[16:07:06]Anna Mo.: Hello, you've contacted Live Support!
[16:07:22]Anna Mo.: Ketan, may I know please the order ID?
[16:07:52]Ketan: #1469743
[16:08:08]Anna Mo.: Thank you, please let me check it.
[16:08:12]Ketan: SSL ID is 3815237
[16:10:33]Anna Mo.: Ketan, as I can see the certificate has been issued.
[16:10:40]Anna Mo.: Now it needs to be installed.
[16:10:58]Ketan: Yes it has been issed but when I am trying to install in my server
[16:11:02]Ketan: it is not allowing me to install
[16:11:16]Ketan: It is saying that it needs to install in server where CSR was generated
[16:11:22]Ketan: I am trying in the same server
[16:11:25]Ketan: though it is not allowing
[16:11:34]Anna Mo.: May I know please the error you get?
[16:11:47]Ketan: So I thouhgt let me try again to generate the CSR again
[16:12:03]Ketan: I do not see any option to reissue the ssl
[16:12:22]Anna Mo.: Do you get RSA private key and certificate mismatch error?
[16:13:13]Ketan: It is showing me a message
[16:13:58]Ketan: Cannot find the certificate request that is associated with this certificate file. A certificate request must be completed on the same computer where the request was generated
[16:14:46]Anna Mo.: Please follow more detailed instruction for certificate installation: https://support.comodo.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=95
[16:15:19]Ketan: I am following the same steps
[16:15:25]Ketan: if you have team viewer
[16:15:27]Ketan: I can show you now
[16:15:48]Ketan: also I am installing on the same server from where CSR was generated
[16:15:57]Ketan: It was generated few mins back
[16:16:44]Anna Mo.: Please make sure that RSA private key and certificate match: https://www.sslchecker.com/matcher
[16:19:15]Ketan: It is saying CSR does not match SSL
[16:20:30]Anna Mo.: Please try to find the RSA private key generated with CSR code for certificate activcation
[16:20:36]Anna Mo.: *activation
[16:20:38]Ketan: any luck?
[16:20:50]Ketan: I just created one file
[16:20:55]Ketan: which I have as csr
[16:21:34]Ketan: can you reset all and create ssl again based on new CSR I will provide
[16:22:15]Anna Mo.: Ketan, please generate a new CSR code and a new RSA private key will be generated as well and
[16:22:21]Anna Mo.: reissue certificate.
[16:22:36]Ketan: how do I reissue certificate?
[16:22:54]Ketan: also in IIS 7 I do not see any where for a new RSA private key
[16:22:58]Ketan: it is just a wizard
[16:24:11]Anna Mo.: For certificate reissue you need to click on <Reissue> button and
[16:24:26]Anna Mo.: proceed with the steps of activation.
[16:25:07]Anna Mo.: You can find more detailed instruction at
[16:25:08]Anna Mo.: https://support.comodo.com/index.php?_m=knowledgebase&_a=view&parentcategoryid=33
[16:25:14]Ketan: ok I will manage rest
[16:26:11]Ketan: dhile reissuing
[16:26:15]Ketan: while reissuing
[16:26:31]Ketan: I am selecting web server as Microsoft Internet Information Server
[16:26:40]Ketan: is that correct selection for IIS 7.5?
[16:27:05]Anna Mo.: Yes, you may choose it.
[16:27:25]Ketan: what is best option to select as webs server for IIS 7.5?
[16:27:33]Ketan: as you said you "May"
[16:27:39]Ketan: so I am consfused
[16:28:02]Anna Mo.: You need to choose server type the certificate to be installed on.
[16:28:34]Ketan: I have IIS 7.5
[16:28:37]Ketan: It is not in the list
[16:29:45]Anna Mo.: So choose <Microsoft Information Server> for server type.
[16:32:21]Ketan: ok
[16:34:46]Anna Mo.: Ketan, please feel free to let me know if you need any assistance with certificate reissue.
[16:37:50]Ketan: hey
[16:37:54]Ketan: I followed the same steps
[16:37:58]Ketan: and it has same error again
[16:39:09]Anna Mo.: Please try again to install certificate with the correct RSA private key and certificate.
[16:39:37]Ketan: This seems to be frustrating now
[16:39:44]Ketan: When you say correct RSA
[16:39:47]Ketan: what does this mean?
[16:39:57]Ketan: I am just following the wizard in the IIS 7
[16:40:18]Anna Mo.: I mean RSA private key that is generated with CSR code.
[16:40:55]Ketan: Which RSA Key
[16:41:14]Ketan: the SSL wizard is showing me option to seelect the cryptopgraphic seervice provide
[16:41:33]Ketan: I am select Microsoft RSA SChannel Cryptographic Provider from the dropdown
[16:41:54]Ketan: this is exactly same as shown in the kb article below
[16:41:54]Ketan: https://support.comodo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=1193&nav=0,33
[16:42:09]Ketan: I am following the EXACT steps
[16:42:14]Anna Mo.: Thank you, one moment please.
