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Satisfaction Survey Established
	Upton General Hospital has established patient satisfaction as a major organization goal and is committed to establishing a hospital-wise patient satisfaction survey. Patient satisfaction is recognized as a critical business issuer and is a mechanism to demonstrate high-quality care and service to employers, insurers, and the community. “Patient satisfaction surveying is an important tool to help us learn more about our patients’ expectations,” said Freda Banks, RN, DNS, vice president, nursing. “By understanding their needs better, we can deliver care in ways that are more satisfying to them.”
	The first phase of the patient satisfaction survey process will be implemented in July. Patients in the burn center, in-patient surgery, emergency, and same-day surgery will be surveyed. Preliminary results will be reported to the board of directors and corporate officers at the August board meeting, and then distributed to department heads.
Upton Says Thanks
	Upton says thanks to all the steering committee members for their hard work in preparing for an hosting on-site review by the Joint Review Committee on Accreditation of Healthcare Providers (JRCAHP). All steering committee and subcommittee members are asked to stop by the Arcadia Dining room between 11 a.m. and 2 p.m. on Friday, June 25, to enjoy soup and salad and discuss the team’s oral exit report. Night-shift staff can enjoy bagels and coffee and a similar discussion in the Main Dining Room from 2 a.m. to 3 a.m. on Saturday, June 26. Watch What’s Up! For the JRCAHP findings.

New Requirements for Ordering CT Scans
	Due to the recent changes in third-party payer requirements, referring physicians are advices to request all necessary imaging studies when placing orders with the Radiology Department. Radiologists cannot extend the examination coverage or add additional studies.
	The abdominal computed tomography (CT) scan is a common order affected by the recent changed. In the past, inclusion of the pelvic region in an abdominal CT scan was common. However, now it is necessary to specifically order and abdomen and pelvis examination if an image of the pelvis region is deemed necessary.
	For more information about the new requirements, contact Stephen Antoncic, MD, director, Radiology Department at Extension 3512 or antoncic@upton.com
What’s Up! with our Colleagues
	Michelle Glatzko, Central Service-at the fall conference of the Tri-County Central Service Association, presented “Isolation Carts and Iniversal Precautions as Related to Central Service Technicians”; also elected secretary of the chapter.
	Maurice Tarli, volunteer coordinator-elected secretary of the board, Society of Directors of Volunteer Services, Western chapter.
	Two staff members, Larry Szerbin, RN, and Ann TOkar, RN, received degrees. Larry completed a bachelor of science in business administration from Lynn College. Ann earned a master of science degree in long-term health care from Upton University.
Investment Performance
	If you participate in the Upton Retirement Program or supplemental retirement annuity plans, daily balances of your accounts can be obtained via the internet. All you need to do is visit http://www.hiaa.com and establish a PIN. With your Social Security number and your PIN, you can obtain end-of-day balances at any time. You no longer need to wait for the quartile reports to see how your money is growing
Farewell, Rudy
	A retirement tea will be held for Rudy Beissel, Environmental Support Services on Thursday June 24, from 1:30 p.m. to 3 p.m. in the Jones Conference Center. Rudy is retiring after 35 years with Upton.
Career Track
	Lorretta Slobodnick recently was named as an administrative assistant, Medical Records. She reports to Erika Cooper, head, medical records. Loretta earned her associate degree from Upton County Community College and specialized in medical technology. Please welcome her at Extension 1505 or slobni@upton.com