Dennis : Hello , my name is Dennis . How can I be of service ?
robin barry : Good afternoon my name is robin
robin barry : I had a few questions about my Acer S500 Cloud Mobile phone
robin barry : 1 . I'm a lot lately to watch movies and what I noticed was that sometimes were d right jar ( horizontal) and portrait bottom of the screen to see strange colors.
robin barry : and if you look on a black background I see dead pixels
robin barry : I have googled this and saw that according to several owners have had the acer s500 mobile cloud the same problem and it was a mistake fabriekage
Dennis : Are those countable ?
robin barry : I will look
robin barry : left I see there are about a dozen or 15 sit together and left together I see it more
Dennis: That is very much
Dennis : The unit can log directly in this case via :
https://customercare.acer-euro.com/customercare/CaseBooking.aspx
robin barry : how do I know if I report as the part number and such?
Dennis : snid or serial number
Dennis : Anything else is not accepted in my
robin barry : Part Number :
Dennis : part number you have nothing to think
Dennis : If you give me the IMEI number
Dennis : Can I give you your serial number
robin barry : and will , for example, under the standard warranty ?
robin barry : sitting on my acer or can I send him example to my mobile provider?
Dennis : that is reviewed by the technician
robin barry : ok
Dennis : that might be , but it probably sends to us by
robin barry : ok
Dennis : Then it takes only unnecessarily long
Dennis : If you end up in a situation where , for example, you bought additional warranty through the provider or supplier , it must be through that partijd
Dennis : party
robin barry : and if for example it falls in the warranty but no repair parts for replacement ? I will get the phone back piece or do I get a replacement ?
Dennis : In the case of warranty and there is no damage, then it will be repaired and replaced in exceptional cases
robin barry : ok
barry robin : thanks for your explanation : D
robin barry : Have a nice day
Dennis : Sure no problem