveness to internal or external client and organizational needs combined with the need to plan and execute other tasks and activities. You will likely work well with a manager or project leader who provides clear guidance and coaches without being overly directive.<br><br><u>Coaching Suggestions</u><br><br><ul><li>Use your initiative to get ahead of your plan when you have completed all of your work.<li>Make a habit of planning your daily activity and reviewing it on a daily basis.<li>Demonstrate your ability to work effectively on your own so that you can make effective use of time spent with management. (Managers like to coach effort rather than monitor activity)<li>Review your weekly goals before committing to them but remember that you must live up to your commitments.<li>If you find your workload is too heavy, either discuss it with your management and provide alternative targets which you can meet or try to view it as a challenge which will help with your organizational skills.</ul><br><b>Motivational Profile</b><hr size=1>You are concerned primarily about the well-being and needs of others and only secondarily are comfortable working towards your own goals. You would be described as relaxed, loyal, co-operative, dependable and service oriented. You would be able to perform most effectively in a familiar, well-defined role that allowed you to take advantage of your expertise and ability to pay attention to client needs. You would be most satisfied in a career in which you contributed significantly to delivering a product or service that has a real societal value.<br><br><u>Coaching Suggestions</u><br><br><ul><li>Outline your long-term goals and identify the things you need to achieve regularly in order to meet them.<li>Treat all client issues and your own goals with a sense of urgency by making a note of them and reminding yourself of their status on a daily basis.<li>List the little things that need to be done to meet your goals and refer to the list as you complete the items.<li>Focus on what you are able to accomplish on a daily basis and make certain that you do those things consistently.<li>Make a commitment to your daily goals and if you find that you are not meeting them on a regular basis, evaluate whether your goals should be revised or whether you have been doing all that you can to achieve them.</ul><br></td></tr></table></td></tr><tr bgcolor=silver><td align=center><span class=copyright>©2007 Selection Testing Consultants International, Quality Profiles Ltd.</span></td></tr></table></td></tr></table></center><div class="pagebreak"> </div><center><center><table width=650 border=0 cellpadding=0 cellspacing=1 bgcolor=black><tr><td><table width=650 border=0 cellpadding=0 cellspacing=0 bgcolor=white><tr><td><table width=100% border=0 cellpadding=5 cellspacing=0 bgcolor=#005ABD><tr> <td> <font color=#FFFFFF><b>ContactCenterPro™</b> (ID# 205386643992 for Gene Locklin on March 3, 2012)</font></td> <td valign=bottom align=right><font color=#FFFFFF><b>Page 4</b></font> </td></tr></table></td></tr><tr><td><table marker=1 align=center width=97% border=0 height=842><tr valign=top><td><br><center><u><b>SUMMARY OF STRENGTHS (continued)</b></u></center><br><b>Environmental Fit (Team Orientation)</b><hr size=1>You would be described as cooperative, obliging, efficient and conscientious. You can function effectively in a group that is well-organized but allows room for your individual initiative. You will accept early supervision along with training but will expect less supervision after gaining the relevant experience. You will integrate well with organizations and systems that are relatively structured. You will evaluate the processes and may offer your suggestions for improvement when you think it is appropriate.<br><br><u>Coaching Suggestions</u><br><br><ul><li>Look for well-defined opportunities that will provide you with clear guidelines and growth.<li>Take advantage of your co-operative nature by making a regular contribution to meeting team goals.<li>Build versatility by adding to your skill set and learning other roles in your organization.<li>Look for areas where you can demonstrate team leadership.</ul><br><b>Comfort with Conflict</b><hr size=1>You are like the majority of the population who are comfortable with some conflict but would prefer to avoid it whenever possible.<br><br><u>Coaching Suggestions</u><br><br><ul><li>Remain calm and focused on the important issues when in a conflict situation.<li>Investigate conflict resolution strategies.<li>Avoid losing your composure in situations where there is conflict.</ul><br></td></tr></table></td></tr><tr bgcolor=silver><td align=center><span class=copyright>©2007 Selection Testing Consultants International, Quality Profiles Ltd.</span></td></tr></table></td></tr></table></center><div class="pagebreak"> </div><center><center><table width=650 border=0 cellpadding=0 cellspacing=1 bgcolor=black><tr><td><table width=650 border=0 cellpadding=0 cellspacing=0 bgcolor=white><tr><td><table width=100% border=0 cellpadding=5 cellspacing=0 bgcolor=#005ABD><tr> <td> <font color=#FFFFFF><b>ContactCenterPro™</b> (ID# 205386643992 for Gene Locklin on March 3, 2012)</font></td> <td valign=bottom align=right><font color=#FFFFFF><b>Page 5</b></font> </td></tr></table></td></tr><tr><td><table marker=1 align=center width=97% border=0 height=842><tr valign=top><td><br><center><u><b>COMMUNICATION STYLE</b></u></center><br><b>Social Orientation</b><hr size=1>You are generally sociable, friendly and outgoing. You have little difficulty in building relationships and are generally comfortable with other people. You should be able to work well in an environment where there is regular contact with new customers or with a well-established client base.<br><br><u>Coaching Suggestions</u><br><br><ul><li>Evaluate your strengths as a listener. Make certain that, as a rule, you let people explain themselves thoroughly before offering your views.<li>Evaluate your performance as both a listener and a contributor at meetings with users, clients and peers. Do you respond to others or follow your own agenda?<li>Work on public speaking through community service or by taking formal courses.<li>When making a presentation, work on such skills as timing, breaking the ice with humorous remarks and speaking directly to members of the audience.</ul><br><b>Analytical Orientation</b><hr size=1>You are comfortable in situations that combine both technical and non-technical issues. You would enjoy a certain amount of analysis and problem solving in your work but not exclusively. You might be willing to attend training sessions and would enjoy getting to know all of the basics that are needed to perform the job effectively but would not necessarily regard extra training as an incentive.