Dennis : Hello , my name is Dennis . How can I be of service ?
 robin barry : Good afternoon my name is robin
 robin barry : I had a few questions about my Acer S500 Cloud Mobile phone
 robin barry : 1 . I'm a lot lately to watch movies and what I noticed was that sometimes were d right jar ( horizontal) and portrait bottom of the screen to see strange colors.
 robin barry : and if you look on a black background I see dead pixels
 robin barry : I have googled this and saw that according to several owners have had the acer s500 mobile cloud the same problem and it was a mistake fabriekage
 Dennis : Are those countable ?
 robin barry : I will look
 robin barry : left I see there are about a dozen or 15 sit together and left together I see it more
 Dennis: That is very much
 Dennis : The unit can log directly in this case via :
 https://customercare.acer-euro.com/customercare/CaseBooking.aspx
 robin barry : how do I know if I report as the part number and such?
 Dennis : snid or serial number
 Dennis : Anything else is not accepted in my
 robin barry : Part Number :
 Dennis : part number you have nothing to think
 Dennis : If you give me the IMEI number
 Dennis : Can I give you your serial number
 robin barry : and will , for example, under the standard warranty ?
 robin barry : sitting on my acer or can I send him example to my mobile provider?
 Dennis : that is reviewed by the technician
 robin barry : ok
 Dennis : that might be , but it probably sends to us by
 robin barry : ok
 Dennis : Then it takes only unnecessarily long
 Dennis : If you end up in a situation where , for example, you bought additional warranty through the provider or supplier , it must be through that partijd
 Dennis : party
 robin barry : and if for example it falls in the warranty but no repair parts for replacement ? I will get the phone back piece or do I get a replacement ?
 Dennis : In the case of warranty and there is no damage, then it will be repaired and replaced in exceptional cases
 robin barry : ok
 barry robin : thanks for your explanation : D
 robin barry : Have a nice day
 Dennis : Sure no problem