Advertisement
Not a member of Pastebin yet?
Sign Up,
it unlocks many cool features!
- Given the user has not authenticated,
- We look for member records with a phone number matching the Caller ID.
- If we find none, then we ask for the phone number. [1]
- If we find the number is associated with cards of more than one
- processor, then we ask for the card type. [2]
- Otherwise, we ask for confirmation of the detected phone number. [3]
- Given we have identified the caller's card type,
- We check the system forwarding setting.
- If the setting is in the default mode,
- We check if the call is required to go to the CARD.com call center.
- If not, we split the calls:
- 70% of calls got to a prerecorded message.
- 30% of calls continue to be routed to a call center...
- We check if the CARD.com Call Center is available for calls
- (Aka, Business Hours, not Holiday, and under capacity.)
- If so, we check if the callers card type is known to be FIS
- If so, we forward to the CARD.com FIS customer's queue.
- If not, we forward to the CARD.com Unknown customer queue.
- If the CARD.com Call Center is not available,
- We check the callers processor type.
- If the processor is FIS, we forward to the FIS Call Center.
- If the processor is I2C, we forward to the I2C Call Center.
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement