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- 5 super exciting things:
- 1. Write and maintain thousands of pages of help documentation
- 2. Ghostwrite documentation for partners to publish on thier own sites
- 3. Create video tutorials to help teach users a specific feature or use case
- 4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
- 5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
- 5 less exciting things:
- 1. Recieve 20+ inbound phone calls per day and help them solve their issues
- 2. Help resolve billing issues for customers over the phone
- 3. Analyze thousands of support tickets to spot trends the product team can use
- 4. Work with 3rd party partners to track down a tricky situation for a joint customer
- 5. Find and recruit teammates for the support team
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