[19:22:42] <akirk> normally would have 7-8 donw by now, instead I have 2 done, 1 I have to work on, 2 with other techs I have toi get shared back to me from where I got kicked from the vpn, and really unhappy and ready to slit my wrists, lol

[19:23:03] <Tanya Andreasen> you have to get them on the phone

[19:23:07] <Tanya Andreasen> and move them to a bomgar tech

[19:23:12] <akirk> i understand

[19:23:15] <Tanya Andreasen> and then grab another and give that one to a bomgar tech

[19:23:22] <Tanya Andreasen> all you do is pass off sessions

[19:23:34] <akirk> yeah sounds easy but it isnt alot of problems

[19:23:38] <Tanya Andreasen> so you are not doing anything else except getting cx's to bomgar and then wrapping their appts

[19:23:50] <Tanya Andreasen> It is very easy

[19:23:53] <Tanya Andreasen> you dont have to do anything

[19:23:57] <akirk> in principle but it doesnt work that way

[19:23:58] <Tanya Andreasen> all you have ot do is move them offline

[19:24:03] <Tanya Andreasen> yes it does

[19:24:35] *** akirk is Offline