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  1. Back of the envelop estimate of cost savings for the decreasing number of calls to SF311
  2. The decreasing call volume is reported as primarily due to a reduction in SFMTA transit calls as a result of better on line access to MTA data[A]
  3.  
  4.         Avg daily calls Annual Calls    YOY % Change    YOY Annual Calls        $/call  Savings
  5. Apr-11  8,586           3,133,890       -                      
  6. Apr-12  6,720           2,452,800       -21.7%          (681,090)               1.96[B]  $(1,334,936)
  7.                                        
  8. Sources:
  9. [A]http://sfcontroller.org/Modules/ShowDocument.aspx?documentid=3234
  10. [B]http://bit.ly/MLm8Uh
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