You Hello
NathanialThanks for contacting EA Help Origin Support! My name is Nathanial, to better assist you may I have your first and last name as well as your Origin email address?
NathanialAdditionally, how may I help you today?
you MY NAME
you  [email protected]
you I would like a refund for SimCity
you It is not as advertised
you I'm sorry, are you still there?
NathanialI sure am, is this a digital or physical copy and what issues were you seeing?
you Digital
you The long server lines and other server issues have rpevented me from playing the game
you And now features have been removed, such as Cheetah speed
you I purchased the game expecting that I would be able to play it at will
NathanialThank you much. Currently there are some issues
regarding server connectivity and friends lists however
we're working around the clock to have these resolved.
We can troubleshoot some basic connectivity issues as
well if you'd like. I cannot issue a refund for this at
the moment I do apologize however If you'd like to
contact us at after these have been corrected we can
investigate that issue if you're still seeing it.
you I believe that I deserve a refund, as the game is not playable in its current state, and it is not due to issues on my end, but rather due to poor implementation
you The game that I purchased involved building citiies, but instead I have primarily found myself waiting in the line to be able to play
you None of the advertising or features listed for the game mentioned that waiting a long time to be able to play was going to be an issue
you So I would appreciate a refund
you When I went to play I found all of the servers to be busy with more than a 30 minute wait
NathanialIndeed those problems are being seen however I cannot grant a refund on this digital purchase at this time I apologize. If you're still seeing issues after these general issues are fixed please come and see us and we can investigate that.
you I  believe that I should recieve a refund
you I was not delivered the game promised to me
NathanialThis game does have some issues which will be taken care of however you did receive the game that was purchased and we are working on resolving this these for you.
you I'm sorry, but the game that I purchased did not include significant wait times for being able to play it
you I would appreciate a refund, as the game that I purchased was not delivered
NathanialI do certainly understand however this game was delivered and will be fully functional in due time. As with all software releases, issues can arise. It is our responsibility to correct these as they do so that you can play your game as originally intended.
You This would not be a problem had Maxis/EA been prepared for the launch, but it is a problem and I do not wish to wait until the game that I purchased exists. I expected it to be a functioning game from the day of release.
You But that game has not been delivered
you So I would like a refund, please
you The game that I purchased involved making cities, while so far I have not been able to do that reliably
you And have spent as much time waiting in line as I have playing
you That is not what was advertised and a satisfactory product has not been delivered, so I would like a refund
NathanialI do appreciate your being very courteous with me MYNAME, however I as before these issues will have to be corrected before we may complete an investigation to see if you are eligible for a refund.
you What issues?
you The non-delivery of a functioning product as advertised?
you I'm sorry, but I still believe that I deserve a refund for the game
youCan I be elevated to someone capable of giving me the refund that I believe is owed to me because I was sold a non-functional product
you and I'm sorry, but it was an 85 minute wait to get a customer service person so I would not like to be disconnected
NathanialOur supervisors are currently assisting other customers I do indeed apologize. I do not disagree with you MYNAME however as previously stated we will not be able to grant this refund at this time. The issues I am referring to are regarding server load and connectivity. This is showing problems such as not being able to connect, friends list showing strangely, region invitations, and launching the game due to connectivity.
you What issues would I have to experience to be eligible for a refund?
you If it helps, I also do not like the gameplay
you I feel that bad design choices and tiny city plots make the game less fun
you The AI, which was advertised as advanced, is really simplistic and makes bad choices most of the time
NathanialA few minutes please
NathanialTo review our refund policy this can be found here. https://help.ea.com/article/returns-and-cancellations
you Also, previous statements by EA representatives had stated that refunds were possible if we found the game unsatisfactory
you http://webcache.googleusercontent.com/search?q=cache:Oe3D7AcmrmwJ:forum.ea.com/eaforum/posts/list/210/9330019.page+&cd=1&hl=en&ct=clnk&gl=ca
you Others have also received refunds for these issues
you I still believe that I deserve a refund for being sent an unplayable game
you I did not purchase the possibility of a future-playable game, but rather a currently playable game that I have not gotten
you I would like to be elevated to someone that has the authority to issue a refund for my purchase of SimCity, please
NathanialOur supervisors are currently assisting other customers I do indeed apologize. As previously stated we will not be able to grant this refund at this time. Other customers cases will not apply to this case as well as each one is taken individually.
you I  'm sorry but it has now been over two hours that I have been waiting, so I would liek to wait longer to speak to a supervisor
you I do not believe that my issue has been satisfactorily dealt with, as I still have not gotten the refund I believe I deserve ebcause I was sold a game that was not as advertised
you So I will wait to speak to a supervisor when they are not assisting other customers, thanks
NathanialI won't be able to stay in chat for that time I apologize. They may become available at a later date. Did you have any other questions or issues for me today?
you Can you connect me to a supervisor?
NathanialNot at the moment I apologize. Did you have any other questions?
you Yes
you What do I need to do to be connected to a supervisor?
you I am quite sure it is possible, so I would liek you to do so.
you It has now been 2 hours and 20 minutes, and I am still unsatisfied
NathanialYou'd have to contact us when they are available at a later date.
youWhen exactly will they be available
you?
NathanialI don't have an eta for that I apologize. This could be at any point in time, I am unable to approximate that.
you How would I contact one?
you If not through here?
you I'
you m sorry, but I do not wish to wait in line again to speak to customer service
you As it was a long time, before
you Can one of them contact me?
NathanialIndeed they would have to be contacted through chat or phone support after receiving assistance from an advisor.
you Then please put me through to one, thanks
you You have the ability, so please do so
NathanialI do indeed have that ability however I must deny this request as they are not currently available I apologize. Do you have any final questions?
you It is not acceptable to me that they are not available
NathanialI do apologize.
you I believe that I should have as much access to them as other customers
you I wish this to be elevated to a supervisor when one is available
NathanialIndeed you are not being denied the ability to request a refund.
you Saying that they are not currently available and will be at some later date is not acceptable because it takes 90 minutes to simply get an advisor
you I cannot be expected to simply try every 90 minutes to see if a supervisor has become available
NathanialI will not be able to connect you to a supervisor at this time I apologize. Please contact us at a later date if you are still seeing issues or would like to request a refund or speak to a supervisor. Generally the wait time is very low if there is one.
you If you do not want to elevate me to a supervisor then I wish to be elevated to a supervisor so that I can complain about not being able to be connected to a supervisor
you And it is not me that is seeing issues, but rather it is EA/Maxis that are causing issues and creating a non-functioning game
you If a functioning game had been created then I would not be here asking for a refund
you I know that you do not wish to continue this conversation, but I have to insist I either get a refund or be connected to a supervisor
you I'm sorry, but I believe that my almost three hour wait, alone, is enough to justify my asking to speak to a supervisor
NathanialI do understand your request MYNAME however as I have explained I will not be able to grant you a refund or connect you with a supervisor at the moment. I am now forced to disconnect this session as there are no further issues to be handled in chat. Remember you may contact us for any of those requests at a later date and we will investigate that for you. You have a wonderful rest of your day.
The chat session has ended. Please contact us again if you need further help.