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  1. 5 super exciting things:
  2. 1. Write and maintain thousands of pages of help documentation
  3. 2. Ghostwrite documentation for partners to publish on thier own sites
  4. 3. Create video tutorials to help teach users a specific feature or use case
  5. 4. Make Zap templates to help showcase the thousands of ways customers can use Zapier
  6. 5. Work with people to figure out if Zapier can solve a particular workflow or integration challenge they have
  7.  
  8. 5 less exciting things:
  9. 1. Recieve 20+ inbound phone calls per day and help them solve their issues
  10. 2. Help resolve billing issues for customers over the phone
  11. 3. Analyze thousands of support tickets to spot trends the product team can use
  12. 4. Work with 3rd party partners to track down a tricky situation for a joint customer
  13. 5. Find and recruit teammates for the support team
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