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  1. System Error
  2.  
  3. A system error has occurred.
  4.  
  5. Please try submitting this problem via the Support Request Page
  6.  
  7. Otherwise, please create a support issue on our support system at http://support.atlassian.com with the following information:
  8.  
  9.    1. a description of your problem
  10.    2. cut & paste the error and system information found below
  11.    3. attach the application server log file ( /usr/local/jira/data/atlassian-jira.log )
  12.  
  13. Cause:
  14. java.lang.OutOfMemoryError: Java heap space
  15.  
  16. Stack Trace: [hide]
  17.  
  18. java.lang.OutOfMemoryError: Java heap space
  19.  
  20. Referer URL: http://platypus.connectux.com:8080/secure/Dashboard.jspa
  21.  
  22. Build Information:
  23. Uptime : N/A
  24. Edition : enterprise
  25. Version : 4.0.2
  26. Build Number : 472
  27. Build Date : Sun Feb 14 00:00:00 CET 2010
  28. Atlassian Partner : null
  29. Installation Type : Standalone
  30. Server ID : BJAZ-JHG9-RYZV-BG3C
  31.  
  32. Server Information:
  33. Application Server: Apache Tomcat/5.5.28
  34. Servlet Version: 2.4
  35.  
  36. File Paths:
  37. Location of entityengine.xml: file:/opt/jira402/atlassian-jira/WEB-INF/classes/entityengine.xml
  38. Location of atlassian-jira.log: /usr/local/jira/data/atlassian-jira.log
  39.  
  40. Memory Information:
  41. Total Memory: 239 MB
  42. Free Memory: 14 MB
  43. Used Memory: 225 MB
  44. Total PermGen Memory: 256 MB
  45. Free PermGen Memory: 140 MB
  46. Used PermGen Memory: 115 MB
  47.  
  48. System Information:
  49. System Date : Monday, 22 Mar 2010
  50. System Time : 09:01:54 +0100
  51. Current Working Directory : /usr/local/jira/data
  52. Java Version : 1.6.0_12
  53. Java Vendor : Sun Microsystems Inc.
  54. JVM Version : 1.0
  55. JVM Vendor : Sun Microsystems Inc.
  56. JVM Implementation Version : 11.2-b01
  57. Java Runtime : Java(TM) SE Runtime Environment
  58. Java VM : Java HotSpot(TM) 64-Bit Server VM
  59. User Name : jira
  60. User Timezone : Europe/Amsterdam
  61. User Locale : English (United States)
  62. System Encoding : UTF-8
  63. Operating System : Linux 2.6.26-2-amd64
  64. OS Architecture : amd64
  65. Application Server Container :
  66. Database type : mysql
  67. Database JNDI address : java:comp/env/jdbc/JiraDS
  68. Database URL : Hidden
  69. Database version : 5.0.51a-24+lenny3
  70. Database driver : MySQL-AB JDBC Driver mysql-connector-java-5.1.12 ( Revision: ${bzr.revision-id} )
  71. External user management : OFF
  72. Crowd integration : OFF
  73. JVM Input Arguments : -Djava.util.logging.config.file=/opt/jira402/conf/logging.properties -XX:MaxPermSize=256m -Xms128m -Xmx256m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.endorsed.dirs=/opt/jira402/common/endorsed -Dcatalina.base=/opt/jira402 -Dcatalina.home=/opt/jira402 -Djava.io.tmpdir=/opt/jira402/temp
  74.  
  75. Language Info:
  76. Installed languages:    Catalan (Spain)
  77. Chinese (China)
  78. Chinese (Taiwan)
  79. Czech (Czech Republic)
  80. Danish (Denmark)
  81. Dutch (Belgium)
  82. English (UK)
  83. English (United States)
  84. French (France)
  85. German (Germany)
  86. German (Switzerland)
  87. Hungarian (Hungary)
  88. Italian (Italy)
  89. Japanese (Japan)
  90. Norwegian (Norway)
  91. Polish (Poland)
  92. Portuguese (Brazil)
  93. Russian (Russia)
  94. Slovak (Slovakia)
  95. Spanish (Spain)
  96. Turkish (Turkey)
  97. Default language:       English (United States) - System Default
  98.  
  99. Request Information:
  100. - Request URL: http://platypus.connectux.com:8080/500page.jsp
  101. - Scheme: http
  102. - Server: platypus.connectux.com
  103. - Port: 8080
  104. - URI: /500page.jsp
  105. - Context Path:
  106. - - Servlet Path: /500page.jsp
  107. - - Path Info: null
  108. - - Query String:
  109.  
