You are now chatting with 'Kesha'.
Kesha: Hello, thank you for contacting Xbox Customer Support. My name is Kesha. Please give me a moment to review your question.
Kesha: Hello, Tomas, how are you today?
Tomas: Fine
Tomas: I was wondering why Assassins Creed Revelations is in Norwegian
Tomas: I just purchased it on Xbox Marketplace
Tomas: My language setting on the Xbox is set to English
Tomas: The game is absolutely TERRIBLE in Norwegian and it's ruining my experience
Kesha: That's good to hear, Tomas, just to make sure I understand your issue today; yo purchased Assassins Creed Revelations, but the language is in Norwegian not English, is that correct?
Tomas: Indeed
Kesha: I totally understand your concern, if you can bear with me for a few minutes, I would be more than glad to take a look at your account to see what can be done.
Tomas: thanks
Kesha: Not a problem, if you can click the link below to sign into the account for me, I can access it.
Kesha: The Windows Live ID you have provided does not match the account details in our records. Please Sign In with your Windows Live ID that is associated with your gamertag, and then start your chat session again. To sign in go here.
Tomas: Alright
Kesha: Thanks, one moment.
Kesha: Thanks for waiting, Tomas. I do see that the game was purchased to day, if you can give me a few more minutes. I can find out to see what can be done.
Tomas: No problem
Kesha: Thanks, one moment.
Kesha: Thanks for waiting, Tomas. Do you have any issue with purchasing content in English?
Tomas: I would prefer to have everything in English
Tomas: Including my Xbox Live profile, Xbox Marketplace labels, all my games etc
Tomas: I don't like Norwegian
Kesha: Ok, I understand. One moment, let me research to see if there is Assassin's Creed Revelations in English.
Kesha: Thanks you so much for waiting. Tomas, I was able to find that Assassin Creed Revelations for you region does not have an English version.
Tomas: In other words, Microsoft is forcing me to play the terrible Norwegian translated version of Assassins Creed?
Tomas: That can't possibly be good enough
Tomas: Can you change my region?
Kesha: I totally understand, as of right now changing location has been disabled. If you can bear with me one more moment, I research to see what can done.
Tomas: ok thanks
Kesha: Thanks for waiting, Tomas.
Tomas: Please don't tell me I have to play the game in Norwegian
Kesha: I am able to refund the game, only because of the language issue. If you purchase any content and/or game that does not work or have the incorrect language the purchase will not be eligible for refund this year..
Tomas: I assume that means the game is not available in it's original English. Please do refund the game, I won't be playing it in Norwegian that's for sure
Kesha: Once I refund the charge, it will take 3 days for the card company to credit the card back to the account. Since the game is refunded, if the Enforcement Teams tracks to see if the game is being played it can lead to an account ban.
Tomas: Do you mean the game will still be available on my Xbox?
Kesha: As of right now, there's not an English version for your current location. Yes, it will still be on the Xbox.
Kesha: I'll refund the money one moment.
Tomas: Alright, I'll delete the game then
Kesha: Ok. Thanks for waiting, Tomas. I refunded the charge back to the account. You're good to go!!
Kesha: Your reference number is <censored>.  
Kesha: This can be provided to an agent as a record of our conversation if you need additional assistance.  
Kesha: Is there anything else I can help you resolve today?
Tomas: Nope, have a nice day
Kesha: Thanks! You too! You're welcome. It was a pleasure chatting with you today, have an awesome day!
Kesha: Thanks for contacting Xbox Customer Support and have a great day!