Advertisement
Mattism78

Amazon Conversation

Oct 25th, 2016
276
0
Never
Not a member of Pastebin yet? Sign Up, it unlocks many cool features!
text 8.99 KB | None | 0 0
  1. 5:23 AM PDT Devyani Vinodbhai(Amazon): Hello, my name is Devyani Vinodbhai. I'm here to help you today.
  2. Thank you for being a Prime member.
  3. 05:24 AM PDT Nicole: It is my pleasure. I am contacting you in regards to getting an item price matched
  4. 05:25 AM PDT Devyani Vinodbhai: Could you help me with order number ?
  5. 05:26 AM PDT Nicole: I have not placed order yet. I wanted to make sure the price would be matched
  6. https://www.amazon.com/Samsung-UN65KS8000-65-Inch-Ultra-Smart/dp/B01C5TFNSM/ref=sr_1_1?ie=UTF8&qid=1473250885&sr=8-1&keywords=UN65KS8000
  7. That is the item
  8. http://imgur.com/neKZDLO
  9. That is the screenshot of the price I want to get matched
  10. 05:29 AM PDT Devyani Vinodbhai: Let me check this for you.
  11. 05:34 AM PDT Devyani Vinodbhai: Thank you for your patience.
  12. 05:34 AM PDT Nicole: No problem
  13. 05:34 AM PDT Devyani Vinodbhai: A member of our specialist team will be the perfect person to help you with this. Let me connect you to a member of our team. It will only take a moment.
  14. 05:35 AM PDT Calyn(Amazon): Hello, this is Calyn. I'm more than happy to assist you today. I'm terribly sorry that you were transferred. I hope this will be your last stop, Nicole. I hope you are good?
  15. 05:35 AM PDT Nicole: I'm doing well, thank you.
  16. 05:36 AM PDT Calyn: Great! So if I am correct you'd like to Price Match a TV?
  17. 05:36 AM PDT Nicole: That is correct.
  18. 05:37 AM PDT Calyn: Thank you for confirming this with me. I will be sure to look into this for you. May I please ask you to provide the order number you're referring to and the link of the TV?
  19. 05:37 AM PDT Nicole: I have the item in my cart. I am waiting for price match to check out.
  20. https://www.amazon.com/gp/product/B01C5TFNSM/ref=ox_sc_act_title_1?ie=UTF8&psc=1&smid=ATVPDKIKX0DER
  21. That is the item
  22. 05:38 AM PDT Nicole: http://imgur.com/neKZDLO
  23. That is the screenshot with the price
  24. 05:39 AM PDT Calyn: Thank you for bringing this to my attention.
  25. May I please have a few moments to review this Price Match for you?
  26. 05:39 AM PDT Nicole: Sure thing
  27. 05:42 AM PDT Calyn: Thank you for all your patience, I truly appreciate it. I am still looking through this for you. I will only be a moment longer.
  28. 05:44 AM PDT Calyn: Thank you once again for holding, just to confirm, you;d like to Price match the UN65KS8000 with the Class KS8000 8-Series?
  29. you'd*
  30. 05:45 AM PDT Nicole: Yes
  31. 05:47 AM PDT Calyn: Thank you for confirming, with Price matching, both TV's need to be the exact same. The one on the screenshot is a different series. Is this okay with you?
  32. 05:47 AM PDT Nicole: Yes
  33. 05:48 AM PDT Calyn: Great. I will be more than happy to Price Match the TV if you're able to find the exact same series on an eligible competing website. Thank you so much for the patience you have extended out to me today. Is there anything else I can possibly assist you with today?
  34.  
  35. 05:49 AM PDT Nicole: I searched amazon and got the exact match, that's what I added to my cart
  36. UN65KS8000FXZA
  37. That is in your item description on Amazon. That is the model that I linked to you via samsung
  38. 05:50 AM PDT Calyn: Ahh I see this on my end. My apologies, the description name is different, however the model is the same.
  39. 05:50 AM PDT Nicole: Correct
  40. 05:51 AM PDT Calyn: Thank you for confirming this with me. Since the order has not been placed, I'm unable to Price Match, however if you place the order, we will credit your original payment method for the price difference. You'll see the refund on your next billing statement. Will this work for you?
  41. 05:52 AM PDT Nicole: Yes that will work. I will place the order today.
  42. Can you please email me a copy of the conversation in the event that I need to reference it later for the refund?
  43. 05:54 AM PDT Calyn: Yes, certainly! There is an option to receive a copy once the chat is closed. However I can assure you that you are eligible for the Price match. :) I will also send you a copy of the chat and add a note regarding our chat. Is this okay with you?
  44. 05:54 AM PDT Nicole: Perfect. Thank you very much for your assistance in this matter.
  45. 05:55 AM PDT Calyn: You're most welcome, thank you so much for assisting me with the TV model, I feel like I had a blond moment there. Haha. Apologies once again for that moment, Nicole. Is there anything else I can possibly assist you with today?
  46.  
  47. 05:55 AM PDT Nicole: No, that takes care of everything. Thank you.
  48. 05:55 AM PDT Calyn: Great! I hope you have a lovely day further, take care. Thank you for contacting Amazon. Please click on the "End Chat" to close this window.