  110. Request Attributes
  111. - javax.servlet.forward.request_uri : /secure/admin/jira/ViewLookAndFeel.jspa
  112. - javax.servlet.forward.context_path :
  113. - javax.servlet.forward.servlet_path : /secure/admin/jira/ViewLookAndFeel.jspa
  114. - javax.servlet.forward.path_info : /500page.jsp
  115. - os_securityfilter_already_filtered : true
  116. - jira.request.time.micros : 156
  117. - atlassian.core.seraph.original.url : /secure/admin/jira/ViewLookAndFeel.jspa
  118. - javax.servlet.error.servlet_name : action
  119. - com.atlassian.gzipfilter.GzipFilter_already_filtered : true
  120. - loginfilter.already.filtered : true
  121. - com.atlassian.johnson.filters.JohnsonFilter_already_filtered : true
  122. - jira.webwork.generic.dispatcher : webwork.dispatcher.GenericDispatcher@4d30b83d
  123. - com.atlassian.jira.web.filters.accesslog.AccessLogFilter_already_filtered : true
  124. - javax.servlet.error.message :
  125. - webwork.result : Value stack =========== ===========
  126. - jira.request.username : abhinav
  127. - webwork.request_uri : /secure/admin/jira/ViewLookAndFeel.jspa
  128. - com.atlassian.jira.web.filters.RequestCleanupFilter_already_filtered : true
  129. - javax.servlet.error.request_uri : /secure/admin/jira/ViewLookAndFeel.jspa
  130. - webwork.valuestack.head : com.atlassian.jira.web.action.admin.ViewLookAndFeel@780375c6
  131. - jira.request.id : 32351x8964x1
  132. - jira.webwork.cleanup : false
  133. - javax.servlet.error.status_code : 500
  134. - ASESSIONID : 195wn3k
  135. - jira.request.start.millis : 1269244751509
  136. - com.atlassian.jira.web.filters.ActionCleanupDelayFilter : true
  137. - webwork.view_uri : /secure/admin/jira/views/lookandfeel.jsp
  138. - com.atlassian.core.filters.HeaderSanitisingFilter_already_filtered : true
  139. - jira.request.assession.id : 195wn3k
  140. - __sitemesh__filterapplied : true
  141. - javax.servlet.error.exception : javax.servlet.ServletException: Java heap space
  142.  
  143. Request Logging
  144. 0 log statements generated by this request:
  145.  
  146. Listeners
  147.  - GreenHopper Listener (com.pyxis.greenhopper.jira.customfields.GreenHopperCTFIndexer)
  148.  - Issue Cache Listener (com.atlassian.jira.event.listeners.cache.IssueCacheListener)
  149.  - Issue Index Listener (com.atlassian.jira.event.listeners.search.IssueIndexListener)
  150.  - Mail Listener (com.atlassian.jira.event.listeners.mail.MailListener)
  151.  
  152. Services
  153.  - Backup Service (com.atlassian.jira.service.services.export.ExportService)
  154.    - Delay: 720 minutes
  155.    - USEZIP: Zip
  156.    - USE_DEFAULT_DIRECTORY: true
  157.  - Mail Queue Service (com.atlassian.jira.service.services.mail.MailQueueService)
  158.    - Delay: 1 minutes
  159.  - Service Provider Token Remover (com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService)
  160.    - Delay: 480 minutes
  161.    - pluginJobName: Service Provider Token Remover
  162.  
  163. Plugins
  164.  - Admin Menu Sections 1.0 - Plugin by Atlassian
  165.    - Enabled
  166.  - Apache HttpClient OSGi bundle 4.0 - Plugin by Apache Software Foundation
  167.    - Enabled
  168.  - Apache HttpCore OSGi bundle 4.0 - Plugin by Apache Software Foundation
  169.    - Enabled
  170.  - Atlassian Gadgets OAuth Service Provider Plugin 1.1.2 - Plugin by Atlassian
  171.    - Enabled
  172.  - Atlassian OAuth Admin Plugin 1.0.8 - Plugin by Atlassian
  173.    - Enabled
  174.  - Atlassian OAuth Consumer Plugin 1.0.8 - Plugin by Atlassian
  175.    - Enabled
  176.  - Atlassian OAuth Consumer SPI 1.0.8 - Plugin by Atlassian
  177.    - Enabled
  178.  - Atlassian OAuth Service Provider Plugin 1.0.8 - Plugin by Atlassian
  179.    - Enabled
  180.  - Atlassian OAuth Service Provider SPI 1.0.8 - Plugin by Atlassian
  181.    - Enabled
  182.  - Atlassian REST - Module Types 1.0.5 - Plugin by Atlassian
  183.    - Enabled
  184.  - Atlassian Template Renderer API 1.0.5 - Plugin by Atlassian
  185.    - Enabled
  186.  - Atlassian Template Renderer Velocity 1.6 Plugin 1.0.5 - Plugin by Atlassian
