Adrian: I am sorry for any inconvenience that this has caused. I can offer you a 15% off coupon from Origin with your next purchase. 
Adrian: I am sorry, but I can not offer you a refund. 
you: Why can't you offer me a refund? 
you: Your product is defective 
Adrian: Return Policy 
you: I can call my bank and have the refund done that way. 
Adrian: I can offer to assist you with any trouble shooting issues. 
you: Why can Amazon users get refunds but I can't? 
Adrian: That is understandable, but I must inform you that if you choose to dispute it, your account will be banned. 
Adrian: I am sorry, but I can not speak on another company's policy. 
Adrian: Now this just released. 
you: I am at a loss of words 
Adrian: So the servers are having issues, with more servers opening up as other countries release then we will show these issues resolving themselves. 
you: Yes, but it is not capacity demand I am debating 
Adrian: I can understand this causing frustrations and I do apologize for this. 
you: Your servers are not the issue 
you: The game/back end is 
you: "Game updates" are not an excuse to hide behind 
Adrian: I am sorry, but I am not able to process a refund. 
Adrian: Is there anything else that I can assist you with? 
you: You were offering refunds according to your press release!!!! 
you: In response to the launch day trouble Hatam said " If you regrettably feel that we left you down, you can of course request a refund for your order at http://help.origin.com/contact-us , though we are currently still in the process of resolving this issue. " 
you: Why lie?? 
you: I have done nothing wrong in expecting what is quoted. 
Adrian: That is correct, that this is where you can request a refund, but as our policy is stating it is also the our discretion to process a refund. 
you: http://forum.ea.com/eaforum/posts/list/210/9330019.page#top 
you: Process a refund. 
Adrian: As I stated before, we are not able to offer a refund. 
Adrian: Is there anything else that I can assist you with? 
you: This chat text goes viral. 
you: Thanks