[16:42:21]Ketan: I did this second time and same error
[16:42:25]Ketan: this is a pain now
[16:42:58]Anna Mo.: Ketan, I am trying to assist you, please allow me some more time for investigation.
[16:44:17]Ketan: I am heading away from my desk
[16:44:33]Anna Mo.: Please try to retrieve RSA private key: http://msdn.microsoft.com/en-us/library/2w117ede.ASPX
[16:44:36]Ketan: can you drop me email at ketan@planetventures.co.uk when done?
[16:45:16]Ketan: This is long article with some programing
[16:45:21]Ketan: What should i do with this?
[16:45:24]Ketan: and where to use it?
[16:46:13]Ketan: I have install the same sort of certificated from SSLS and never faced issue like this
[16:46:25]Anna Mo.: You need to choose the 'Exporting and Importing an RSA Key Container' article,
[16:46:23]Ketan: it was straight forward like I kust did
[16:46:25]Ketan: just
[16:47:17]Ketan: why this is not straight forward?
[16:47:35]Ketan: Why cant I do this like it explained in your article?
[16:47:47]Ketan: can you email me the exact steps which I have to follow?
[16:47:53]Ketan: then I will try again
[16:49:26]Anna Mo.: Ketan, I am going to resend you the instruction to email.
[16:50:02]Ketan: Please send me cut to cut details which I have to follow
[16:50:10]Ketan: I do not like to retake on this again
[16:50:21]Ketan: it is costing me much on my time for silly thing
[16:50:32]Ketan: Please give me ticket number which I can follow further
[16:50:47]Ketan: As I do not like to explain same issue again to someone else
[16:50:55]Anna Mo.: Sure, I am creating it now.
[16:54:28]Anna Mo.: Ketan, I have sent you email to ketan@planetventures.co.uk

[16:54:36]Anna Mo.: Ticket ID IZV-202-71271
[17:30:31]Ketan: Let me check
[17:31:20]Anna Mo.: Sure please.
[17:32:04]Ketan: I am still confused
[17:35:00]Ketan: I am not sure why we have to follow the article from the microsoft?
[17:35:19]Ketan: I never did this kind of steps before while installing the SSL from you guys
[17:36:14]Anna Mo.: Unfortunately I can not assist you with certificate installation, please follow more detailed instruction I have provided you with.
[17:41:26]Ketan: This is seems to be little disaster
[17:41:40]Ketan: I am not asking for the help to install the certificate
[17:42:09]Ketan: I am asking that why I have not been asked to have same steps before while installed certificates from you guys
[17:43:10]Anna Mo.: Ketan, please follow the instructions more carefully.
[18:08:09]Ketan: How would I use this key?
[18:08:16]Ketan: created from the steps
[18:08:33]Anna Mo.: Thank you for getting back.
[18:08:55]Anna Mo.: RSA private key is required for installation.
[18:08:56]Ketan: ?
[18:09:41]Ketan: How to use this?
[18:09:48]Ketan: From where I will select that?
[18:09:53]Ketan: during the installation
[18:10:06]Anna Mo.: Certificate installation requires RSA private key.
[18:10:11]Ketan: I am really wasting my time
[18:10:20]Ketan: I never seen complicated SSL installation like this
[18:10:28]Ketan: Can you give me steps for the IIS 7.5?
[18:10:47]Ketan: else I would like to cancel the account and refund back
[18:10:58]Anna Mo.: One moment please.
[18:11:14]Ketan: can you also pass this chat to your renior?
[18:11:24]Ketan: I would like to talk your senior
[18:11:31]Ketan: I guess I have misguided
[18:14:01]Anna Mo.: Ketan, please try to press "F5" to refresh the list of server certificates.
[18:15:34]Ketan: I see 2 certificates
[18:16:16]Ketan: I do not see any name of the certificate
[18:16:20]Ketan: name is blank
[18:16:31]Ketan: this seems to be Major bug
[18:17:06]Anna Mo.: Ok, as far as I understand one certificate is an initial and the second one is reissued.
[18:17:20]Ketan: How would I come to know that which ine is valid?
[18:17:22]Ketan: one
[18:17:35]Ketan: also Name is blank
[18:17:47]Ketan: and why should I follow the instructions for the RSA generation?
[18:18:11]Ketan: Can you please pass this chat to your supirior?
[18:19:02]Anna Mo.: One moment please.
[18:21:17]Ketan: Why the name of certificate is blank?
[18:20:25]Anton Ku.: Hello Ketan, I am the team lead of current shift. Please give me few minutes to review your previous conversation.