5 Things that Most Excite Me
- Respond to 60+ support requests via email every day
- Write and maintain thousands of pages of help documentation
- Help train and onboard new support teammates
- Act as a dedicated rep for a handful of key customers to ensure their success using Zapier
- Ghostwrite documentation for partners to publish on their own sites


5 Things that Least Excite Me
- Help resolve billing issues for customers over the phone
- Scheduling shifts and collaborating as part of a growing cohesive support team
- Run ticket review sessions to make sure tone is consistent across Zapier responses
- Analyze thousands of support tickets to spot trends the product team can use
- Create video tutorials to help teach users a specific feature or use case