  49. 05:56 AM PDT Nicole: You as well.
  50. 05:23 AM PDT Devyani Vinodbhai(Amazon): Hello, my name is Devyani Vinodbhai. I'm here to help you today.
  51. Thank you for being a Prime member.
  52. 05:24 AM PDT Nicole: It is my pleasure. I am contacting you in regards to getting an item price matched
  53. 05:25 AM PDT Devyani Vinodbhai: Could you help me with order number ?
  54. 05:26 AM PDT Nicole: I have not placed order yet. I wanted to make sure the price would be matched
  55. https://www.amazon.com/Samsung-UN65KS8000-65-Inch-Ultra-Smart/dp/B01C5TFNSM/ref=sr_1_1?ie=UTF8&qid=1473250885&sr=8-1&keywords=UN65KS8000
  56. That is the item
  57. http://imgur.com/neKZDLO
  58. That is the screenshot of the price I want to get matched
  59. 05:29 AM PDT Devyani Vinodbhai: Let me check this for you.
  60. 05:34 AM PDT Devyani Vinodbhai: Thank you for your patience.
  61. 05:34 AM PDT Nicole: No problem
  62. 05:34 AM PDT Devyani Vinodbhai: A member of our specialist team will be the perfect person to help you with this. Let me connect you to a member of our team. It will only take a moment.
  63. 05:35 AM PDT Calyn(Amazon): Hello, this is Calyn. I'm more than happy to assist you today. I'm terribly sorry that you were transferred. I hope this will be your last stop, Nicole. I hope you are good?
  64. 05:35 AM PDT Nicole: I'm doing well, thank you.
  65. 05:36 AM PDT Calyn: Great! So if I am correct you'd like to Price Match a TV?
  66. 05:36 AM PDT Nicole: That is correct.
  67. 05:37 AM PDT Calyn: Thank you for confirming this with me. I will be sure to look into this for you. May I please ask you to provide the order number you're referring to and the link of the TV?
  68. 05:37 AM PDT Nicole: I have the item in my cart. I am waiting for price match to check out.
  69. https://www.amazon.com/gp/product/B01C5TFNSM/ref=ox_sc_act_title_1?ie=UTF8&psc=1&smid=ATVPDKIKX0DER
  70. That is the item
  71. 05:38 AM PDT Nicole: http://imgur.com/neKZDLO
  72. That is the screenshot with the price
  73. 05:39 AM PDT Calyn: Thank you for bringing this to my attention.
  74. May I please have a few moments to review this Price Match for you?
  75. 05:39 AM PDT Nicole: Sure thing
  76. 05:42 AM PDT Calyn: Thank you for all your patience, I truly appreciate it. I am still looking through this for you. I will only be a moment longer.
  77. 05:44 AM PDT Calyn: Thank you once again for holding, just to confirm, you;d like to Price match the UN65KS8000 with the Class KS8000 8-Series?
  78. you'd*
  79. 05:45 AM PDT Nicole: Yes
  80. 05:47 AM PDT Calyn: Thank you for confirming, with Price matching, both TV's need to be the exact same. The one on the screenshot is a different series. Is this okay with you?
  81. 05:47 AM PDT Nicole: Yes
  82. 05:48 AM PDT Calyn: Great. I will be more than happy to Price Match the TV if you're able to find the exact same series on an eligible competing website. Thank you so much for the patience you have extended out to me today. Is there anything else I can possibly assist you with today?
  83.  
  84. 05:49 AM PDT Nicole: I searched amazon and got the exact match, that's what I added to my cart
  85. UN65KS8000FXZA
  86. That is in your item description on Amazon. That is the model that I linked to you via samsung
  87. 05:50 AM PDT Calyn: Ahh I see this on my end. My apologies, the description name is different, however the model is the same.
  88. 05:50 AM PDT Nicole: Correct
  89. 05:51 AM PDT Calyn: Thank you for confirming this with me. Since the order has not been placed, I'm unable to Price Match, however if you place the order, we will credit your original payment method for the price difference. You'll see the refund on your next billing statement. Will this work for you?
  90. 05:52 AM PDT Nicole: Yes that will work. I will place the order today.
  91. Can you please email me a copy of the conversation in the event that I need to reference it later for the refund?
  92. 05:54 AM PDT Calyn: Yes, certainly! There is an option to receive a copy once the chat is closed. However I can assure you that you are eligible for the Price match. :) I will also send you a copy of the chat and add a note regarding our chat. Is this okay with you?
  93. 05:54 AM PDT Nicole: Perfect. Thank you very much for your assistance in this matter.
  94. 05:55 AM PDT Calyn: You're most welcome, thank you so much for assisting me with the TV model, I feel like I had a blond moment there. Haha. Apologies once again for that moment, Nicole. Is there anything else I can possibly assist you with today?
  95.  
  96. 05:55 AM PDT Nicole: No, that takes care of everything. Thank you.
  97. 05:55 AM PDT Calyn: Great! I hope you have a lovely day further, take care. Thank you for contacting Amazon. Please click on the "End Chat" to close this window.
  98. 05:56 AM PDT Nicole: You as well.
  99. Thank you.
  100. Amazon.com
Advertisement
Add Comment
Please, Sign In to add comment
Advertisement