So first i would like to state that i admire the direction you are taking LL, implementing and working on more features to make it more and more attractive to the cooperate side of the spectrum.
(From what i can understand you already have allot of customers there)
The newest "Quick Connect" module seems like the perfect deal for fast and easy tech-support between a company and client.
I currently run and own an IT-service computer and mobile repair service center located in Europe,Scandinavia .
Last year we hit 82 600 USD as total income, in 2017 we are aiming for 118 000+ USD.
(We only have 3 official working days a week, as we run it part time besides taking our computer engineering degree)
Currently i am considering buying and using LL on a regular basis to help customers thru remote-tech support, maybe even other companies.
However there are aspect of the "Quick Connect" module i would need altered for me to see it liable to present to customers.
(And to get approved under a board-meeting)
1. I would need my company logo as the banner to represent me, then use the LL logo as an smaller overlay in the corner.
2. I would need the labels translated to my language (So i can help people 60+ )
3. I would need a features that i could active/deactivate for each client on connection, this feature would prompt the user for personal information (Name,address,phone etc)
4. I would need all features expect normal installation (without auto-startup) requested on-demand by me under a sessions.
Example:
Nanny needs help and successfully connects back to me.
Se forgot her passwords, so we agree on me recovering them.
I then ask for an password recovery from my client, she is then prompted with the request and needs to accept for me to recovery.
Possibly you could have a checkbox for "Always allow requests" , so that my request would be automatically accepted.
Another interesting idea would be an payment calculation, lets say i spend 30 minutes helping her, LL records this and based on values i added calculated the price for the session, she is then prompted to pay when the sessions is over.(If i choose so ofc)
(The payment options could be as simple as an label and a link that i add into "templates" i can use for different customers)
I hope that we can come to an agreement, as i think what i described above would be suitable for me and many other companies looking for an remote-it help-desk solutions.
Best Regards
Forced