  187.    - Enabled
  188.  - Atlassian UI Plugin 1.2.4 - Plugin by Atlassian
  189.    - Enabled
  190.  - BND Library 0.0.255 - Plugin by aQute SARL http://www.aQute.biz
  191.    - Enabled
  192.  - Content Link Resolvers Plugin 1.0 - Plugin by Atlassian
  193.    - Enabled
  194.  - Custom Field Types & Searchers 1.0 - Plugin by Atlassian
  195.    - Enabled
  196.  - Embedded Gadgets Plugin 1.1.2 - Plugin by Atlassian
  197.    - Enabled
  198.  - FishEye Plugin 3.0.15 - Plugin by Atlassian Software Systems
  199.    - Enabled
  200.  - Gadget Dashboard Plugin 1.1.2 - Plugin by Atlassian
  201.    - Enabled
  202.  - Gadget Directory Plugin 1.1.2 - Plugin by Atlassian
  203.    - Enabled
  204.  - Gadget Renderer Plugin 1.1.2 - Plugin by Atlassian
  205.    - Enabled
  206.  - Gadget Spec Publisher Plugin 1.1.2 - Plugin by Atlassian
  207.    - Enabled
  208.  - GreenHopper 4.3 - Plugin by Atlassian
  209.    - Enabled
  210.  - ICU4J 3.8.0.1 - Plugin by Atlassian Pty Ltd
  211.    - Enabled
  212.  - Issue Operations Plugin 1.0 - Plugin by Atlassian
  213.    - Enabled
  214.  - Issue Tab Panels Plugin 1.0 - Plugin by Atlassian
  215.    - Enabled
  216.  - Issue Views Plugin 1.0 - Plugin by Atlassian
  217.    - Enabled
  218.  - JDOM DOM Processor 1.0.0 - Plugin by SpringSource
  219.    - Enabled
  220.  - JIRA Activity Stream Plugin 3.0.14 - Plugin by Atlassian
  221.    - Enabled
  222.  - JIRA Bamboo Plugin 4.0 - Plugin by Atlassian Software Systems Pty Ltd
  223.    - Enabled
  224.  - JIRA Footer 1.0 - Plugin by Atlassian
  225.    - Enabled
  226.  - JIRA Gadgets Plugin 4.0.2 - Plugin by Atlassian
  227.    - Enabled
  228.  - JIRA OAuth Consumer SPI Plugin 4.0.2 - Plugin by Atlassian
  229.    - Enabled
  230.  - JIRA OAuth Service Provider SPI Plugin 4.0.2 - Plugin by Atlassian
  231.    - Enabled
  232.  - JIRA REST Plugin 4.0.2 - Plugin by Atlassian
  233.    - Enabled
  234.  - JQL Functions 1.0 - Plugin by Atlassian
  235.    - Enabled
  236.  - JSON Library 20070829.0.0.1 - Plugin by Atlassian Pty Ltd
  237.    - Enabled
  238.  - Joda-Time 1.6 - Plugin by null
  239.    - Enabled
  240.  - Links Hierarchy Reports 0.7.6 - Plugin by Pyxis technologies inc.
  241.    - Enabled
  242.  - Neko HTML 1.9.12.1 - Plugin by Atlassian Pty Ltd
  243.    - Enabled
  244.  - Portlets Plugin 1.0 - Plugin by Atlassian
  245.    - Enabled
  246.  - Preset Filters Sections 1.0 - Plugin by Atlassian
  247.    - Enabled
  248.  - Project Panels Plugin 1.0 - Plugin by Atlassian
  249.    - Enabled
  250.  - Project Role Actors Plugin 1.0 - Plugin by Atlassian
  251.    - Enabled
  252.  - ROME, RSS and atOM utilitiEs for Java 1.0 - Plugin by Sun Microsystems
  253.    - Enabled
  254.  - ROME: RSS/Atom syndication and publishing tools 0.9.0 - Plugin by SpringSource
  255.    - Enabled
  256.  - RPC JIRA Plugin 4.0.2-1 - Plugin by Atlassian
  257.    - Enabled
  258.  - Renderer Component Factories Plugin 1.0 - Plugin by Atlassian
  259.    - Enabled
  260.  - Renderer Plugin 1.0 - Plugin by Atlassian
  261.    - Enabled
  262.  - Reports Plugin 1.0 - Plugin by Atlassian
  263.    - Enabled
  264.  - Shared Application Access Layer API 2.0.14.1 - Plugin by Atlassian
  265.    - Enabled
  266.  - Shared Application Access Layer JIRA Plugin 2.0.14.1 - Plugin by Atlassian Software Systems
  267.    - Enabled
  268.  - Top Navigation Bar 1.0 - Plugin by Atlassian
  269.    - Enabled
  270.  - User Format 1.0 - Plugin by Atlassian
  271.    - Enabled
  272.  - User Navigation Bar Sections 1.0 - Plugin by Atlassian
  273.    - Enabled
  274.  - User Profile Links 1.0 - Plugin by Atlassian
  275.    - Enabled
  276.  - View Project Operations Sections 1.0 - Plugin by Atlassian
  277.    - Enabled
  278.  - Web Resources Plugin 1.0 - Plugin by Atlassian
  279.    - Enabled
  280.  - Webwork Plugin 1.0 - Plugin by Atlassian
  281.    - Enabled
  282.  - Wiki Renderer Macros Plugin 1.0 - Plugin by Atlassian
  283.    - Enabled
  284.  - Workflow Plugin 1.0 - Plugin by Atlassian
  285.    - Enabled
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