Exetel has determined that whilst your Mobile Broadband Service has the ability for you to make mobile voice calls, this is not being utilised.

The lack of voice call activity results in unsustainable monthly wholesale costs to Exetel.

 

As our records indicate you are not taking advantage of this feature (mobile voice calls),

Exetel formally gives you 30 days’ notice that from the 1st of April 2012, the ability for you to make mobile voice calls from your Exetel Mobile Broadband Service will no longer be possible.

 

For Exetel to perform this change, it is necessary for your plan to be converted.

This will occur as per the following tables.

 

Please take note of this as some of the plan conversions will result in increased monthly plan charges on your service.

 

1.      Customers on these plans will be converted to the WBP plan on 1/4/2012, there will no longer be the ability to make mobile voice calls.

 

Current
	

Min Month
	

Data rate
	

Converted to
	

Min Month
	

Data rate

Plan
	

spend
	

 
	

Plan
	

spend
	

 

WM - A
	

$0.00
	

$0.015 per MB
	

WBP*
	

$5.00
	

$0.02 per Mb

WM - B
	

$10.00
	

$0.015 per MB
	

WBP*
	

$5.00
	

$0.02 per Mb

WM - C
	

$5.00
	

$0.015 per MB
	

WBP*
	

$5.00
	

$0.02 per Mb

WM - D
	

$15.00
	

$0.015 per MB
	

WBP*
	

$5.00
	

$0.02 per Mb

WP160
	

$5.00
	

$0.02 per MB
	

WBP*
	

$5.00
	

$0.02 per Mb

WP762
	

$5.00
	

$0.02 per MB
	

WBP*
	

$5.00
	

$0.02 per Mb

 

2.      Customers on these plans will remain as is, but there will no longer be the ability to make mobile voice calls.

 

Current & Proposed
	

Min Month
	

Data rate

Plan
	

spend
	

 

WBP*
	

$5.00
	

$0.02 per Mb

WP1*
	

$15.00
	

$0.02 per Mb

WP2*
	

$22.00
	

$0.02 per Mb

WP3*
	

$30.00
	

$0.02 per Mb

WP5*
	

$45.00
	

$0.02 per Mb

 

*No ability to make voice calls

 

This plan conversion will occur on the 1st of April, 2012.

 

If you wish to consider other plan types than those listed here, please log into your members facility prior to this date to select one of the many other Exetel Mobile Broadband or Mobile Voice plans that may better suit your needs, otherwise, this plan conversion will occur automatically.

 

If you have any questions about this, please email us at residentialsupport@exetel.com.au

Or call 1300 788 141 and select Option 2 to speak to one of our friendly support personnel.

 

Note: There will be no downtime to your Mobile Broadband Service when the plan conversion is done.