<br><br><u>Coaching Suggestions</u><br><br><ul><li>Look for projects and assignments where there is a balance between using your analytical skills and dealing with clients and other people.<li>Seek projects that make use of your existing technical strengths while you develop a strategy to improve yourself in the areas of critical importance to the organization.<li>Make certain that you are familiar with the key competencies you will need to grow within your career path and the industry.<li>Review your technical development strategy with an experienced mentor.</ul><br></td></tr></table></td></tr><tr bgcolor=silver><td align=center><span class=copyright>©2007 Selection Testing Consultants International, Quality Profiles Ltd.</span></td></tr></table></td></tr></table></center><div class="pagebreak"> </div><center><center><table width=650 border=0 cellpadding=0 cellspacing=1 bgcolor=black><tr><td><table width=650 border=0 cellpadding=0 cellspacing=0 bgcolor=white><tr><td><table width=100% border=0 cellpadding=5 cellspacing=0 bgcolor=#005ABD><tr> <td> <font color=#FFFFFF><b>ContactCenterPro™</b> (ID# 205386643992 for Gene Locklin on March 3, 2012)</font></td> <td valign=bottom align=right><font color=#FFFFFF><b>Page 6</b></font> </td></tr></table></td></tr><tr><td><table marker=1 align=center width=97% border=0 height=842><tr valign=top><td><br><center><u><b>SELF-CONFIDENCE & LIFESTYLE MANAGEMENT</b></u></center><br><b>Self-Confidence</b><hr size=1>You show a very high level of self-confidence at this time. You believe that you are dealing very competently with most situations and you are not afraid to take responsibility for your own performance. You expect success in virtually everything that you attempt.<br><br><u>Coaching Suggestions</u><br><br><ul><li>Build on your self-confidence and continue to feel good about yourself.<li>Continue to feel responsible for your performance because you can make an impact.<li>Commit to achieving and exceeding agreed-upon job performance goals.<li>Confidence is good but be careful to avoid the appearance of arrogance.</ul><br><b>Lifestyle Management</b><hr size=1>You appear to manage your energy and deal with stress very well. You will be able to work to deadlines and manage difficult situations and demanding users without suffering the negative effects of stress. Pressure and the ability to cope with stress effectively should even enhance your performance in challenging situations.<br>* The ability to adapt and cope effectively with stress can be a large asset in any business environment, particularly one filled with demanding users and clients. You may become helpful as a resource to help others learn stress coping strategies.<br><br><u>Coaching Suggestions</u><br><br><ul><li>Identify and understand your own stress coping techniques so you can use them in other situations.<li>Continue to manage stressful situations as challenges that you can meet.<li>Share your stress coping strategies with others if they ask.<li>Good diet and exercise strategies will help you continue to manage your energy effectively.</ul><br></td></tr></table></td></tr><tr bgcolor=silver><td align=center><span class=copyright>©2007 Selection Testing Consultants International, Quality Profiles Ltd.</span></td></tr></table></td></tr></table></center><div class="pagebreak"> </div><center><center><table width=650 border=0 cellpadding=0 cellspacing=1 bgcolor=black><tr><td><table width=650 border=0 cellpadding=0 cellspacing=0 bgcolor=white><tr><td><table width=100% border=0 cellpadding=5 cellspacing=0 bgcolor=#005ABD><tr> <td> <font color=#FFFFFF><b>ContactCenterPro™</b> (ID# 205386643992 for Gene Locklin on March 3, 2012)</font></td> <td valign=bottom align=right><font color=#FFFFFF><b>Page 7</b></font> </td></tr></table></td></tr><tr><td><table marker=1 align=center width=97% border=0 height=842><tr valign=top><td><br><center><u><b>CAREER BUILDING ATTITUDES</b></u></center><br><b>Approach to Networking/Self-Promotion</b><hr size=1>You are generally quite comfortable in meeting new people and creating a larger network of associates and friends. You would also enjoy the challenge of promoting yourself in your natural market. To accomplish this, you should be involved with a variety of social and business groups at both the formal and informal levels. This would help you develop a sales career or any other career where marketing and promoting your company or yourself is important.<br><br><u>Coaching Suggestions</u><br><br><ul><li>You may be interested in considering a sales or marketing career. Your overall approach to networking and self-promotion is consistent with the attitudes of successful sales people and those who are comfortable networking and promoting products and themselves.<li>When combined with strong self-management skills, motivation to succeed financially and good communication skills, your approach to networking can create many new opportunities.</ul><br><b>Listening Skills</b><hr size=1>You demonstrate the potential to listen very effectively while in conversation with others. You are likely to listen to others attentively, which will enable you to better understand and relate to others. Your approach to listening should help you in developing good interpersonal relationships with a variety of individuals that you will encounter while consulting. People who listen well can be very effective consultants because good listeners assure the client that they are being heard. You would be well-suited for positions that involve interaction with clients, peers or others.<br><br><u>Coaching Suggestions</u><br><br><ul><li>Your approach to listening is an asset while interacting with clients, peers or others. You may be an effective coach for those who need development in their listening style.<li>Take advantage of your strengths as a listener when dealing with difficult clients as you may be able to gather information and gain trust where others have been unable to do so.</ul><br></td></tr></table></td></tr><tr bgcolor=silver><td align=center><span class=copyright>©2007 Selection Testing Consultants International, Quality Profiles Ltd.</span></td></tr></table></td></tr></table></center>
Don't like ads? PRO users don't see any ads ;-)
Text below is selected. Please press Ctrl+C to copy to your clipboard. (⌘+C on Mac)
create a new version of this paste
RAW Paste Data